© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Restoration_Hardware Recent reviews written about Restoration Hardware Online Store en-us 121 37 http://www.epinions.com/ http://img.epinions.com/images/epi_images/logos/epinions_121.gif http://www.epinions.com/content_488570850948?linkin_id=8003929 rating: 2/5 by: Epinions Author ml123 - Don't shop online from Restoration Hardware.  After being over charged an incorrect tax amount, I was told I had to "prove" the county my address resides in because their system was incorrect.  They also do not credit shipping charges back to... http://www.epinions.com/content/submit.html/comment_~488570850948 Sat, 17 Oct 2009 11:28:23 GMT http://www.epinions.com/content_488570850948?linkin_id=8003929 http://www.epinions.com/content_474647400068?linkin_id=8003929 rating: 1/5 by: Epinions Author orbs - It's crapola! Tried them for a couple of "reproduction pieces" and I have to say you are paying top dollar for minimum quality. Very flashy marketing and nice customer service does not make up for the shoddy material they are trying to pass off as... http://www.epinions.com/content/submit.html/comment_~474647400068 Sat, 20 Jun 2009 19:42:10 GMT http://www.epinions.com/content_474647400068?linkin_id=8003929 http://www.epinions.com/content_474155224708?linkin_id=8003929 rating: 1/5 by: Epinions Author carhol - Yesterday, I spent the majority of the day trying to place an online order for two bathroom light fixtures. The site was VERY slow and would eventually time out.  When i finally got to the check out page, the site timed out!!  I went through... http://www.epinions.com/content/submit.html/comment_~474155224708 Tue, 16 Jun 2009 17:03:59 GMT http://www.epinions.com/content_474155224708?linkin_id=8003929 http://www.epinions.com/content_410339151492?linkin_id=8003929 rating: 1/5 by: Epinions Author irishmommy22 - This is truly the worst customer service I've ever received in my life. Given the crazy prices that store has, I can't believe this! I found a great, but expensive, medicine cabinet from them and ordered it, cutting back on other areas. I paid an extra... http://www.epinions.com/content/submit.html/comment_~410339151492 Sat, 14 Mar 2009 20:03:56 GMT http://www.epinions.com/content_410339151492?linkin_id=8003929 http://www.epinions.com/content_461587123844?linkin_id=8003929 rating: 1/5 by: Epinions Author jaredburns - Like many of the reviews I've seen about Restoration Hardware, I've unfortunately experienced the poor customer service, never on time delivery, and products put on never-ending backorder! After spending about $6,000 on window hardware and sheers I... http://www.epinions.com/content/submit.html/comment_~461587123844 Fri, 20 Feb 2009 19:04:40 GMT http://www.epinions.com/content_461587123844?linkin_id=8003929 http://www.epinions.com/content_459854024324?linkin_id=8003929 rating: 1/5 by: Epinions Author scarswell - I ordered a bathroom light from a Restoration Hardware store in November, and was told it would be delivered in two weeks.  Each time I call to inquire about the light I'm given a new back-order date somewhere in the future.  The customer... http://www.epinions.com/content/submit.html/comment_~459854024324 Mon, 9 Feb 2009 14:45:20 GMT http://www.epinions.com/content_459854024324?linkin_id=8003929 http://www.epinions.com/content_459458907780?linkin_id=8003929 rating: 1/5 by: Epinions Author aratryan - Be careful before ordering ANY furniture!!!!!! I was told I would receive chairs within 7 days, that was three months ago and now I am waiting until April. It will take over six months to get dining chairs. Restoration Hardware uses lame mnaufacturers or... http://www.epinions.com/content/submit.html/comment_~459458907780 Fri, 30 Jan 2009 14:40:24 GMT http://www.epinions.com/content_459458907780?linkin_id=8003929 http://www.epinions.com/content_457678818948?linkin_id=8003929 rating: 5/5 by: Epinions Author italylorsh - I love this store. I have purchased everything from pillows to rugs to door hardware to mirrors and even furniture.  Their leather furniture is top quality and they set up 'white glove' delivery which is very professional.  