© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/pr-Online_Stores_Services-Woodwind_and_Brasswind Recent reviews written about Woodwind and Brasswind en-us 80 80 http://www.epinions.com/pr-Online_Stores_Services-Woodwind_and_Brasswind http://img.epinions.com/images/opti/be/7a/pr-Online_Stores_Services-Woodwind_and_Brasswind-resized80.gif http://www.epinions.com/content_483550989956?linkin_id=8003929 rating: 1/5 by: Epinions Author mysterioustree - I wanted to exchange cello strings, which I bought in July. I send back the wrong strings per regular mail to save additional costs. I called 5 times, emailed 3 times about the order. I was told that the strings never arrived in their warehouse. I ask... http://www.epinions.com/content/submit.html/comment_~483550989956 Wed, 2 Sep 2009 19:02:10 GMT http://www.epinions.com/content_483550989956?linkin_id=8003929 http://www.epinions.com/content_462871105156?linkin_id=8003929 rating: 1/5 by: Epinions Author guitarman12 - I would avoid doing any business with them if at all possible.  They are linked to a scam in eBay.  The eBay merchant’s name is 35redluvr and they were selling music gear through WWBW.  The items were sold for great prices especially... http://www.epinions.com/content/submit.html/comment_~462871105156 Thu, 5 Mar 2009 16:46:53 GMT http://www.epinions.com/content_462871105156?linkin_id=8003929 http://www.epinions.com/content_457482145412?linkin_id=8003929 rating: 1/5 by: Epinions Author bruce9211 - What a horrible on-line experience!  They told me that the cello stand was available when I ordered on December 1.  Nothing was shipped, but my account continued to show that the order was being “processed”.  Ten days before... http://www.epinions.com/content/submit.html/comment_~457482145412 Sun, 11 Jan 2009 21:24:28 GMT http://www.epinions.com/content_457482145412?linkin_id=8003929 http://www.epinions.com/content_411004210820?linkin_id=8003929 rating: 5/5 by: Epinions Author Horswispr - When it comes to buying guitar strings on line, I admit that I just go for the best price. For Elixirs, the best price was at Interstate Music, and my buying experience there was A-OK. For Martin SP 80/20 Lights, the best price I could find was at... http://www.epinions.com/content/submit.html/comment_~411004210820 Thu, 20 Mar 2008 15:13:57 GMT http://www.epinions.com/content_411004210820?linkin_id=8003929 http://www.epinions.com/content_415646060164?linkin_id=8003929 rating: 1/5 by: Epinions Author truthbetold2 - This company is apparently under new management, and has really gone to the dogs. The old WW&BW used to have excellent customer service. They converted to a new system and deleted all of their old customer accounts. The people working there now have... http://www.epinions.com/content/submit.html/comment_~415646060164 Wed, 23 Jan 2008 18:44:27 GMT http://www.epinions.com/content_415646060164?linkin_id=8003929 http://www.epinions.com/content_411560545924?linkin_id=8003929 rating: 1/5 by: Epinions Author pamelan - Woodwind and Brasswind was good at one time, but personally, I will no longer do business with them. An order placed last year that was promised in 2 days took close to 6 months to arrive. Yesterday, I placed and order, received a guarantee that the... http://www.epinions.com/content/submit.html/comment_~411560545924 Fri, 21 Dec 2007 12:34:56 GMT http://www.epinions.com/content_411560545924?linkin_id=8003929 http://www.epinions.com/content_402439245444?linkin_id=8003929 rating: 1/5 by: Epinions Author griffeycat - I ordered a mouthpiece and after nearly two weeks it had not been received. I called customer service and they said it could take 15 business days (three weeks). It was sent USPS first class and there is no way a small package should take this long. I... http://www.epinions.com/content/submit.html/comment_~402439245444 Wed, 5 Sep 2007 00:39:50 GMT http://www.epinions.com/content_402439245444?linkin_id=8003929 http://www.epinions.com/content_289226526340?linkin_id=8003929 rating: 1/5 by: Epinions Author pathos57 - Something fishy in the state of Indiana..... I've done business with this company since 1980. Last month I received an E-mail regarding a 3-day Thanksgiving sale. I telephoned to confirm a price on a Yamaha 461 Flute. I was quoted a price that was... http://www.epinions.com/content/submit.html/comment_~289226526340 Fri, 8 Dec 2006 19:02:50 GMT