Epinions Recent Reviews for Kitchen Universe

Kitchen Universe: KitchenU.com was the worst online experience I ever had!

Wed, 4 Jun 2008 23:16:55 GMT

rating: 1/5 by: Epinions Author doogan01 - I ordered a Vita Mix blender from them on 5/16/08 for my girlfriend's birthday. 10 days later the order was still not shipped. I received delayed e-mail responses and bad explanations as to why it had not shipped. They would not let me cancel the order...

Kitchen Universe: Very bad experience. Emails and phone calls not returned.

Fri, 16 May 2008 18:03:30 GMT

rating: 1/5 by: Epinions Author c_walter - When an item is listed as 'In Stock' I expect to be in stock and ready to ship. This can be a large portion of my decision to choose a particular site. Kitchen Universe listed my item as 'In Stock' and didn't inform me for three days that it was not in...

Kitchen Universe: Expired tea sold.

Fri, 14 Mar 2008 18:30:57 GMT

rating: 1/5 by: Epinions Author gnxfan - I purchased 4 cans of Rooibos tea from http://www.kitchen-universe.co
m/
http://www.kitchenu.com http://curezone.com/upload/Pho
tos/kitchentea.jpg
I emailed and they said that it was indeed 50 bags. "From: Customer Service...

Kitchen Universe: No Customer Service & False Advertising

Thu, 7 Feb 2008 16:25:19 GMT

rating: 1/5 by: Epinions Author kimmied - I placed an order on Jan 25th with 3-4 bus day shipping. I still have not received my order though my credit card was charged, and have been unable to reach them via phone or email. NO messages or emails are returned. I had to call the manufacturer of...

Kitchen Universe: Terrible customer service

Tue, 22 Jan 2008 16:09:09 GMT

rating: 2/5 by: Epinions Author souyang - I ordered a tea press and set of tea glasses for my mom for Christmas on 12/18/07. She did not receive the tea press until 1/4/08 and the tea glasses were missing. A phone call to customer service and we were informed that they had a delayed shipment...

Kitchen Universe: Frustration, Lies, No Customer Service Horrible!!!!!!

Thu, 3 Jan 2008 00:25:37 GMT

rating: 1/5 by: Epinions Author tpsmoot - The worst online store on the planet! I ordered on 12-09-07 they promptly charged my card and did nothing else. I called numerous times and the call center is either not taking calls or the mailbox is full. no response to any of my e-mails either. On...

Kitchen Universe: VERY UNSATISFIED...

Sat, 29 Dec 2007 15:23:39 GMT

rating: 1/5 by: Epinions Author rufus619 - On 12/12 I placed an order for a stock pot which was indicated as being in stock. I received an order confirmation which said my account would not be charged until the item was shipped in 7-10 days. I e-mailed them after 7 days and received no response...

Kitchen Universe: No customer service - won't buy from them again.

Thu, 27 Dec 2007 15:15:22 GMT

rating: 1/5 by: Epinions Author justavisitior - They charged my credit card and I haven't heard from them since then - there is no way to find the status of my order, no shipment info. They do not answer the phone, do not respond to emails. I already called my credit card company to dispute any...

Kitchen Universe: ZERO Customer Service

Wed, 26 Dec 2007 07:21:59 GMT

rating: 1/5 by: Epinions Author casper250 - I ordered a coffee maker from Kitchen Universe which appears to be a very amateur operation, but decided the next day that I wanted a different model. I emailed KU asking them to substitute the upgraded model. KU did not respond to two phone calls...

Kitchen Universe: Atrocious

Thu, 13 Dec 2007 17:05:30 GMT

rating: 1/5 by: Epinions Author westernmass - Not one phone call has been returned, not one email has been answered. I placed an order on December 5. I am writing this on Dec. 13 and have no idea if my item has shipped. My credit was charged, and then those charges were retracted - without ANY...

Kitchen Universe: Never again!!!

Mon, 10 Dec 2007 15:26:07 GMT

rating: 1/5 by: Epinions Author kikaleeks - Because of the total lack of customer service, the entire experience has been a nightmare. I ordered a Cuisinart stand mixer on December 6th, 2007 and requested next day air delivery for December 7th, 2007. The website was very user friendly and it was...

Kitchen Universe: Terrible experience customer service is non existant.

Thu, 6 Dec 2007 04:38:21 GMT

rating: 1/5 by: Epinions Author fubar725 - Kitchen Universe has a wide variety of products at good prices. My problem is the order was short by one item. I tried calling customer service several time,you keep getting an answering machine. I leave a message and they never return my calls. I have...

Kitchen Universe: The worst ever.

