© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Brookstone_com Recent reviews written about Brookstone.com en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-Brookstone_com http://img.epinions.com/images/opti/ee/96/websWeb_ServicesAllMerchantsBrookstone_com1-resized80.gif http://www.epinions.com/content_491987832452?linkin_id=8003929 rating: 3/5 by: Epinions Author dearle - I ordered three travel pillows for a trip we were taking. We got two pillows and a teddy bear in the shipment when the order form clearly said three pillows that were the same except for color. When I called to report the error, I was told to print out a... http://www.epinions.com/content/submit.html/comment_~491987832452 Mon, 16 Nov 2009 18:33:45 GMT http://www.epinions.com/content_491987832452?linkin_id=8003929 http://www.epinions.com/content_485391109764?linkin_id=8003929 rating: 1/5 by: Epinions Author infoarts - The catalog is impressive.  Hard to find items are offered.  We bought several of the outdoor furniture covers they offer.  The advertise these as durable, able to stand up to tough weather - unlike cheaper products.  After a year the... http://www.epinions.com/content/submit.html/comment_~485391109764 Fri, 18 Sep 2009 13:08:59 GMT http://www.epinions.com/content_485391109764?linkin_id=8003929 http://www.epinions.com/content_480493801092?linkin_id=8003929 rating: 1/5 by: Epinions Author scarlso - I ordered a $2,ooo massage chair for my husband from Brookstone. In order to purchase they made me sign an agreement stating that returning it would cost me $1,040 in restocking fees. Skeptical yet feeling that Brookstone was a good company I signed. The... http://www.epinions.com/content/submit.html/comment_~480493801092 Sat, 8 Aug 2009 15:21:12 GMT http://www.epinions.com/content_480493801092?linkin_id=8003929 http://www.epinions.com/content_460965383812?linkin_id=8003929 rating: 1/5 by: Epinions Author thuthu - I received a Christmas gift purchased from Brookstone worth $200. Not only did my gift arrive late for Christmas, it was purchased early in December, and by the time I received it, my 30 days has expired. Brookstone made no exceptions whatsoever! I am a... http://www.epinions.com/content/submit.html/comment_~460965383812 Sat, 14 Feb 2009 17:03:06 GMT http://www.epinions.com/content_460965383812?linkin_id=8003929 http://www.epinions.com/content_458832318084?linkin_id=8003929 rating: 1/5 by: Epinions Author luna25 - After waitng and waiting for days without shipping confirmation for the item " in stock" I purcahsed online, I contacted them.They replied that my order was canceled because it is no longer in stock!When were they going to tell me if I didn't... http://www.epinions.com/content/submit.html/comment_~458832318084 Sat, 24 Jan 2009 15:43:51 GMT http://www.epinions.com/content_458832318084?linkin_id=8003929 http://www.epinions.com/content_453508238980?linkin_id=8003929 rating: 1/5 by: Epinions Author dmah410054 - The return policy of Brookstone is poor at best. I ordered 4 candles that shine a dim shade of yellow- not the brilliant holiday candles they advertise. I paid over $12.00 in shipping and when I contacted customer service regarding the dissatisfaction... http://www.epinions.com/content/submit.html/comment_~453508238980 Tue, 2 Dec 2008 16:07:58 GMT http://www.epinions.com/content_453508238980?linkin_id=8003929 http://www.epinions.com/content_452839706244?linkin_id=8003929 rating: 1/5 by: Epinions Author jangell - I will never purchase from Brookstone again.  I was very dissatisfied.  Products are over priced and poor quality.  Also, beware of there return policy.  The policy is convienently located on the back of the receipt after you have... http://www.epinions.com/content/submit.html/comment_~452839706244 Wed, 26 Nov 2008 21:12:15 GMT http://www.epinions.com/content_452839706244?linkin_id=8003929 http://www.epinions.com/content_440823090820?linkin_id=8003929 rating: 1/5 by: Epinions Author loulou1424 - When I think of Brookstone I think of a company who doesn't care about you after the sale. I have spent thousands of dollars over the years with this retailer and have only attempted to make two returns. Both times I walked away disappointed. They... http://www.epinions.com/content/submit.html/comment_~440823090820 Tue, 12 Aug 2008 03:18:08 GMT http://www.epinions.com/content_440823090820?linkin_id=8003929 