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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Whole_Latte_Love Recent reviews written about Whole Latte Love en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-Whole_Latte_Love http://img.epinions.com/images/opti/db/13/websWeb_ServicesAllMerchantsWhole_Latte_Love1-resized80.gif http://www.epinions.com/content_453929832068?linkin_id=8003929 rating: 1/5 by: Epinions Author consumoh - I ordered a pannarello wand for my espresso machine and I waited for almost 2 weeks but not receiving anything.  I tried contacting their customer service a few times, but each time I am getting different answers about the shipment date and they do... http://www.epinions.com/content/submit.html/comment_~453929832068 Fri, 5 Dec 2008 23:04:07 GMT http://www.epinions.com/content_453929832068?linkin_id=8003929 http://www.epinions.com/content_416001724036?linkin_id=8003929 rating: 5/5 by: Epinions Author tylerfitz - This is an outstanding company. There customer service is unsurpassed. They have been very responsive to all of my concerns and couldn't have been any nicer every time I've called. (Even with I've called with silly questions like, "how do I improve my... http://www.epinions.com/content/submit.html/comment_~416001724036 Sat, 26 Jan 2008 17:41:14 GMT http://www.epinions.com/content_416001724036?linkin_id=8003929 http://www.epinions.com/content_406737161860?linkin_id=8003929 rating: 5/5 by: Epinions Author scottann22 - WholeLatteLove graciously and quickly agreed to let me send back an espresso machine that shocked my wife by taking up half the counter. I wasn't forced to by another machine or pressured in any way. After some internet searching, on the WholeLatteLove... http://www.epinions.com/content/submit.html/comment_~406737161860 Fri, 2 Nov 2007 20:46:08 GMT http://www.epinions.com/content_406737161860?linkin_id=8003929 http://www.epinions.com/content_404178439812?linkin_id=8003929 rating: 5/5 by: Epinions Author cian11952 - I am a new customer; I called twice -- customer reps very helpful. Great first impression. I'll be a repeat customer if this continues. Thank... http://www.epinions.com/content/submit.html/comment_~404178439812 Wed, 26 Sep 2007 13:45:25 GMT http://www.epinions.com/content_404178439812?linkin_id=8003929 http://www.epinions.com/content_400124841604?linkin_id=8003929 rating: 1/5 by: Epinions Author mydogcisco - Whole Latte Love should be renamed...Whole Lotta Hype...as many posters have indicated, they are exceedingly warm and friendly during the sales process, but should you experience a problem...they become an entirely different organization. My wife and I... http://www.epinions.com/content/submit.html/comment_~400124841604 Tue, 7 Aug 2007 10:08:11 GMT http://www.epinions.com/content_400124841604?linkin_id=8003929 http://www.epinions.com/content_346284527236?linkin_id=8003929 rating: 1/5 by: Epinions Author tjordan009 - I second the reviews which detail HORRIBLE customer service from Whole Latte Love. I ordered a Gaggia Carezza espresso machine from WLL after thoroughly researching the reviews on their site and others. I decided to purchase from WLL because of their... http://www.epinions.com/content/submit.html/comment_~346284527236 Mon, 16 Apr 2007 00:05:32 GMT http://www.epinions.com/content_346284527236?linkin_id=8003929 http://www.epinions.com/content_339445649028?linkin_id=8003929 rating: 5/5 by: Epinions Author aimeeb1224 - I am so happy I found this store. I purchased an espresso maker from Whole Latte Love in November of 2006. I was very skeptical to make this purchase, because I never heard of Whole Latte Love. Plus, the price was $150 cheaper than the next lowest... http://www.epinions.com/content/submit.html/comment_~339445649028 Tue, 27 Mar 2007 09:38:54 GMT http://www.epinions.com/content_339445649028?linkin_id=8003929 http://www.epinions.com/content_321947864708?linkin_id=8003929 rating: 1/5 by: Epinions Author thsny - Horrible customer service - have referred many people to the site as I had positive experience a few years back. Recently, a friend has had to return her Expobar machine 3 times, at her own cost, its been with them again for weeks with no response, and... http://www.epinions.com/content/submit.html/comment_~321947864708 Sun, 18 Feb 2007 19:49:38 GMT