http://www.epinions.com/content_289226526340?linkin_id=8003929 http://www.epinions.com/content_222350118532?linkin_id=8003929 rating: 1/5 by: Epinions Author gman_49424 - I purchased an acoustic guitar and after viewing the site, I called and talked with a rep. Transaction seemed to process smoothly, however I was told I'd receive a confirmation email. Nothing! Called, they stated I'd receive an email when it shipped... http://www.epinions.com/content/submit.html/comment_~222350118532 Sun, 3 Dec 2006 23:54:11 GMT http://www.epinions.com/content_222350118532?linkin_id=8003929 http://www.epinions.com/content_224903532164?linkin_id=8003929 rating: 1/5 by: Epinions Author dechu - We ordered two metronomes from wwbw.com. They were both defective. I returned both of them and ordered higher price model over the phone with wwbw. They first refused to pay for return shipping. It took them over two weeks to ship the replacements and... http://www.epinions.com/content/submit.html/comment_~224903532164 Thu, 30 Mar 2006 19:28:05 GMT http://www.epinions.com/content_224903532164?linkin_id=8003929 http://www.epinions.com/content_221768552068?linkin_id=8003929 rating: 1/5 by: Epinions Author berniez40 - The first time I ever ordered from them was a wonderful experience. I am a bassist who tends to be picky about his rosin (for the bow) as a lot of tonal quality depends on this. They didn't have one of the three brands I like to mix and match, but it was... http://www.epinions.com/content/submit.html/comment_~221768552068 Fri, 24 Feb 2006 14:09:09 GMT http://www.epinions.com/content_221768552068?linkin_id=8003929 http://www.epinions.com/content_219509591684?linkin_id=8003929 rating: 2/5 by: Epinions Author dndsmomma - I have ordered three times in the last 4 months from WWBW. The items I have ordered are great and the price fair. However, be aware that their return policy is DECEPTIVE. You have to dig around in the web site to find out what happens when you return... http://www.epinions.com/content/submit.html/comment_~219509591684 Wed, 1 Feb 2006 14:21:45 GMT http://www.epinions.com/content_219509591684?linkin_id=8003929 http://www.epinions.com/content_218052857476?linkin_id=8003929 rating: 1/5 by: Epinions Author tryit - Disregard this opinion if you can speak to a live person through the WWBW sales line at 800-348-5003 in under 30 minutes. (Granted,) I ordered during the Christmas rush...but that is no excuse for what followed. Okay, I ordered a Uke, top of the... http://www.epinions.com/content/submit.html/comment_~218052857476 Tue, 17 Jan 2006 23:02:04 GMT http://www.epinions.com/content_218052857476?linkin_id=8003929 http://www.epinions.com/content_212329795204?linkin_id=8003929 rating: 1/5 by: Epinions Author athomeinc40 - I Purchased a trumpet that apparently has a defect with the valves (sticking). I sent it back twice and they, so far, haven't responded to multiple voice mails, except one time they finally answered the "returns" phone call, which they told me that I... http://www.epinions.com/content/submit.html/comment_~212329795204 Mon, 28 Nov 2005 00:18:02 GMT http://www.epinions.com/content_212329795204?linkin_id=8003929 http://www.epinions.com/content_209886219908?linkin_id=8003929 rating: 4/5 by: Epinions Author Saxguy - Further Update, December 2006 I received an email from a Music 123/Woodwind and Brasswind employee, who said that there had been no dismissals, business was proceeding as usual, vendors were cooperating. I then saw a late November article in... http://www.epinions.com/content/submit.html/comment_~209886219908 Mon, 31 Oct 2005 15:15:07 GMT http://www.epinions.com/content_209886219908?linkin_id=8003929 http://www.epinions.com/content_197826154116?linkin_id=8003929 rating: 4/5 by: Epinions Author bhadley - I've had mixed experiences with this company. It seems as though recently their customer service has suffered as it usually takes 15 - 20 minutes on hold to get a hold of anyone. There have been more mistakes on my orders recently and their way of... http://www.epinions.com/content/submit.html/comment_~197826154116 Thu, 6 Oct 2005 19:08:02 GMT http://www.epinions.com/content_197826154116?linkin_id=8003929 http://www.epinions.com/content_191106485892?linkin_id=8003929 rating: 1/5 by: Epinions Author djc123 - A horrific experience. I ordered a triple trumpet case from them because they had a free shipping offer at the time. When I decided I