© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/pr-Online_Stores_Services-The_Horchow_Collection Recent reviews written about The Horchow Collection en-us 80 80 http://www.epinions.com/pr-Online_Stores_Services-The_Horchow_Collection http://img.epinions.com/images/opti/c4/d5/pr-Online_Stores_Services-The_Horchow_Collection-resized80.gif http://www.epinions.com/content_485283827332?linkin_id=8003929 rating: 1/5 by: Epinions Author amovsessian - Absolutely the worst customer service! They sent me the wrong rug, and refused to do anything out of their expense to send me the right rug overnight. Companies like this make me sick. It clearly stated on the packing slip that I was supposed to get a... http://www.epinions.com/content/submit.html/comment_~485283827332 Thu, 17 Sep 2009 13:55:35 GMT http://www.epinions.com/content_485283827332?linkin_id=8003929 http://www.epinions.com/content_454763777668?linkin_id=8003929 rating: 1/5 by: Epinions Author queenfox - If you order from Horchow be prepared to work for your purchase.  I ordered 2 bedroom sets in August, 2008.  The first one came with a broken handle on the armoire, but that was the least of my problems.  I found out they lost the second... http://www.epinions.com/content/submit.html/comment_~454763777668 Sat, 13 Dec 2008 01:36:38 GMT http://www.epinions.com/content_454763777668?linkin_id=8003929 http://www.epinions.com/content_413846900356?linkin_id=8003929 rating: 1/5 by: Epinions Author towels44 - Beware you will not get what you order or the price that you order it. Customer service will not help you they will tell you one thing and do another. Charge you for the for items you never recieved. They will put you on hold and then hang up on you... http://www.epinions.com/content/submit.html/comment_~413846900356 Tue, 8 Jan 2008 20:56:25 GMT http://www.epinions.com/content_413846900356?linkin_id=8003929 http://www.epinions.com/content_368192556676?linkin_id=8003929 rating: 1/5 by: Epinions Author wivern - This store makes "free shipping" offers "sitewide*", then adds excessive "additional shipping," and "delivery and processing" charges which no one seems able to justify. A customer care associate explained that this company uses the terms "shipping,"and... http://www.epinions.com/content/submit.html/comment_~368192556676 Mon, 28 May 2007 23:16:46 GMT http://www.epinions.com/content_368192556676?linkin_id=8003929 http://www.epinions.com/content_344290725508?linkin_id=8003929 rating: 2/5 by: Epinions Author davros1949 - I ordered a rosewood sleigh bed from Horchow. The men who delivered said they would not assemble the bed! I'm pretty handy with tools, and I had already disposed of my old bed, but, low and behold, ALL of the fastening hardware was missing!!! I called... http://www.epinions.com/content/submit.html/comment_~344290725508 Fri, 6 Apr 2007 11:16:45 GMT http://www.epinions.com/content_344290725508?linkin_id=8003929 http://www.epinions.com/content_306584194692?linkin_id=8003929 rating: 1/5 by: Epinions Author lfierz - I am SO DISAPPOINTED with Horchow. First, five consecutive items have been damaged-all different items! If that wasn't enough, it took so long for any C.S. rep. to figure out how to re-order/re-ship the items-taking at least 30 minutes to figure... http://www.epinions.com/content/submit.html/comment_~306584194692 Tue, 16 Jan 2007 16:13:07 GMT http://www.epinions.com/content_306584194692?linkin_id=8003929 http://www.epinions.com/content_232531660420?linkin_id=8003929 rating: 1/5 by: Epinions Author barfin16 - I have been trying for over 3 months to get a bed from them. The first one I ordered showed it was available on their website. A week later they call to tell us it was discontinued. We place another order for a different bed. It was delivered 6 weeks... http://www.epinions.com/content/submit.html/comment_~232531660420 Mon, 22 May 2006 20:17:45 GMT http://www.epinions.com/content_232531660420?linkin_id=8003929 http://www.epinions.com/content_166217420420?linkin_id=8003929 rating: 1/5 by: Epinions Author gbatson - Surprisingly I have not received good service from Horchow. Luckily I ordered a few small items as Christmas gifts as a test before making some larger purchases for a new house we are building. Out of 4 items ordered 5.5 weeks ago, 2 were fine and... http://www.epinions.com/content/submit.html/comment_~166217420420 Mon, 20 Dec 2004 19:34:20 GMT http://www.epinions.com/content_166217420420?linkin_id=8003929 http://www.epinions.com/content_137675968132?linkin_id=8003929 rating: 5/5 by: Epinions Author sgallaudet - Found items to be EXACTLY as represented on both the Internet Website and Catalog. Customer Care Representative was very courteous and knowledgeable and was able to give accurate dimensions on luxury bed ensemble. Space permitting, would be helpful if... http://www.epinions.com/content/submit.html/comment_~137675968132 Thu, 22 Apr 2004 21:13:58 GMT http://www.epinions.com/content_137675968132?linkin_id=8003929 http://www.epinions.com/content_132938632836?linkin_id=8003929 rating: 2/5 by: Epinions Author kellymomof2 - Impossible!!! If they are going to sell high end furniture they should be prepared to answer simple questions such as dimensions. It's taken them 2 MONTHs to tell me the hight from the top of the credenza to the bottom of the hutch so I know my monitor... http://www.epinions.com/content/submit.html/comment_~132938632836 Thu, 11 Mar 2004 21:56:16 GMT http://www.epinions.com/content_132938632836?linkin_id=8003929