http://www.epinions.com/content_321947864708?linkin_id=8003929 http://www.epinions.com/content_301682495108?linkin_id=8003929 rating: 5/5 by: Epinions Author gaggiaman1 - I’m not one to trust my money in buying things over the Internet. However, after speaking to Whole Latte Love’s sales and customer service staff I’ve changed forever. My sales rep was extremely patient with my… let’s say “less then knowledgeable”... http://www.epinions.com/content/submit.html/comment_~301682495108 Thu, 4 Jan 2007 22:43:29 GMT http://www.epinions.com/content_301682495108?linkin_id=8003929 http://www.epinions.com/content_298837970564?linkin_id=8003929 rating: 5/5 by: Epinions Author macroof - Clearly the best store Coffee/Espresso store on the internet. I have ordered from several stores and I have never found anyone as helpful as their customer service agents, especially Alicia. I now regularly order coffee from them and not a single package... http://www.epinions.com/content/submit.html/comment_~298837970564 Fri, 29 Dec 2006 17:26:40 GMT http://www.epinions.com/content_298837970564?linkin_id=8003929 http://www.epinions.com/content_291229634180?linkin_id=8003929 rating: 5/5 by: Epinions Author bigred2201 - excellent technical support , product advice and customer service. Easy to navigate website with easy checkout. Excellent research capabilities available on website... http://www.epinions.com/content/submit.html/comment_~291229634180 Wed, 13 Dec 2006 09:45:02 GMT http://www.epinions.com/content_291229634180?linkin_id=8003929 http://www.epinions.com/content_265405632132?linkin_id=8003929 rating: 5/5 by: Epinions Author drew1827 - This was a great experience, I did a lot of research and they have the most informative website. I called and spoke to Sarah and she was able to help me choose the perfect machine. It arrived earlier than expected and works great. I can't thank Sarah and... http://www.epinions.com/content/submit.html/comment_~265405632132 Fri, 13 Oct 2006 21:45:04 GMT http://www.epinions.com/content_265405632132?linkin_id=8003929 http://www.epinions.com/content_250267471492?linkin_id=8003929 rating: 5/5 by: Epinions Author direland - We have ordered, many items for ourselves and gifts. They have outstanding customer service. Quick response to questions, excellent product information. Fast shipping Couldn't ask for... http://www.epinions.com/content/submit.html/comment_~250267471492 Fri, 25 Aug 2006 02:58:10 GMT http://www.epinions.com/content_250267471492?linkin_id=8003929 http://www.epinions.com/content_248250535556?linkin_id=8003929 rating: 1/5 by: Epinions Author hightechrefuge - This was my worst on-line buying experience to date. I ordered a SAECO Gran Crema espresso machine ($256) on the basis of certain features. The machine as shipped did not have those features. The customer service rep told me the product had been... http://www.epinions.com/content/submit.html/comment_~248250535556 Mon, 14 Aug 2006 15:51:16 GMT http://www.epinions.com/content_248250535556?linkin_id=8003929 http://www.epinions.com/content_245858340484?linkin_id=8003929 rating: 4/5 by: Epinions Author mringel1 - Pleasant experience overall. The sales staff was very knowledgable, and helped me pick a machine and grinder that fit my needs as well as fit together. (Who knew a Solis Maestro wouldn't work well with a Rancilio Silvia???) There was a problem with the... http://www.epinions.com/content/submit.html/comment_~245858340484 Wed, 2 Aug 2006 15:09:39 GMT http://www.epinions.com/content_245858340484?linkin_id=8003929 http://www.epinions.com/content_225089982084?linkin_id=8003929 rating: 1/5 by: Epinions Author chriscon - After failing to issue a credit for a return for OVER 2 MONTHS, they not only deducted "shipping costs" but charged me for an "incomplete" return. I purchased an espresso machine for my son for Christmas. He opened the box on the dining room table,... http://www.epinions.com/content/submit.html/comment_~225089982084 Sat, 1 Apr 2006 16:39:11 GMT http://www.epinions.com/content_225089982084?linkin_id=8003929 http://www.epinions.com/content_224425709188?linkin_id=8003929 rating: 1/5 by: Epinions Author frankzeg2006 - I have to concur with the negative reviews on this site since we have had the same problems with WLL. They are great at selling you these machines but if something goes wrong forget it. After our