Epinions Recent Reviews for Moosejaw Online Store

Moosejaw Online Store: Teased by great price for unavailable item

Thu, 22 Jan 2009 18:01:11 GMT

rating: 2/5 by: Epinions Author ice_and_slush - Jacket on sale in limited availability (size, color) was ordered only to be called two days later and told it was not in stock. Customer service was apologetic and offered a discount on anything else on the site. Most other similiar items...

Moosejaw Online Store: Inventory system is not functional!!

Tue, 4 Nov 2008 20:24:12 GMT

rating: 1/5 by: Epinions Author sandc - I have had two bad experiences with moosejaw.com that I would like to share. They advertise a great price, I order it, get charged for it, confirm it and then am told that they don't have it. The customer service people are very polite and...

Moosejaw Online Store: Disappointing.

Tue, 11 Dec 2007 18:05:21 GMT

rating: 1/5 by: Epinions Author ceceliacecelia - I was told the product would arrive in 5 days. It's been 30 days now and I've still not received anything. The people on the phone are friendly, but let's face it, pretty useless at meeting their...

Moosejaw Online Store: Don't Trust This Store.....bad customer service

Tue, 9 Oct 2007 03:10:45 GMT

rating: 1/5 by: Epinions Author coffehound - Bought a Patagonia Slopestyle Hoodie. Site description states there is a Durable Water Repellent (DWR) applied--this is a main selling point, I wouldn't have bought it without. Turns out not to be true. I contacted moosejaw.com and was told by...

Moosejaw Online Store: Bait and switch - lesser item sent

Wed, 22 Aug 2007 12:53:55 GMT

rating: 1/5 by: Epinions Author knome63 - My overall experience was great, until I received my order. Up until then things went smoothly. The product was delivered quickly, and was well packed. BUT the wrong item was sent. Instead of sending the item as clearly described on their...

Moosejaw Online Store: Love the Madness!

Wed, 15 Nov 2006 06:40:47 GMT

rating: 5/5 by: Epinions Author ceferlyj1 - Moosejaw.com knows gear. Their customer service is insanely good. My order was super easy to place on their website (which by the way, is the best by far in the outdoor industry -- maybe some other companies should check out Moosejaw.com and see how...

Moosejaw Online Store: Good prices, prompt shipping, poor packaging.

Thu, 1 Jun 2006 14:55:13 GMT

rating: 4/5 by: Epinions Author senojsitruc - Competitive prices on the tent and back pack I was looking for. My order shipped promptly and arrived on-time. The packing job they did left a little to be desired. Due to a complete lack of packing material, the box was a bit mashed in the shipping...

Moosejaw Online Store: I never received notice that I would not be receiving my shipment.

Tue, 27 Dec 2005 18:35:22 GMT

rating: 1/5 by: Epinions Author alki06 - I placed an order on Dec. 7th. I was told it would ship Dec. 12th and arrive Dec. 22nd. It's Dec. 22nd - no delivery. I called and was told they never got it from the vendor - I was not informed of this and probably never would have been. Now, I'm...

Moosejaw Online Store: Really crappy

Wed, 2 Mar 2005 19:16:46 GMT

rating: 1/5 by: Epinions Author munnamm76 - Thought I would let you all know about a bad experience I have had with ordering gear from Moosejaw. I ordered a pack from them that was reduced by 25% and was told via email from their customer service, that the pack would be shipping that afternoon...

Moosejaw Online Store: Highly recommended. Great experiences.

Sat, 8 Jan 2005 17:36:37 GMT

rating: 5/5 by: Epinions Author gerenuk - An excellent merchant. I've ordered several times from Moosejaw and always received the products early and in excellent condition. Their web site is humorous and fun to browse. Ordering is very straightforward and easy. Customer service seems to be a...

Moosejaw Online Store: Does not deliver on orders taken and paid for.

Tue, 21 Dec 2004 18:47:05 GMT

rating: 1/5 by: Epinions Author brentwoodonlin - This store does not have up to date inventory online. I placed an order and my credit card was charged. Only to get called a day or two later to try and talk me in to a different color or size because what I ordered (and paid for) was not...

Moosejaw Online Store: Moosejaw has it JUST right -- this is how business should be done.

Tue, 16 Mar 2004 20:51:54 GMT

rating: 5/5 by: Epinions Author msteciuk - One of the very few Michigan retailers carrying WM bags. Gave me a wonderful deal on the bag I was looking for, and threw in a free t-shirt to sweeten the deal. When I initially e-mailed customer service with a question, it was 11:30pm, and I...

Moosejaw Online Store: Great selection, cool t-shirt gets you free shipping

Fri, 13 Feb 2004 13:30:48 GMT

rating: 5/5 by: Epinions Author ravenstud - I guess I should consider my self lucky after seeing some of the bad reviews about the store. But overall I really had a pleasant experience with Moosejaw. I was shopping for a rather odd item - convertible mittens which are the kind that the top...

Moosejaw Online Store: disappointing

Sun, 28 Dec 2003 04:17:29 GMT

rating: 1/5 by: Epinions Author pdvol - Neglected order, " couldn't interpret credit card number", failed to notify me, and a child had no coat for Christmas day. Their response, "simply reorder", "we were very busy". I was...

Moosejaw Online Store: Very helpful, especially the staff at the retail stores...

Wed, 4 Jun 2003 02:02:40 GMT

rating: 5/5 by: Epinions Author jasimo17 - I needed a serious jacket for backpacking in South America in winter.

I am temporarily living in Australia and it is really difficult for me to find decent brands over here at affordable prices. They just don't have the population here to...

Moosejaw Online Store: The way all Customer Service Should be.

Wed, 7 May 2003 08:49:16 GMT

rating: 5/5 by: Epinions Author eyeluvwatches - A great company to deal with. Very down to earth, and responses are immediate. Had a small issue with method of shipping and not only did they rectify it and offer me something for my trouble, but the very same day, they corrected the wording on the...

Moosejaw Online Store: Friendly, with Good Prices to Boot

Fri, 14 Mar 2003 16:55:14 GMT

rating: 5/5 by: Epinions Author jp341 - I ordered a North Face backpack from Moosejaw at a price $20 less than at most other online retailers. They shipped my pack on time and I received it within a few days of shipment. Unfortunately, they shipped me a large rather than a medium. I e-mailed...

Moosejaw Online Store: Excellent Experience

Tue, 29 Oct 2002 13:20:06 GMT

rating: 5/5 by: Epinions Author landoloops - I ordered The North Face Stamina 90 from Moose Jaw, I ordered the large but was called the next day and notified that they didn't have any larges left, only mediums. I decided to get the medium. They gave me a free membership which helped me get...