Epinions Recent Reviews for Lamps Plus

Lamps Plus: Very poor customer service after the sale

Wed, 4 Nov 2009 00:33:14 GMT

rating: 1/5 by: Epinions Author dutch2233 - A few months ago, I purchased a modern lookong pendant chandelier from Lamps Plus. The price was $300.00. The shades were advertised as black and the salesman verified that they were black.The shades were a medium brown when...

Lamps Plus: The worst customer service and overall service.

Mon, 17 Aug 2009 16:35:43 GMT

rating: 1/5 by: Epinions Author eeore58 - I ordered three items online. They then contacted me saying they had to "double-check" my billing address since I "failed" to include it. I went to my email confirmation and saw my billing address clearly on the original order. And,...

Lamps Plus: Great lighting but WATCH OUT for their pricing

Tue, 21 Oct 2008 12:55:30 GMT

rating: 3/5 by: Epinions Author pkdesign - Lamps Plus has a great selection of lighting at pretty good prices but WATCH OUT< i>< b> for their pricing. I have ordered twice from Lamps Plus and both times I have found the same product for a lower price within a short amount of time. The...

Lamps Plus: unhappy with Customer Service, not willing to make it right

Tue, 5 Aug 2008 15:23:12 GMT

rating: 2/5 by: Epinions Author dons1girl - Took several calls to find out why my order had not shipped. It turned out that it was not in at the Warehouse and they had ordered from a store location of Lamps Plus who never shipped. They finally shipped from the warehouse and would not pick up the...

Lamps Plus: WON'T BUY AGAIN!

Mon, 2 Jun 2008 18:44:43 GMT

rating: 1/5 by: Epinions Author emf7367 - Be sure to ask questions about their products. They give wrong measurements on their website and then refuse to take responsibility when you talk to their customer...

Lamps Plus: Horrible customer service

Fri, 30 Nov 2007 17:00:08 GMT

rating: 2/5 by: Epinions Author carl160 - I ordered two shades from Lamps Plus. They did not fit the lamps. I called to return them; got authorization number; FedEx-ed shades. Waited one week. Called to find out where refund was. Was told shades had not arrived. Got e-mail saying shades had not...

Lamps Plus: Totally Dissatisfied Consumer!

Mon, 13 Aug 2007 13:27:36 GMT

rating: 1/5 by: Epinions Author shoppionista - I will never buy from LampsPlus ever again. First of all, it has generally bothered me that not enough relevant information is stated at the website about the products it is selling. Things such as height, width, what the item is made up of,...

Lamps Plus: DISAPPOINTED TWICE

Tue, 26 Jun 2007 12:05:55 GMT

rating: 2/5 by: Epinions Author tonyburke - I ordered four lamps from Lamps Plus and I had to return two of them. One was a chandelier described as "gold" colored both in the description and in the picture. Quote, "Floradora Collection Six Light Chandelier (87754). Romantic flowers drape this...

Lamps Plus: Frustrating, Rude, Unorganized and Never Again!

Fri, 1 Jun 2007 15:26:27 GMT

rating: 1/5 by: Epinions Author elfie123 - I originally ordered some mini pendants in early March. I was told they would be shipped in 1 week. 2 weeks later I was told the order was forwarded to a local store for them to ship out. Several weeks later after not receiving them I was told they...

Lamps Plus: Item miss-represented in Picture, Bad/No Service

Sun, 26 Nov 2006 14:55:44 GMT

rating: 1/5 by: Epinions Author mouellet - Outdoor lamp was sent without the pictured Mounting. The listing did not indicate that the picture shows an additional accessory. The order took a month to ship. Customer service was no help. They didn't follow-up and were not interested in...

Lamps Plus: TERRIBLE CUSTOMER SERVICE!!

Tue, 21 Nov 2006 16:50:03 GMT

rating: 1/5 by: Epinions Author coastalnc - I ordered a quilt rack on November 3. Today is November 21 and I am still waiting for it. I found out AFTER I placed the order that it was coming from a separate distributor...however no one told me then that it would take this long. I tried to contact...

Lamps Plus: Terrible packaging@ - Don't be surprised if your product is broken. Slow costumer service.

Thu, 28 Sep 2006 19:47:15 GMT

rating: 2/5 by: Epinions Author csiprun - I ordered a floor lamp and the two bulbs that were included were shattered. Delivery speed varied for different parts of the order. Separate bulbs were delivered in what looked like a homemade cardboard box with random pieces of Styrofoam in it...

Lamps Plus: Clock Badly Made

Mon, 13 Feb 2006 13:27:19 GMT

rating: 2/5 by: Epinions Author livelifewell - The brochure is quite impressive and I must say that we were expecting good to superior quality based on the pictures and descriptions we read. Unfortunately we did not check this company out first before making our purchase of a large wood and metal...

Lamps Plus: Avoid on-line purchases from Lamp Plus

Sat, 24 Dec 2005 11:05:34 GMT

rating: 1/5 by: Epinions Author pdmr - We ordered a floor lamp from Lamps Plus on line. The order was shipped in two boxes, the glass shade and the base. When we tried to attach the shade to the base we discovered that it did not fit since the base was the wrong one. In fact it was clearly...

Lamps Plus: The price charged was way higher than the quoted price.

Wed, 16 Mar 2005 19:55:37 GMT

rating: 1/5 by: Epinions Author pbonadio - They were courteous and easy to order fro. However, they copied my email address wrong and I never did get an email confirmation. The lamps arrived promptly and in good condition anyway but the price and shipping were $94 dollars higher than they...

Lamps Plus: Worst experience I have ever had with a mail order company, bar none.

Sun, 1 Feb 2004 18:35:22 GMT

rating: 1/5 by: Epinions Author weirddudette - Absolutely the worst experience I have ever had with a mail order or web company, bar none. I ordered a lamp base and the shade which their website listed as being the compatible shade for the base. The shade arrived in about two weeks, the lamp base...

Lamps Plus: Good communication, fast delivery

Wed, 28 Jan 2004 22:30:40 GMT

rating: 4/5 by: Epinions Author bargain75 - Good e-mail communication about order. Fast delivery and good packaging for ceiling light. Felt that product was worth a bit less than what I thought from the internet, but that's the chance you...

Lamps Plus: Terrible. Rude phone personnel. Poor customer service.

Fri, 26 Dec 2003 19:54:31 GMT

rating: 1/5 by: Epinions Author lkinman - Terrible experience. Ordered a lamp for a Christmas gift early in Dec. and not having received the lamp nor an email giving me the status of my order after ten days, I called Lamps Plus and was told it was on back order. They never called, never sent an...

Lamps Plus: Pleasant, informed people at customer service, and the lighting is WONDERFUL!

Mon, 17 Nov 2003 01:32:32 GMT

rating: 5/5 by: Epinions Author bobbysongs - The best selection of lamps I've ever seen!!! The site was easy to navigate, the customer service was friendly, professional, and very knowledgeable. I got my lamps in the time they promised, and in perfect condition! They are beautiful!!! I will shop the...

Lamps Plus: Very satisfied with products, service and support. Will buy from again!!!!!

Sat, 18 Oct 2003 12:16:14 GMT

rating: 5/5 by: Epinions Author n2ooz - All packages arrived in a reasonable amount of time. I was under the impression that shipping was 2 day UPS. If I had read closer the site claims to ship your order within 2 days from date placed. (I should surely hope so.) All lamps ordered were...