http://www.epinions.com/content_424440532612?linkin_id=8003929 rating: 1/5 by: Epinions Author rover03 - I was looking at one of their stop-snoring pillows, but thought it was awful expensive at $130. When I asked if I could return it if it didn't work they said they couldn't accept it because it was "soft item." However, I COULD return it if I bought... http://www.epinions.com/content/submit.html/comment_~424440532612 Tue, 1 Apr 2008 13:55:20 GMT http://www.epinions.com/content_424440532612?linkin_id=8003929 http://www.epinions.com/content_423383240324?linkin_id=8003929 rating: 1/5 by: Epinions Author davisao - Brookstone sold me a defective product (over two-hundred dollar digital photo frame) which was admitted to by the manager of the store. Yet, they refused to replace the defective product without a receipt. I offered to provide my credit card statement... http://www.epinions.com/content/submit.html/comment_~423383240324 Mon, 24 Mar 2008 19:50:50 GMT http://www.epinions.com/content_423383240324?linkin_id=8003929 http://www.epinions.com/content_420103884420?linkin_id=8003929 rating: 1/5 by: Epinions Author lulumn - I ordered a gift a week and a couple of days before my husband's birthday. It was supposed to arrive within 5-7 days. On the 7th day, since I hadn't heard from them, I called to see where my package was. The customer service agent told me that the order... http://www.epinions.com/content/submit.html/comment_~420103884420 Fri, 7 Mar 2008 16:04:54 GMT http://www.epinions.com/content_420103884420?linkin_id=8003929 http://www.epinions.com/content_416373640836?linkin_id=8003929 rating: 1/5 by: Epinions Author sjemm - Just found out about the ridiculous return policy - 30 days with receipt and no exceptions. Don't believe earlier reviews that described generous return policies and good customer service. Maybe 4 years ago but certainly no... http://www.epinions.com/content/submit.html/comment_~416373640836 Tue, 29 Jan 2008 18:03:14 GMT http://www.epinions.com/content_416373640836?linkin_id=8003929 http://www.epinions.com/content_412390887044?linkin_id=8003929 rating: 1/5 by: Epinions Author aweathers01 - So, I found the PERFECT gift for my sister at Brookstone.com, it was the digital photo ornament. I order it Nov. 17. It is now Dec 28 and I haven't seen the ornament, but have seen the $56 taken out of my bank account. I call Brookstone weekly to get... http://www.epinions.com/content/submit.html/comment_~412390887044 Fri, 28 Dec 2007 19:47:56 GMT http://www.epinions.com/content_412390887044?linkin_id=8003929 http://www.epinions.com/content_408790273668?linkin_id=8003929 rating: 1/5 by: Epinions Author cindysue_c - I ordered a Christmas present and it arrived arrived at my doorstep in its original packaging. The people at Brookstone didn’t even bother packaging the gift in their own generic Brookstone box! So the person I bought the gift for opens the door and... http://www.epinions.com/content/submit.html/comment_~408790273668 Wed, 28 Nov 2007 19:55:07 GMT http://www.epinions.com/content_408790273668?linkin_id=8003929 http://www.epinions.com/content_404859620996?linkin_id=8003929 rating: 4/5 by: Epinions Author suziebee123 - When i placed my order online for a gift, i was very excited to receive it. I did get a confirmation order email, as well as a confirmation tracking number, however the tracking number they sent me was incorrect. I had called their customer service about... http://www.epinions.com/content/submit.html/comment_~404859620996 Fri, 5 Oct 2007 11:12:07 GMT http://www.epinions.com/content_404859620996?linkin_id=8003929 http://www.epinions.com/content_386452196996?linkin_id=8003929 rating: 1/5 by: Epinions Author ChefRena - I bought a brookstone "therapeutic" nap pillow. When I opened the package it smelled so bad of chemicals I could not use it. When I read the package it said that the inside was made of polystyrene beads which is a known human carcinogen. Secondly... http://www.epinions.com/content/submit.html/comment_~386452196996 Thu, 5 Jul 2007 10:05:18 GMT http://www.epinions.com/content_386452196996?linkin_id=8003929 http://www.epinions.com/content_297853095556?linkin_id=8003929 rating: 1/5 by: Epinions Author kcraven - I placed an order with Brookstone two weeks before Christmas because they advertised &#147Guaranteed Delivery