© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-RugsUSA_com Recent reviews written about RugsUSA.com en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-RugsUSA_com http://img.epinions.com/images/opti/9e/ed/websWeb_ServicesAllMerchantsRugsUSA_com1-resized80.gif http://www.epinions.com/content_490923527812?linkin_id=8003929 rating: 1/5 by: Epinions Author equino - Avoid. Don't trust their big inventory - they have nothing in stock.They just take your money and try to pace an order somewhere for less. If they will find such place - you will get your rug, if not - they will keep silence for a month ignoring your... http://www.epinions.com/content/submit.html/comment_~490923527812 Sat, 7 Nov 2009 12:58:40 GMT http://www.epinions.com/content_490923527812?linkin_id=8003929 http://www.epinions.com/content_468563758724?linkin_id=8003929 rating: 5/5 by: Epinions Author kris2585 - price for my rug was awesome, customer service was friendly, shipping was free. I could not have asked for... http://www.epinions.com/content/submit.html/comment_~468563758724 Tue, 28 Apr 2009 13:53:14 GMT http://www.epinions.com/content_468563758724?linkin_id=8003929 http://www.epinions.com/content_465311796868?linkin_id=8003929 rating: 1/5 by: Epinions Author bluesnowflake - Terrible experience.  I live in NY and did not know that I would be assessed sales tax until after I submitted the order.  The final confirmation page with the total cost DID NOT INCLUDE the sales tax.  Only after I hit submit, did I see... http://www.epinions.com/content/submit.html/comment_~465311796868 Sun, 29 Mar 2009 20:40:59 GMT http://www.epinions.com/content_465311796868?linkin_id=8003929 http://www.epinions.com/content_444322975364?linkin_id=8003929 rating: 1/5 by: Epinions Author lbinstl - I eventually did get the rug I ordered. That seems to be a better outcome than some of you have described! However, it took weeks and weeks for it to arrive. I was told initially that the rug would take 3 to 5 days for order processing and then 3... http://www.epinions.com/content/submit.html/comment_~444322975364 Wed, 10 Sep 2008 17:44:04 GMT http://www.epinions.com/content_444322975364?linkin_id=8003929 http://www.epinions.com/content_442725207684?linkin_id=8003929 rating: 1/5 by: Epinions Author lisa59 - Horrible, horrible company. I will never order from RugsUSA again. Initially I'd had no problems with my order and I even quickly received an email saying that it was being processed and should ship out soon. Well, one out of the two rugs I ordered did... http://www.epinions.com/content/submit.html/comment_~442725207684 Wed, 27 Aug 2008 14:02:50 GMT http://www.epinions.com/content_442725207684?linkin_id=8003929 http://www.epinions.com/content_435679694468?linkin_id=8003929 rating: 1/5 by: Epinions Author stephanie2407 - I ordered a rug on March 27 2008 and waited 2 to 3 weeks for delivery. Well I waited and waited for my rug,No rug. So I called them to see what was going on and my order was backed ordered and would have to wait another 2 to 3 weeks. Well I waited again... http://www.epinions.com/content/submit.html/comment_~435679694468 Tue, 1 Jul 2008 16:10:05 GMT http://www.epinions.com/content_435679694468?linkin_id=8003929 http://www.epinions.com/content_412643004036?linkin_id=8003929 rating: 0/5 by: Epinions Author wdlvt - This company charges you at the time an order is placed, regardless of the availability of the product. This happened to me and after 2 weeks, they could not tell me when the item would ship. The sales people at first told me they could not issue a... http://www.epinions.com/content/submit.html/comment_~412643004036 Mon, 31 Dec 2007 01:08:18 GMT http://www.epinions.com/content_412643004036?linkin_id=8003929 http://www.epinions.com/content_411663699588?linkin_id=8003929 rating: 2/5 by: Epinions Author maydutchlady - Would not buy from them again. Rug was the wrong color...described as "black" when in fact it was "purple and mauve". Took over a month of phone calls to put the credit back on my credit... http://www.epinions.com/content/submit.html/comment_~411663699588 Sat, 22 Dec 2007 10:09:19 GMT http://www.epinions.com/content_411663699588?linkin_id=8003929 http://www.epinions.com/content_402099768964?linkin_id=8003929 rating: 1/5 by: Epinions Author ladesigner - Don't be fooled by their website. The website looks great but they don't deliver.This company is only a distributor for other companies. They were not able to get me my order after I had spent over an hour with their representative placing the order and... http://www.epinions.com/content/submit.html/comment_~402099768964 Tue, 4 Sep 2007 20:21:23 GMT http://www.epinions.com/content_402099768964?linkin_id=8003929 http://www.epinions.com/content_401848438404?linkin_id=8003929 rating: 1/5 by: Epinions Author louj - Placed order for a rug on 8/3/2007. My credit card was charged that same day. During the following 2 weeks I contacted customer service by phone & Email twice to track this order which originally was supposed to ship within 3 to 5 business days. On 8/16... http://www.epinions.com/content/submit.html/comment_~401848438404 Tue, 28 Aug 2007 14:10:43 GMT http://www.epinions.com/content_401848438404?linkin_id=8003929 http://www.epinions.com/content_322804813444?linkin_id=8003929 rating: 4/5 by: Epinions Author eeoyre_fan - I had already placed my order with Rugs USA when I came across some very negative reviews of the vendor on this site. Four days had already passed since I placed my order--past the 48 hour shipment window they promise--and I'd heard nothing. Concerned,... http://www.epinions.com/content/submit.html/comment_~322804813444 Tue, 20 Feb 2007 19:51:42 GMT http://www.epinions.com/content_322804813444?linkin_id=8003929 http://www.epinions.com/content_306135207556?linkin_id=8003929 rating: 4/5 by: Epinions Author smharris - I enjoyed my experience with this company although there was a delay in shipping the representatives did alot to make sure I received my order and they were very helpful and the rug is wonderful and still made it in time for my party. I will shop here... http://www.epinions.com/content/submit.html/comment_~306135207556 Sun, 14 Jan 2007 17:45:16 GMT http://www.epinions.com/content_306135207556?linkin_id=8003929 http://www.epinions.com/content_303371292292?linkin_id=8003929 rating: 1/5 by: Epinions Author ttranus - I purchase a rug from Rugs USA which was supposed to be WHITE, but when it came in, it was a dark Grey. What a disappointment they were!!! Now even though they stated 30 days no questions asked for returns, even though they sent me the wrong color... http://www.epinions.com/content/submit.html/comment_~303371292292 Mon, 8 Jan 2007 19:11:44 GMT http://www.epinions.com/content_303371292292?linkin_id=8003929 http://www.epinions.com/content_294238785156?linkin_id=8003929 rating: 1/5 by: Epinions Author ad-miller - WORST SERVICE I HAVE EVER RECEIVED ANYWHERE!!!! After calling and checking stock, I ordered two identical rugs in two different sizes and was charged immediately. One rug arrived a few days later, with a note saying that the other was on back order. A... http://www.epinions.com/content/submit.html/comment_~294238785156 Tue, 19 Dec 2006 18:05:19 GMT http://www.epinions.com/content_294238785156?linkin_id=8003929 http://www.epinions.com/content_294216240772?linkin_id=8003929 rating: 3/5 by: Epinions Author gotshal - I found a rug we loved and ordered it for my husband for Christmas around the first of December. As of December 15th I had not heard from the company so I contacted them via their web page request form to find out the status of my order...no response... http://www.epinions.com/content/submit.html/comment_~294216240772 Tue, 19 Dec 2006 16:38:26 GMT http://www.epinions.com/content_294216240772?linkin_id=8003929 http://www.epinions.com/content_291548466820?linkin_id=8003929 rating: 1/5 by: Epinions Author kesco - Order placed: 11/8/06 Invoice total: $211.30 Credit card charged: $251.30 Order content: 5'7" Funky Shag Rug - Duval Street I've unfortunately had a host of issues with this company. To summarize: 1) My credit card was charged $251.30 for a... http://www.epinions.com/content/submit.html/comment_~291548466820 Wed, 13 Dec 2006 23:00:45 GMT http://www.epinions.com/content_291548466820?linkin_id=8003929 http://www.epinions.com/content_289168199300?linkin_id=8003929 rating: 1/5 by: Epinions Author rmob - Bought a white shag rug and pad. After two weeks I received half my order, a tan/grey rug with a label that said it was white. Also, the actual rug looked nothing