Tue, 14 Aug 2007 12:15:12 GMT

rating: 1/5 by: Epinions Author richwasea - My order was "lost" for two weeks. I asked them to expedite it, they said they would, then sent it, a few days later, via ground. Then they mailed it to the wrong address. They were even rude enough to say they sent it to the address I provided, even...

Kitchen Universe: Great customer service...

Fri, 19 Jan 2007 16:06:35 GMT

rating: 5/5 by: Epinions Author unclemoman - They provide great prices and their customer service is even better. I bought expensive double walled glasses from them last week. I used them once and never dropped or physical damage them. However, when I was HAND WASHING them one of the immediately...

Kitchen Universe: Not recommended!

Fri, 5 Jan 2007 16:48:10 GMT

rating: 1/5 by: Epinions Author tfbriels - Kitchen Universe (chefscorner.com) told me they had a Panasonic SDYD-250 bread machine in stock for immediate delivery and instantly charged my credit card. A week later I was notified by email that it was back ordered and would not be available for...

Kitchen Universe: I was amazed !!

Thu, 30 Nov 2006 00:28:52 GMT

rating: 5/5 by: Epinions Author barryryan88 - I was shopping around for a Rancilio Silvia Espresso machine. I originally placed the order with Essential Espresso. I found out after a week of waiting that they were out of stock two weeks later still no stock so I cancelled the order. I placed a new...

Kitchen Universe: Does not honor warranties for items they sell

Fri, 11 Aug 2006 18:26:44 GMT

rating: 1/5 by: Epinions Author mre98851 - I purchased a distiller and had it repaired by the maker. The distiller still has an electrical problem and the maker told me to get a refund from Kitchen Universe where I purchased it. I am well within the year warranty. Kitchen Universe will not...

Kitchen Universe: Horrible

Mon, 7 Aug 2006 13:03:32 GMT

rating: 2/5 by: Epinions Author acpwc - I ordered a Delonghi toaster oven on July 17th. 21 Days later still not in my possession and poor customer service. Would not order from them...

Kitchen Universe: Excellent

Fri, 26 May 2006 14:15:20 GMT

rating: 5/5 by: Epinions Author momtomasetti - I had an excellent shopping experience with Kitchen Universe Online. They had the best price on the product I was searching for plus FREE SHIPPING and you can't beat that. The shipping was fast and I'd purchase from this company again with...

Kitchen Universe: order with confidence from this company!

Tue, 23 May 2006 09:36:06 GMT

rating: 5/5 by: Epinions Author greaty - wonderful experience. i ordered a john boos kitchen cart. It was the best price around (look on line to get a code for a 5% discount!) I placed the order on a Saturday and the cart was at my door on the following Monday (9 days later.) The cart came...

Kitchen Universe: EXTREMELY POOR CUSTOMER SERVICE!!!!!!!!!

Mon, 8 May 2006 20:30:03 GMT

rating: 1/5 by: Epinions Author mlfletch999 - Ordered product that came damaged. Called to get return label but no answer. Left message and return call said to follow instructions on Web Site. Did that,which said ship it back in original box, which I did, paid $25 to ship back and 2 weeks later no...

Kitchen Universe: Great!!!

Sat, 29 Apr 2006 23:24:06 GMT

rating: 4/5 by: Epinions Author lilflower - WOW! They are very fast. I placed my order late Wednesday night and received it on Friday afternoon! The package was in perfect condition. The only draw back was that they didn't email me with a confirmation number so I called them and only got an...

Kitchen Universe: shipped damaged item

Thu, 13 Apr 2006 11:54:00 GMT

rating: 2/5 by: Epinions Author reiners - I recently ordered a pressure cooker from kitchen universe. I needed it fast so I ordered for 25 US$ the 2 day delivery. It appears that the cooker was shipped defect from their location (the UPS package looks good, the inside package is very damaged)...

Kitchen Universe: No one home, and they do not listen or respond. Do not order!

Wed, 29 Mar 2006 03:12:58 GMT

rating: 1/5 by: Epinions Author dukey88 - I mistakenly ordered an item late one afternoon, then called the next morning to cancel that order before it was shipped. No one answered the phone when I called five times. Nonetheless, I left a voice mail message that I needed to cancel the order. I...

Kitchen Universe: Prompt, accurate, great selection, reasonable prices. Overall a great experience!

Tue, 28 Feb 2006 01:38:02 GMT

rating: 5/5 by: Epinions Author katwomanmn - Prompt and accurate delivery. It's always difficult to tell by online photos, but the product was even nicer than I expected. The selection at Kitchen Universe is extensive and the prices are very reasonable. Overall a great...