for Christmas&#148 via standard shipping on orders placed before December 19th in very large print on their website. The item I chose was in... http://www.epinions.com/content/submit.html/comment_~297853095556 Wed, 27 Dec 2006 16:18:13 GMT http://www.epinions.com/content_297853095556?linkin_id=8003929 http://www.epinions.com/content_296124911236?linkin_id=8003929 rating: 1/5 by: Epinions Author jml12178 - I ordered a $400 coffee table in MID-OCTOBER. It took 3 weeks to arrive - DAMAGED. I didn't even have to take it out of the box to see that it had been beaten and abused during its trip. A Customer Service Rep. told me that a new one would be shipped out... http://www.epinions.com/content/submit.html/comment_~296124911236 Sat, 23 Dec 2006 18:16:04 GMT http://www.epinions.com/content_296124911236?linkin_id=8003929 http://www.epinions.com/content_295052480132?linkin_id=8003929 rating: 1/5 by: Epinions Author kopshopper - Made a $400 purchase at retail site instead of online to check out the NAP items. Cash register ran out of tap so manager voided sale and re-billed items. Manager assured would not double bill my card. Guess what? I WAS double billed for items. Manager... http://www.epinions.com/content/submit.html/comment_~295052480132 Thu, 21 Dec 2006 12:09:25 GMT http://www.epinions.com/content_295052480132?linkin_id=8003929 http://www.epinions.com/content_277772275332?linkin_id=8003929 rating: 1/5 by: Epinions Author lizalo - Their customer service is horrible. I place my order online, then two minutes later realized that I could have gotten a free flashlight for spending a certain amount of money there. So, I immediately emailed customer service with my order number and... http://www.epinions.com/content/submit.html/comment_~277772275332 Sat, 11 Nov 2006 21:23:15 GMT http://www.epinions.com/content_277772275332?linkin_id=8003929 http://www.epinions.com/content_170028600964?linkin_id=8003929 rating: 1/5 by: Epinions Author dmonroe - I was the recipient of a gift card given to me by out of town family. I must admit I was quite pleased with the gift upon opening it. That happiness was short lived. I spent time on your website and the catalog in order to identify the perfect gift... http://www.epinions.com/content/submit.html/comment_~170028600964 Mon, 17 Jan 2005 15:56:46 GMT http://www.epinions.com/content_170028600964?linkin_id=8003929 http://www.epinions.com/content_160133713540?linkin_id=8003929 rating: 5/5 by: Epinions Author nockmdead - Brookstone is the one place I can go if I'm looking for a unique gift. There's always something there for there for everyone on my list. The prices are reasonable, and delivery is quick... http://www.epinions.com/content/submit.html/comment_~160133713540 Sun, 31 Oct 2004 19:26:11 GMT http://www.epinions.com/content_160133713540?linkin_id=8003929 http://www.epinions.com/content_150412299908?linkin_id=8003929 rating: 4/5 by: Epinions Author ivplay - Brookstone.com is a store that is an extension of a brick and mortar, as so many are. My wife and I were first exposed to Brookstone in the airport in Minneapolis on our many trips through. She bought me a leather carrying case for my Palm at... http://www.epinions.com/content/submit.html/comment_~150412299908 Wed, 4 Aug 2004 23:50:16 GMT http://www.epinions.com/content_150412299908?linkin_id=8003929 http://www.epinions.com/content_142833520260?linkin_id=8003929 rating: 5/5 by: Epinions Author bhweb22 - Introduction Brookstone has always been one of my favorite stores. Lost in the eternal desert of most suburban shopping malls, Brookstone has been an oasis for me. After crawling through the morass of ChessKings, Expresses, Express toos, Jean... http://www.epinions.com/content/submit.html/comment_~142833520260 Mon, 7 Jun 2004 12:28:00 GMT http://www.epinions.com/content_142833520260?linkin_id=8003929 http://www.epinions.com/content_133167943300?linkin_id=8003929 rating: 4/5 by: Epinions Author denasalazar - I am pregnant with my third child (due May 16th), and I recently took a 6 hour &#147road trip&#148 from San Diego CA to Phoenix AZ to visit my husband&#146s side of the family. Being in my third trimester with sciatic pain from the baby, I am... http://www.epinions.com/content/submit.html/comment_~133167943300 Sun, 14 Mar 2004 00:04:37 GMT http://www.epinions.com/content_133167943300?linkin_id=8003929