like the picture. When I contacted rugsusa they wanted me to pay 60 bucks to send it back... http://www.epinions.com/content/submit.html/comment_~289168199300 Fri, 8 Dec 2006 16:07:34 GMT http://www.epinions.com/content_289168199300?linkin_id=8003929 http://www.epinions.com/content_264231161476?linkin_id=8003929 rating: 1/5 by: Epinions Author may107 - The rug I ordered from RugsUSA.com was supposed to ship in 2-3 weeks. A month after I placed my order, I still hadn't received the rug or any notice about it. I called customer service and was put on hold for 20 minutes before they told me it would... http://www.epinions.com/content/submit.html/comment_~264231161476 Tue, 10 Oct 2006 20:42:57 GMT http://www.epinions.com/content_264231161476?linkin_id=8003929 http://www.epinions.com/content_260732784260?linkin_id=8003929 rating: 1/5 by: Epinions Author mumzelle - I ordered a rug in early July and was charged for it. It never showed. UPS lost it. It took many phone calls and emails to finally get a claim going with UPS but the refund went to RugsUSA - not me. They said they'd get my refund to me but it's been... http://www.epinions.com/content/submit.html/comment_~260732784260 Mon, 2 Oct 2006 19:55:50 GMT http://www.epinions.com/content_260732784260?linkin_id=8003929 http://www.epinions.com/content_244696518276?linkin_id=8003929 rating: 1/5 by: Epinions Author gandy330 - Ordered two matching rugs and pads. One rug and pads arrived. Other never received. Now, more than 90 days! They have not kept me updated and now say they have no idea when the rug will come in. They will not allow me to return even the pad as I... http://www.epinions.com/content/submit.html/comment_~244696518276 Thu, 27 Jul 2006 15:01:36 GMT http://www.epinions.com/content_244696518276?linkin_id=8003929 http://www.epinions.com/content_235183378052?linkin_id=8003929 rating: 5/5 by: Epinions Author simonsback - Compared to my local store they had a better selection of rugs and the price was a lot better than the store. The free shipping was good too. Would shop again... http://www.epinions.com/content/submit.html/comment_~235183378052 Wed, 7 Jun 2006 18:35:10 GMT http://www.epinions.com/content_235183378052?linkin_id=8003929 http://www.epinions.com/content_180550143620?linkin_id=8003929 rating: 1/5 by: Epinions Author gregorymr - RugsUSA sucks !! They are a switch and bait company. I ordered a rug, two weeks later after the rug was order, and they charged my credit card an additional $2100. I had the rugs in my new house for an entire week. They told me the price was wrong on the... http://www.epinions.com/content/submit.html/comment_~180550143620 Tue, 26 Apr 2005 20:29:57 GMT http://www.epinions.com/content_180550143620?linkin_id=8003929 http://www.epinions.com/content_166379228804?linkin_id=8003929 rating: 1/5 by: Epinions Author peterswenson - Months ago I ordered a rug and was informed many weeks later that it was not in stock. I canceled the order. Then my credit card was charged for the canceled order. I informed them, and they apologized, saying they would credit my account. It didn't... http://www.epinions.com/content/submit.html/comment_~166379228804 Tue, 21 Dec 2004 21:52:11 GMT http://www.epinions.com/content_166379228804?linkin_id=8003929 http://www.epinions.com/content_154866650756?linkin_id=8003929 rating: 1/5 by: Epinions Author whostommy - We ordered a rug as a birthday gift. It is over a month and a half late, and still hasn't been delivered, and nobody seems to know why. When we finally get through to customer service, each time we're told that the item has been shipped, but they can't... http://www.epinions.com/content/submit.html/comment_~154866650756 Fri, 10 Sep 2004 08:12:29 GMT http://www.epinions.com/content_154866650756?linkin_id=8003929 http://www.epinions.com/content_146065493636?linkin_id=8003929 rating: 4/5 by: Epinions Author artchan - I was pleasantly surprised that everything went well with my purchase. I was a little weary of ordering from these guys given the mixed reviews. Also many of the positive reviewers at the time didn't really review any other products (possibly fake?)... http://www.epinions.com/content/submit.html/comment_~146065493636 Fri, 2 Jul 2004 11:48:17 GMT http://www.epinions.com/content_146065493636?linkin_id=8003929