© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Sears_com Recent reviews written about Sears.com en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-Sears_com http://img.epinions.com/images/opti/eb/eb/websWeb_ServicesAllMerchantsSears_com1-resized80.gif http://www.epinions.com/content_491775757956?linkin_id=8003929 rating: 1/5 by: Epinions Author bunyasakai - Might be one of the worst customer service experiences ever.  I tried to place an order online (a gift for someone else) and forgot to uncheck the box indicating that my billing and shipping address were the same. (Yes, that was my fault, but most... http://www.epinions.com/content/submit.html/comment_~491775757956 Sat, 14 Nov 2009 20:04:22 GMT http://www.epinions.com/content_491775757956?linkin_id=8003929 http://www.epinions.com/content_488509181572?linkin_id=8003929 rating: 5/5 by: Epinions Author titus100 - I just bought a LG Washer on this past September. The item arrived on time with no problem at all, it’s been already installed and working beautiful. We are very happy with Sears... http://www.epinions.com/content/submit.html/comment_~488509181572 Fri, 16 Oct 2009 19:56:12 GMT http://www.epinions.com/content_488509181572?linkin_id=8003929 http://www.epinions.com/content_487553076868?linkin_id=8003929 rating: 1/5 by: Epinions Author brycenn - Nothing but trouble.  I ordered an item for in-store pickup in August.  It is now October, and while I have received notices the item is ready for pickup, and I have called the store to confirm, it is not there when I show up in person. ... http://www.epinions.com/content/submit.html/comment_~487553076868 Thu, 8 Oct 2009 00:56:16 GMT http://www.epinions.com/content_487553076868?linkin_id=8003929 http://www.epinions.com/content_484882943620?linkin_id=8003929 rating: 4/5 by: Epinions Author har113 - I just got a 40" LCD TV from sears on Aug 6th, I picked it up within an hour of paying for it. Now a week later they left me a message to tell my order from the electronics dept is ready for pickup. SO I call and sure enough my 40" LCD TV is waiting for... http://www.epinions.com/content/submit.html/comment_~484882943620 Sun, 13 Sep 2009 23:48:54 GMT http://www.epinions.com/content_484882943620?linkin_id=8003929 http://www.epinions.com/content_478855663236?linkin_id=8003929 rating: 1/5 by: Epinions Author mozartsurfs - I will never use Sears again.  We ordered a brand name Shower curtain rod item (Franklin Brass) and received a generic item.  When I called Sears.com to explain the situation the CSR (who was nice enough) only told that it should... http://www.epinions.com/content/submit.html/comment_~478855663236 Sat, 25 Jul 2009 15:36:50 GMT http://www.epinions.com/content_478855663236?linkin_id=8003929 http://www.epinions.com/content_474265259652?linkin_id=8003929 rating: 1/5 by: Epinions Author bucketseat - I was promised a dilvery rebate for 2 major appliances dilivered on seperate days. Sears refused the second rebate after calling their rebate center 7 times. I had nothing but trouble getting a match price refund after finding a TV that sold... http://www.epinions.com/content/submit.html/comment_~474265259652 Thu, 18 Jun 2009 18:39:33 GMT http://www.epinions.com/content_474265259652?linkin_id=8003929 http://www.epinions.com/content_472460725892?linkin_id=8003929 rating: 1/5 by: Epinions Author mairenn - I am unbelievably upset with Sears.com. I ordered a lanwmower from them on May 25th, they advertised free shiping...wow, sounded great! After giving my billing information I received notice that the product shipped out on May 26th and I should receive it... http://www.epinions.com/content/submit.html/comment_~472460725892 Mon, 1 Jun 2009 17:38:08 GMT http://www.epinions.com/content_472460725892?linkin_id=8003929 http://www.epinions.com/content_467623710340?linkin_id=8003929 rating: 1/5 by: Epinions Author hollyberryo - The service was terrible service and totally disappointing. After spending an hour online trying to order appliances, and speaking to a customer service rep (that was no help at all) I got frustrated and selected the customer help service.  