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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/pr-Cellular_Phone_Service-General_Reviews_of_T-Mobile_Customer_Service Recent reviews written about General Reviews of T-Mobile Customer Service en-us 80 80 http://www.epinions.com/pr-Cellular_Phone_Service-General_Reviews_of_T-Mobile_Customer_Service http://img.epinions.com/images/opti/6f/89/pr-Cellular_Phone_Service-General_Reviews_of_T-Mobile_Customer_Service-resized80.gif http://www.epinions.com/content_487945506436?linkin_id=8003929 rating: 1/5 by: Epinions Author jtellsthetruth - I recently brought my daughter a Sidekick.  Not only did the Internet not work, it also did not make phone calls (other than customer service and emergency calls) or have text messaging.  I took it back to the store and was told that it is a... http://www.epinions.com/content/submit.html/comment_~487945506436 Sun, 11 Oct 2009 17:37:26 GMT http://www.epinions.com/content_487945506436?linkin_id=8003929 http://www.epinions.com/content_485898489476?linkin_id=8003929 rating: 1/5 by: Epinions Author cthacker - I was happy with T-Mobile for over a year and recommended the company to all my friends and relatives.  Unfortunately, I discovered just what they were like to deal with when my phone was stolen while in Miami.  I reported the theft within 12... http://www.epinions.com/content/submit.html/comment_~485898489476 Wed, 23 Sep 2009 01:05:38 GMT http://www.epinions.com/content_485898489476?linkin_id=8003929 http://www.epinions.com/content_481870384772?linkin_id=8003929 rating: 5/5 by: Epinions Author dreza617 - I've been a T-Mobile customer for 5 years and I've never had a problem with the service. I don't know about other locations, but in Boston where I live T-Mobile has the best coverage. I don't even remember the last time I had a dropped call, and I've... http://www.epinions.com/content/submit.html/comment_~481870384772 Thu, 20 Aug 2009 11:51:57 GMT http://www.epinions.com/content_481870384772?linkin_id=8003929 http://www.epinions.com/content_479641505412?linkin_id=8003929 rating: 3/5 by: Epinions Author max_425 - The experience is what you could expect from a carrier with 1/3 of the amount of customers that Verizon has, and that's less coverage where you need it the most. I live in the State of Washington and I spend a great deal of time traveling across... http://www.epinions.com/content/submit.html/comment_~479641505412 Sat, 1 Aug 2009 01:55:10 GMT http://www.epinions.com/content_479641505412?linkin_id=8003929 http://www.epinions.com/content_468561923716?linkin_id=8003929 rating: 1/5 by: Epinions Author vineman - I purchased a web stick a year ago on a two year contract. Three weeks ago it stopped working. I phoned T-Mobile customer services (in Manila, I've since found out) and after fifty minutes I was told that they would send me an envelope to return the... http://www.epinions.com/content/submit.html/comment_~468561923716 Tue, 28 Apr 2009 13:18:04 GMT http://www.epinions.com/content_468561923716?linkin_id=8003929 http://www.epinions.com/content_462823132804?linkin_id=8003929 rating: 5/5 by: Epinions Author sarilou317 - I had a really bad experience with my wing (dead in 14 mos, $104 to repair).  Had to make several calls to tmobile to work out an alternative... While I was very disappointed that they couldn't give me a new Wing for the huge discount I originally... http://www.epinions.com/content/submit.html/comment_~462823132804 Wed, 4 Mar 2009 20:55:05 GMT http://www.epinions.com/content_462823132804?linkin_id=8003929 http://www.epinions.com/content_459801071236?linkin_id=8003929 rating: 5/5 by: Epinions Author georgiafire1 - I am thrilled with my initial experience with T Mobile.  Received my phone today and was hassle free, I worried about the porting feature and they had the number ported from Sprint in 4 hours.  I can truly say if things go as smooth as this day... http://www.epinions.com/content/submit.html/comment_~459801071236 Tue, 3 Feb 2009 02:32:45 GMT http://www.epinions.com/content_459801071236?linkin_id=8003929 http://www.epinions.com/content_455630884484?linkin_id=8003929 rating: 2/5 by: Epinions Author blueberiez - I am truly disappointed with the T-mobile rebate.  It took them 8 weeks to tell me that the requirements are not met.  Because I have a blackberry, I need to have the internet service to receive the rebate.  