They called me the... http://www.epinions.com/content/submit.html/comment_~457678818948 Tue, 13 Jan 2009 17:38:18 GMT http://www.epinions.com/content_457678818948?linkin_id=8003929 http://www.epinions.com/content_451376615044?linkin_id=8003929 rating: 1/5 by: Epinions Author makke - We recently placed two orders with Restoration Hardware: one for 2 wall sconces and the second for a faucet.The first problem is that in order to end up with 3 items of acceptable quality we had to send 3 defective items back. Yes, 2 sconces and... http://www.epinions.com/content/submit.html/comment_~451376615044 Fri, 14 Nov 2008 13:09:01 GMT http://www.epinions.com/content_451376615044?linkin_id=8003929 http://www.epinions.com/content_448683150980?linkin_id=8003929 rating: 1/5 by: Epinions Author dmalcolm12345 - They are the most unreliable online company that I have dealt with. I have placed five orders in the last month for a construction project and two of the five orders never arrived. One arrived, but only about half of the stuff was actually shipped. The... http://www.epinions.com/content/submit.html/comment_~448683150980 Tue, 21 Oct 2008 12:43:15 GMT http://www.epinions.com/content_448683150980?linkin_id=8003929 http://www.epinions.com/content_445549940356?linkin_id=8003929 rating: 1/5 by: Epinions Author forever_fading - I originally placed my first order with RH via online on 07/31/08. I ordered 2 gallons of paint. Though the second gallon was shown as "in stock" I was notified that it was infact on backorder & would not be arriving for 2 more weeks. I was a... http://www.epinions.com/content/submit.html/comment_~445549940356 Mon, 22 Sep 2008 11:58:02 GMT http://www.epinions.com/content_445549940356?linkin_id=8003929 http://www.epinions.com/content_443785514628?linkin_id=8003929 rating: 1/5 by: Epinions Author yadierlemons - I've spent $9,000 with them in 2 months and would have spent another $5,000 easily if they weren't so incompetent. NONE of my issues have been resolved yet after weeks of waiting and calling.1) I ordered items during the bath sale but... http://www.epinions.com/content/submit.html/comment_~443785514628 Fri, 5 Sep 2008 15:26:18 GMT http://www.epinions.com/content_443785514628?linkin_id=8003929 http://www.epinions.com/content_441763729028?linkin_id=8003929 rating: 0/5 by: Epinions Author canative - I bought the Grand Roll-arm slipcovered sofa with down-wrapped cushions. It looked beautiful until we started using it. The seat cushions pack down unevenly and are now higher at the back and sagging in the front. They don't seem to have a core to... http://www.epinions.com/content/submit.html/comment_~441763729028 Fri, 22 Aug 2008 04:09:03 GMT http://www.epinions.com/content_441763729028?linkin_id=8003929 http://www.epinions.com/content_439765012100?linkin_id=8003929 rating: 2/5 by: Epinions Author geosims - I have purchase many thing from Restoration Hardware over the years. As of lat, I have noticed a decline in the quality of their goods. Of the last three items I have ordered from them, two wall sconces, a single wall sconce, and a bathroom faucet set... http://www.epinions.com/content/submit.html/comment_~439765012100 Sun, 3 Aug 2008 17:48:30 GMT http://www.epinions.com/content_439765012100?linkin_id=8003929 http://www.epinions.com/content_424505872004?linkin_id=8003929 rating: 2/5 by: Epinions Author jag80 - I have had an absolutely horrible experience with RH customer service. Horrible, horrible. Order a Lancaster leather couch almost two months ago. In stock color/fabric - suppposed 2 week delivery time. Since then, no communication from them WHATSOEVER... http://www.epinions.com/content/submit.html/comment_~424505872004 Wed, 2 Apr 2008 00:24:09 GMT http://www.epinions.com/content_424505872004?linkin_id=8003929 http://www.epinions.com/content_413651930756?linkin_id=8003929 rating: 1/5 by: Epinions Author jonny2322 - I ordered some lighting, bedding, curtains, and some rods for the curtains. All of those items were backordered and not shipped when promised. They also got the order wrong. This is the second bad experience I have had with Restoration and their... http://www.epinions.com/content/submit.html/comment_~413651930756 Mon, 7 Jan 2008 12:48:10 GMT http://www.epinions.com/content_413651930756?linkin_id=8003929 http://www.epinions.com/content_412740324996?linkin_id=8003929 rating: 1/5 by: Epinions Author techvet963 - I hate restoration hardware. We have ordered over $10 000 