They... http://www.epinions.com/content/submit.html/comment_~467623710340 Tue, 21 Apr 2009 00:29:19 GMT http://www.epinions.com/content_467623710340?linkin_id=8003929 http://www.epinions.com/content_466962976388?linkin_id=8003929 rating: 5/5 by: Epinions Author three_ster - I haven't been that big of a user of Sears or the Sears web-site, but when we started looking for a new refrigerator, it turned out to be a great place to shop in town.  Looking through the choices, we ended up figuring out a couple of options that... http://www.epinions.com/content/submit.html/comment_~466962976388 Tue, 14 Apr 2009 02:20:57 GMT http://www.epinions.com/content_466962976388?linkin_id=8003929 http://www.epinions.com/content_464504721028?linkin_id=8003929 rating: 1/5 by: Epinions Author dogu - I have been trying to order a Sears garbage disposal online for an hour, and just gave up.  Prior to that, I walked out of the Sears store because none of the sales persons could answer any of my questions about their different models.The... http://www.epinions.com/content/submit.html/comment_~464504721028 Sun, 22 Mar 2009 00:21:34 GMT http://www.epinions.com/content_464504721028?linkin_id=8003929 http://www.epinions.com/content_463937310340?linkin_id=8003929 rating: 5/5 by: Epinions Author jfwilder5 - I love this place for buying a TV.  My local store employees are far more knowledgable than Best Buy and didn't try to push the highest priced TV on me before asking me what I was looking for.The service plan is far superior to Best Buy... http://www.epinions.com/content/submit.html/comment_~463937310340 Mon, 16 Mar 2009 10:49:44 GMT http://www.epinions.com/content_463937310340?linkin_id=8003929 http://www.epinions.com/content_459161439876?linkin_id=8003929 rating: 5/5 by: Epinions Author nanceeleeallen - Sears delivery services delivered my appliances on time and installed them within 30 minutes. A great experience and the appliances are working... http://www.epinions.com/content/submit.html/comment_~459161439876 Tue, 10 Feb 2009 12:05:32 GMT http://www.epinions.com/content_459161439876?linkin_id=8003929 http://www.epinions.com/content_458731785860?linkin_id=8003929 rating: 4/5 by: Epinions Author disinclined - I am by no means a Sears shopper, and frankly, I take pride in not being their target demographic.  I wasn’t even aware there was a Sears in Seattle until very recently, actually, when my vacuum cleaner died so completely that it now works in... http://www.epinions.com/content/submit.html/comment_~458731785860 Fri, 23 Jan 2009 15:45:34 GMT http://www.epinions.com/content_458731785860?linkin_id=8003929 http://www.epinions.com/content_456463584900?linkin_id=8003929 rating: 1/5 by: Epinions Author bubbamargie - We had planned to purchase some sale items at the day after Thanksgiving Sale, two Magellan GPS devices. From previous experience, we knew even being there when the store opened at 5 a.m. they would possible be sold out before we could get to them,... http://www.epinions.com/content/submit.html/comment_~456463584900 Wed, 7 Jan 2009 00:04:15 GMT http://www.epinions.com/content_456463584900?linkin_id=8003929 http://www.epinions.com/content_456462470788?linkin_id=8003929 rating: 1/5 by: Epinions Author jenn4197 - This is not by any means 'brief' but, it clearly shows how incompetent both Sears online, and Sears in-store service is. I will never shop at a Sears again. The following is my email complaint that details my experience and their responses to my... http://www.epinions.com/content/submit.html/comment_~456462470788 Fri, 2 Jan 2009 14:13:35 GMT http://www.epinions.com/content_456462470788?linkin_id=8003929 http://www.epinions.com/content_455537561220?linkin_id=8003929 rating: 1/5 by: Epinions Author dan511 - We ordered an item online - paid for it and received the email that it is ready for pick up.  Went to the store and they didn't have the item in stock.  We were told we would have to contact sears.com to receive our credit.  Called for the... http://www.epinions.com/content/submit.html/comment_~455537561220 Sun, 21 Dec 2008 23:48:22 GMT http://www.epinions.com/content_455537561220?linkin_id=8003929 http://www.epinions.com/content_454508842628?linkin_id=8003929 rating: 2/5 by: Epinions Author criv_227 - Sears.com is very nice - I found it easy to browse and purchase, with great prices and selection.The ordering process was mediocre.  