Expobar Pulser died for the second time I posted a... http://www.epinions.com/content/submit.html/comment_~224425709188 Tue, 28 Mar 2006 00:57:40 GMT http://www.epinions.com/content_224425709188?linkin_id=8003929 http://www.epinions.com/content_222242115204?linkin_id=8003929 rating: 1/5 by: Epinions Author drbobgold - When you buy a machine for $1,000 or so, it is reasonable to expect excellent support of the product from the vendor. A super automatic expresso machine is a complex product, and one that is, apparently, one that is prone to need service and repair... http://www.epinions.com/content/submit.html/comment_~222242115204 Wed, 1 Mar 2006 12:57:38 GMT http://www.epinions.com/content_222242115204?linkin_id=8003929 http://www.epinions.com/content_221791424132?linkin_id=8003929 rating: 1/5 by: Epinions Author jkregel - Based on two transactions with this company I suggest you look elsewhere. I found their customer service to be poor and their prices on accessories overpriced for the junk they shipped me. When I tried to resolve the issue all I got was a form letter... http://www.epinions.com/content/submit.html/comment_~221791424132 Fri, 24 Feb 2006 18:10:06 GMT http://www.epinions.com/content_221791424132?linkin_id=8003929 http://www.epinions.com/content_220430700164?linkin_id=8003929 rating: 1/5 by: Epinions Author mjm1956 - Brand new machine went out of order after 250 shots of coffee. I have to admit expected better quality from the luxury item such as 1k $ coffee maker. To top off the bad luck with the purchase, WLL adds the entirely new level of bad experience with... http://www.epinions.com/content/submit.html/comment_~220430700164 Sat, 11 Feb 2006 01:44:14 GMT http://www.epinions.com/content_220430700164?linkin_id=8003929 http://www.epinions.com/content_220088340100?linkin_id=8003929 rating: 3/5 by: Epinions Author tcoulthurst - Since my original posting they have given me a credit of the full amount charged to my credit card and a gift certificate in the amount that I paid for shipping. The only dissappointment was that this only happened after sending a message to the... http://www.epinions.com/content/submit.html/comment_~220088340100 Tue, 7 Feb 2006 15:44:56 GMT http://www.epinions.com/content_220088340100?linkin_id=8003929 http://www.epinions.com/content_213280919172?linkin_id=8003929 rating: 1/5 by: Epinions Author ragarone - How to describe what was the absolute WORST customer service experience with any online shopping organization I have ever had? I ordered a refurbed Gaggia Carezza, which arrived in good working condition. It stopped steaming after about 3 weeks. I... http://www.epinions.com/content/submit.html/comment_~213280919172 Wed, 7 Dec 2005 16:35:42 GMT http://www.epinions.com/content_213280919172?linkin_id=8003929 http://www.epinions.com/content_212630146692?linkin_id=8003929 rating: 5/5 by: Epinions Author ezzat604 - This store is a pleasure to deal with. I recently ordered a Gaggia Syncro machine, with some accessories. It came after 2 days of my order (and the shipping was free). The packaging was better than anything that I saw in my life. The machine was enclosed... http://www.epinions.com/content/submit.html/comment_~212630146692 Wed, 30 Nov 2005 22:14:55 GMT http://www.epinions.com/content_212630146692?linkin_id=8003929 http://www.epinions.com/content_209570729604?linkin_id=8003929 rating: 1/5 by: Epinions Author mikeb333 - I wish i would have read the reviews here before i ordered my espresso maker and grinder. Like another recent reviewer, I ordered a Solis Maestro PLUS grinder...got the regular Maestro, but they managed the charge me for the more expensive plus model... http://www.epinions.com/content/submit.html/comment_~209570729604 Thu, 27 Oct 2005 23:48:23 GMT http://www.epinions.com/content_209570729604?linkin_id=8003929 http://www.epinions.com/content_195814985348?linkin_id=8003929 rating: 1/5 by: Epinions Author blavine - I wish I had made an effort to find reviews such as this before purchasing a machine from WLL. Other comments about the horrendous customer service are abysmally true. I was told that the techs were "too busy" to take my call and that they would call... http://www.epinions.com/content/submit.html/comment_~195814985348 Sun, 11 Sep 2005 15:14:20 GMT http://www.epinions.com/content_195814985348?linkin_id=8003929