didn't want it and sent it back, they charged me over $10 because "I am responsible for the outbound shipping if the... http://www.epinions.com/content/submit.html/comment_~191106485892 Tue, 26 Jul 2005 16:39:53 GMT http://www.epinions.com/content_191106485892?linkin_id=8003929 http://www.epinions.com/content_180664503940?linkin_id=8003929 rating: 2/5 by: Epinions Author kleenbuckeye - I got a major run-around with my purchase. According to their website they had 2 in stock when I bought it online. They didn't, which I only found out after about 7 or 8 calls to customer service (you get a different story every time you call, even... http://www.epinions.com/content/submit.html/comment_~180664503940 Wed, 20 Apr 2005 20:37:58 GMT http://www.epinions.com/content_180664503940?linkin_id=8003929 http://www.epinions.com/content_177643818628?linkin_id=8003929 rating: 1/5 by: Epinions Author fartfacedeputy - This company is one of those pieces of crap that don't have the technology to accurately keep up to date information of their items on hand. Plus, they are so slow that they only ship out the same day on supposed in stock items only if you order using 3... http://www.epinions.com/content/submit.html/comment_~177643818628 Thu, 24 Mar 2005 00:52:37 GMT http://www.epinions.com/content_177643818628?linkin_id=8003929 http://www.epinions.com/content_176449621636?linkin_id=8003929 rating: 5/5 by: Epinions Author mogn - Fast email confirmation of order and shipment of merchandise. I ordered an electric guitar kit with other accessories on Monday night, I got the accessories on Thursday morning and the guitar kit on Saturday afternoon. I wasn't expecting such fast... http://www.epinions.com/content/submit.html/comment_~176449621636 Mon, 14 Mar 2005 00:21:28 GMT http://www.epinions.com/content_176449621636?linkin_id=8003929 http://www.epinions.com/content_173687737988?linkin_id=8003929 rating: 5/5 by: Epinions Author mr_mercury - After reading a number of reviews, I decided to take a chance on this outfit because their inventory had the special item I wanted at a nice price. I knew satisfaction was spotty, but I wanted it right away. Long story short, it came sooner than... http://www.epinions.com/content/submit.html/comment_~173687737988 Thu, 17 Feb 2005 02:24:26 GMT http://www.epinions.com/content_173687737988?linkin_id=8003929 http://www.epinions.com/content_173029887620?linkin_id=8003929 rating: 1/5 by: Epinions Author justal13 - Actually ordered items at Music123 and then had to deal with WWBW customer service and poor management. After waiting 2 months for a item that was supposed to be in stock, I found out that they were actually backordered. This I found after contacting... http://www.epinions.com/content/submit.html/comment_~173029887620 Sat, 12 Feb 2005 01:40:36 GMT http://www.epinions.com/content_173029887620?linkin_id=8003929 http://www.epinions.com/content_171241475716?linkin_id=8003929 rating: 2/5 by: Epinions Author goaterie - I ordered a Marshall amp at a good price. It came slowly, but it came. When it arrived, the shipping box was fine but the inner box was mangled, suggesting they sent it out that way. When the inner box was opened (early Christmas present), the amp didn't... http://www.epinions.com/content/submit.html/comment_~171241475716 Wed, 26 Jan 2005 19:07:32 GMT http://www.epinions.com/content_171241475716?linkin_id=8003929 http://www.epinions.com/content_168040697476?linkin_id=8003929 rating: 1/5 by: Epinions Author flinnro - My first order with this company was also my last. Order received on 12/23. It sat on somebody's desk until 12/29, when my card was billed. THEN they decided that doing inventory was more important than servicing PAID ORDERS and delayed processing... http://www.epinions.com/content/submit.html/comment_~168040697476 Mon, 3 Jan 2005 12:31:15 GMT http://www.epinions.com/content_168040697476?linkin_id=8003929 http://www.epinions.com/content_167231852164?linkin_id=8003929 rating: 1/5 by: Epinions Author phoetuz - This store is awful. Their customer service is horrible. They have way too much attitude and don't care about the customer. When I tried to escalate the problem, I was told that their customer service managers "don't talk to customers"!!!! Do... http://www.epinions.com/content/submit.html/comment_~167231852164 Tue, 28 Dec 2004 18:17:53 GMT http://www.epinions.com/content_167231852164?linkin_id=8003929