For this very heavy item, I was told that shipping would take 15 business days - which was fine with... http://www.epinions.com/content/submit.html/comment_~454508842628 Wed, 10 Dec 2008 15:16:48 GMT http://www.epinions.com/content_454508842628?linkin_id=8003929 http://www.epinions.com/content_449944260228?linkin_id=8003929 rating: 1/5 by: Epinions Author jckearns101 - I bought a refrigerator off of Sears.com and am very disappointed with the service I received.  I chose Sears.com over Home Depot because the Sears had the fridge in stock, while Home Depot said they were out of stock.  Home Depot was about... http://www.epinions.com/content/submit.html/comment_~449944260228 Sat, 1 Nov 2008 17:55:40 GMT http://www.epinions.com/content_449944260228?linkin_id=8003929 http://www.epinions.com/content_448946278020?linkin_id=8003929 rating: 1/5 by: Epinions Author krse - Our water softener devloped a crack in it. My wife scheduled a service call and was told that the $65 diagnostic fee can be applied to the Service OR replacement unit. I confirmed with the technician before he entered the house that there were no... http://www.epinions.com/content/submit.html/comment_~448946278020 Fri, 24 Oct 2008 12:05:51 GMT http://www.epinions.com/content_448946278020?linkin_id=8003929 http://www.epinions.com/content_448391057028?linkin_id=8003929 rating: 1/5 by: Epinions Author kramerian - Wanted to purchase a part for a very expensive three year old washing machine. The part was in stock, but about $40 more expensive than most other parts... http://www.epinions.com/content/submit.html/comment_~448391057028 Fri, 24 Oct 2008 09:57:23 GMT http://www.epinions.com/content_448391057028?linkin_id=8003929 http://www.epinions.com/content_445503016580?linkin_id=8003929 rating: 3/5 by: Epinions Author mrbeachy - This is my 100th review so I guess its a milestone of sorts.I used Sears.com for the first time on September 16th. I purchased a clamp-on ammeter and an instant read digital thermometer,using "site to store" delivery. Ordering from the site... http://www.epinions.com/content/submit.html/comment_~445503016580 Sun, 21 Sep 2008 23:17:14 GMT http://www.epinions.com/content_445503016580?linkin_id=8003929 http://www.epinions.com/content_445293891204?linkin_id=8003929 rating: 1/5 by: Epinions Author mariehans - I am SO desapointed !!! My boyfriend and I bought an Espresso/ capuccino machine on sept 3rd on sears.ca. We had the confirmation, the money was taken on our credit card, we even had a delivery date !!! 2 days later... they cancel it because, they say... http://www.epinions.com/content/submit.html/comment_~445293891204 Fri, 19 Sep 2008 21:23:17 GMT http://www.epinions.com/content_445293891204?linkin_id=8003929 http://www.epinions.com/content_444668874372?linkin_id=8003929 rating: 1/5 by: Epinions Author superclaud - On May 17, 2008 I ordered many items including a bed foundation for a friend who relocated to Austin, TX. Everything was delivered via UPS except the foundation, because it is a bulky item. The delivery was scheduled for May 27th, a delivery... http://www.epinions.com/content/submit.html/comment_~444668874372 Sun, 14 Sep 2008 00:49:19 GMT http://www.epinions.com/content_444668874372?linkin_id=8003929 http://www.epinions.com/content_443584777860?linkin_id=8003929 rating: 1/5 by: Epinions Author loma-linda - I have had nothing but trouble with an order that I placed online at Sears.com. I was looking for Wii Fit and the web site said they were available at a store relatively close to where I work. The site allowed me to place the order online, to be... http://www.epinions.com/content/submit.html/comment_~443584777860 Wed, 3 Sep 2008 18:41:33 GMT http://www.epinions.com/content_443584777860?linkin_id=8003929 http://www.epinions.com/content_439478750852?linkin_id=8003929 rating: 1/5 by: Epinions Author bicmon - I ordered an upright freezer online from Sears. I set up the delivery date at the time. Around 10am on the delivery day I got a call saying they had to reschedule for another day a week or so later. THIS SAME THING HAPPENED TWO MORE TIMES before I... http://www.epinions.com/content/submit.html/comment_~439478750852 Fri, 1 Aug 2008 15:24:51 GMT http://www.epinions.com/content_439478750852?linkin_id=8003929