Now, my rebate is delayed and I... http://www.epinions.com/content/submit.html/comment_~455630884484 Tue, 23 Dec 2008 05:42:37 GMT http://www.epinions.com/content_455630884484?linkin_id=8003929 http://www.epinions.com/content_453697638020?linkin_id=8003929 rating: 1/5 by: Epinions Author specialbranch - 5 years with t-mobile, 3 phones, moved homes and landed in a dead zone. Got permission to leave contract with 55 days left on it without penalty because there was rotten service at my home (where I also work). Got rep to notate that on my account... http://www.epinions.com/content/submit.html/comment_~453697638020 Thu, 4 Dec 2008 02:22:50 GMT http://www.epinions.com/content_453697638020?linkin_id=8003929 http://www.epinions.com/content_447742709380?linkin_id=8003929 rating: 1/5 by: Epinions Author fatback5445 - Horrible service,coverage.Customer service is a joke.25% coverage in Atl.Ga.4 out of 5 calls dropped.Very exspensive family plan.Hotspot works maybe 10% of the time.Sales pich that hotspot would work off of any wifi router.It doesn't.Watch the connection... http://www.epinions.com/content/submit.html/comment_~447742709380 Sun, 12 Oct 2008 21:00:46 GMT http://www.epinions.com/content_447742709380?linkin_id=8003929 http://www.epinions.com/content_441239178884?linkin_id=8003929 rating: 1/5 by: Epinions Author jdayer - T-Mobile is more expensive and does not have the service features, phone features or coverage of other cell phone companies, but, their customer service is so much better that I have enjoyed being a customer. T-Mobile does not offer GPS on the... http://www.epinions.com/content/submit.html/comment_~441239178884 Fri, 15 Aug 2008 12:05:32 GMT http://www.epinions.com/content_441239178884?linkin_id=8003929 http://www.epinions.com/content_429948112516?linkin_id=8003929 rating: 4/5 by: Epinions Author crayzerholder - I'm somewhat distraught at the turnover concerning new phone upgrades and past music downloads. I find it upsetting that you pay for the service of purchasing a song downloads only to have to do it multiple times after purchasing a new phone. Why am I... http://www.epinions.com/content/submit.html/comment_~429948112516 Tue, 13 May 2008 23:32:34 GMT http://www.epinions.com/content_429948112516?linkin_id=8003929 http://www.epinions.com/content_420556148356?linkin_id=8003929 rating: 1/5 by: Epinions Author ld_o9_09 - My husband and I have been customers for T Mobile for over two years. I am very disappointed in their unfair service and the way their customers service representatives are trained. They don't answer your questions unless you really pin them down to... http://www.epinions.com/content/submit.html/comment_~420556148356 Sun, 2 Mar 2008 19:41:30 GMT http://www.epinions.com/content_420556148356?linkin_id=8003929 http://www.epinions.com/content_416018697860?linkin_id=8003929 rating: 2/5 by: Epinions Author edw216 - I've found that T-Mobile is relentless against giving in towards a customer in the event of a dispute. Try to dispute a charge with them, you'll see how quickly their tones change. I talked with three different representatives, and they all used the... http://www.epinions.com/content/submit.html/comment_~416018697860 Sat, 26 Jan 2008 20:58:43 GMT http://www.epinions.com/content_416018697860?linkin_id=8003929 http://www.epinions.com/content_412161707652?linkin_id=8003929 rating: 2/5 by: Epinions Author sbfilmguy - I had them years ago and had problems with coverage, billing and customer service, so I guess it's my fault for trying them again. I bought a prepaid phone from their web site as a gift for my grandparents. Wanted to set everything up for them so it... http://www.epinions.com/content/submit.html/comment_~412161707652 Thu, 27 Dec 2007 01:32:20 GMT http://www.epinions.com/content_412161707652?linkin_id=8003929 http://www.epinions.com/content_403009670788?linkin_id=8003929 rating: 0/5 by: Epinions Author jtcra555 - I use the network within mostly in California, within the Sacramento area all the way to Riverside. Most of the time, I do not get signal, and there is a lot of drop calls, usually after 10 minutes. The reception is also terrible... http://www.epinions.com/content/submit.html/comment_~403009670788 Thu, 13 Sep 2007 16:52:30 GMT http://www.epinions.com/content_403009670788?linkin_id=8003929 http://www.epinions.com/content_400032501380?linkin_id=8003929 rating: 4/5 by: Epinions Author bestbrit - I recently bought a Sony Ericsson K800i from England and brought it to the US to use on the T-mobile network. I had an issue with receiving picture messages and after a few failed attempts at configuring it myself I contacted T-mobile. The customer... http://www.epinions.com/content/submit.html/comment_~400032501380 Mon, 6 Aug 2007 04:09:22 GMT http://www.epinions.com/content_400032501380?linkin_id=8003929 http://www.epinions.com/content_387668217476?linkin_id=8003929 rating: 2/5 by: Epinions Author macuff - My wife and I bought our phones on 7/1, programmed our 5 faves. Told to come back on 7/6 so they could port our Verizon numbers to our new phones. Sales reps made the requests to port our new numbers to our new phones, double checked, had me double... http://www.epinions.com/content/submit.html/comment_~387668217476 Sat, 7 Jul 2007 21:50:10 GMT http://www.epinions.com/content_387668217476?linkin_id=8003929 http://www.epinions.com/content_334133169796?linkin_id=8003929 rating: 2/5 by: Epinions Author fareena_j - It seems each time I call T-Mobile's customer care, I am more frustrated with them. They are not working for the customers but only for the company. I wonder why they even call themselves customer service agents??? Everything is a 'No' for an answer. Can... http://www.epinions.com/content/submit.html/comment_~334133169796 Mon, 26 Mar 2007 17:38:16 GMT http://www.epinions.com/content_334133169796?linkin_id=8003929 http://www.epinions.com/content_337013214852?linkin_id=8003929 rating: 1/5 by: Epinions Author michaelamiller - 1. Will not furnish written contract. 2. Will not furnish written rate plan. 3. Will not supply copies of plan initiation scripts. 4. Will not respond to customer letters. 5. Not knowledgeable about their equipment. 6. Will not help with Journal /... http://www.epinions.com/content/submit.html/comment_~337013214852 Thu, 22 Mar 2007 12:08:49 GMT http://www.epinions.com/content_337013214852?linkin_id=8003929 http://www.epinions.com/content_219448839812?linkin_id=8003929 rating: 3/5 by: Epinions Author msprofession - T-mobile has EXCELLENT CUSTOMER SERVICE, however when problems occur, T-mobile does not solve the problem with the interest of the customer at hand... http://www.epinions.com/content/submit.html/comment_~219448839812 Sun, 18 Mar 2007 15:54:33 GMT http://www.epinions.com/content_219448839812?linkin_id=8003929 http://www.epinions.com/content_306587799172?linkin_id=8003929 rating: 2/5 by: Epinions Author jjllabadie - it took them 3 weeks and 4 cancelled orders to make an overnight delivery order. additionally my voicemail still does not work, even though i reported prob 4 days ago and ticket was send to 3rd level... http://www.epinions.com/content/submit.html/comment_~306587799172 Tue, 16 Jan 2007 13:50:59 GMT http://www.epinions.com/content_306587799172?linkin_id=8003929 http://www.epinions.com/content_298940403332?linkin_id=8003929 rating: 1/5 by: Epinions Author zazi - I have T-mobile and there is a very bad coverage where I just moved. There is no signal in the house and they are asking me to pay termination fee when I cancel the contract. They are not helpful and so mean. Their customer service is very bad. I never... http://www.epinions.com/content/submit.html/comment_~298940403332 Fri, 29 Dec 2006 23:10:57 GMT http://www.epinions.com/content_298940403332?linkin_id=8003929 http://www.epinions.com/content_268066000516?linkin_id=8003929 rating: 4/5 by: Epinions Author ryoji - I'm contributing this as a re-write to a negative review I placed here 3 years ago. At that time, I got the run-around when I tried to take up great phone offers they were advertising, and I ultimately went with Cingular for a service term (and... http://www.epinions.com/content/submit.html/comment_~268066000516 Thu, 19 Oct 2006 16:20:25 GMT http://www.epinions.com/content_268066000516?linkin_id=8003929 http://www.epinions.com/content_250639847044?linkin_id=8003929 rating: 2/5 by: Epinions Author kingdiamond - I'm located in Chicago and I signed up with T-Mobile after my Sprint PCS contract was over because I wanted something cheaper. Well I switched the providers and kept the same number. Everything went smoothly. I also received a Motorola RAZR V3 phone for... http://www.epinions.com/content/submit.html/comment_~250639847044 Sat, 26 Aug 2006 20:17:36 GMT http://www.epinions.com/content_250639847044?linkin_id=8003929