from them and they have messed up every delivery that has occurred. For instance we ordered a rug from them and toled them we would be on holidays over christmas. They responded that "not a... http://www.epinions.com/content/submit.html/comment_~412740324996 Mon, 31 Dec 2007 15:12:49 GMT http://www.epinions.com/content_412740324996?linkin_id=8003929 http://www.epinions.com/content_412379090564?linkin_id=8003929 rating: 1/5 by: Epinions Author barkingsands - Warning: Check around before you buy from Restoration Hardware. I found the same electronic crossword puzzle game for half the price, and I'm talking $50.00 cheaper, but only after purchasing from Restoration... http://www.epinions.com/content/submit.html/comment_~412379090564 Fri, 28 Dec 2007 17:57:04 GMT http://www.epinions.com/content_412379090564?linkin_id=8003929 http://www.epinions.com/content_411263405700?linkin_id=8003929 rating: 1/5 by: Epinions Author kln7opinion - I won't be ordering from Restoration Hardware again. First they no longer had an item I was trying to order and another one was on back order for two months. What I was really upset about was the false advertising in their delivery times for non... http://www.epinions.com/content/submit.html/comment_~411263405700 Wed, 19 Dec 2007 13:26:14 GMT http://www.epinions.com/content_411263405700?linkin_id=8003929 http://www.epinions.com/content_408249667204?linkin_id=8003929 rating: 1/5 by: Epinions Author toohot100 - I have finally given up on Restoration Hardware. After purchasing from them since the 1990's, and having trouble with each and every order, I've closed my Resto account and decided that they are not worth the frustration. A quick summary of bad... http://www.epinions.com/content/submit.html/comment_~408249667204 Wed, 21 Nov 2007 15:57:18 GMT http://www.epinions.com/content_408249667204?linkin_id=8003929 http://www.epinions.com/content_405688782468?linkin_id=8003929 rating: 4/5 by: Epinions Author bevlaw - We ordered a small inexpensive carafe but were mistakenly sent a large expensive item instead. The company acknowledged their mistake and quickly picked up the mistaken shipment.We had to chase them about sending our original item.Eventually,they... http://www.epinions.com/content/submit.html/comment_~405688782468 Tue, 16 Oct 2007 07:39:01 GMT http://www.epinions.com/content_405688782468?linkin_id=8003929 http://www.epinions.com/content_401929899652?linkin_id=8003929 rating: 2/5 by: Epinions Author littleleers - 8/29/07 Easy to order online, nice website, and actually high quality bathroom hardware items. On 8/4/07 I ordered an oil bronzed towel bar and Lugarno glass shelf for my powder room. The order was placed on 8/4/07 and I received a shipment about 10... http://www.epinions.com/content/submit.html/comment_~401929899652 Wed, 29 Aug 2007 13:42:23 GMT http://www.epinions.com/content_401929899652?linkin_id=8003929 http://www.epinions.com/content_379920289412?linkin_id=8003929 rating: 1/5 by: Epinions Author abbidon - I have never in all my life dealt with such an incompetent company!!!!!! This is the worst service EVER! This store needs to be SHUT DOWN with such dishonest practices! First off all they never even emailed me a confirmation of my order but they sure... http://www.epinions.com/content/submit.html/comment_~379920289412 Thu, 21 Jun 2007 21:22:13 GMT http://www.epinions.com/content_379920289412?linkin_id=8003929 http://www.epinions.com/content_368646459012?linkin_id=8003929 rating: 2/5 by: Epinions Author emotpix - I have always been a fan of Restoration Hardware, and have ordered my bedroom furnishings from them as well as other smaller items in the past. During my home renovation, I decided to order the Cartwright extra wide vanity along with the matching... http://www.epinions.com/content/submit.html/comment_~368646459012 Tue, 29 May 2007 15:33:53 GMT http://www.epinions.com/content_368646459012?linkin_id=8003929 http://www.epinions.com/content_339098439300?linkin_id=8003929 rating: 0/5 by: Epinions Author pderby - Interesting and unique merchandise, customer unfriendly service and poor integraton between the web store and the brick and mortar... http://www.epinions.com/content/submit.html/comment_~339098439300 Mon, 26 Mar 2007 17:21:30 GMT http://www.epinions.com/content_339098439300?linkin_id=8003929