Epinions Recent Reviews for REI.com and REI Outlet

REI.com and REI Outlet: Poor customer service, don't seem to need the business.

Fri, 27 Feb 2009 19:42:58 GMT

rating: 1/5 by: Epinions Author cessna007 - Sorry to say my first and last time I will order from them. I ordered a jacket that was said to be in stock. It was not and was told it was on back order. I kept getting notices that it was still in back order and that it would be cancelled. I checked on...

REI.com and REI Outlet: change your mind and want to cancel - forget it!

Wed, 2 Jul 2008 20:11:49 GMT

rating: 1/5 by: Epinions Author noway87noway - I placed an order through their online store. After realizing I hadn't ordered all the parts I needed I called customer service the next day to cancel. My order confirmation said that I would receive an e-mail once the order shipped. When I called...

REI.com and REI Outlet: Shopping was fine....it was the return that cost me.

Tue, 8 Jan 2008 18:30:25 GMT

rating: 1/5 by: Epinions Author bootstosend - I ordered some Keen boots that were on sale. They came promptly and were the item I asked for. However, they were too small and I returned them right away at a cost of TEN DOLLARS. I had shopped at other places and when I returned the item for any...

REI.com and REI Outlet: REI Outlet: Great Gear for Less

Mon, 11 Jun 2007 11:20:58 GMT

rating: 4/5 by: Epinions Author pippadaisy - My oldest daughter is a Brownie, and this year she had her first camping experience. I realize we are probably in this for the long haul, and decided to start buying camp gear a little bit at a time...

REI.com and REI Outlet: Very Satisfied

Fri, 6 Apr 2007 17:45:51 GMT

rating: 5/5 by: Epinions Author lakeflake - Have always had good service form REI. Quick, reliable, good prices in the outlet. I would recommend to anyone shopping for outdoor apparel and...

REI.com and REI Outlet: A model for customer service!!

Thu, 5 Apr 2007 15:07:27 GMT

rating: 5/5 by: Epinions Author colettes77 - This place should be the model for customer service!! I placed an order for a Bob Revolution Jogging stroller and used my dividend at checkout. When my order was finalized, I saw the 20% off coupon on the home page - of course!! So, I called the customer...

REI.com and REI Outlet: Return policy is a LIE; high prices turn me off

Mon, 26 Feb 2007 07:00:07 GMT

rating: 1/5 by: Epinions Author dmurphy04 - WARNING! Their return policy is a lie. "100% Satisfaction Guaranteed" is plastered all over the store, behind the registers on a HUGE banner, on little cards by the registers, even on signs over the food products. But they wouldn't accept a...

REI.com and REI Outlet: They have it all

Tue, 24 Oct 2006 01:11:51 GMT

rating: 5/5 by: Epinions Author monkeybomb - What can you say. if you need a tent, stove, warm clothes Kayak or ice climbing equipment they have it. Online is same as the store. Great customer service in the store or online. They have it all. I have purchased several kayaks and tons of winter...

REI.com and REI Outlet: Excellent products and service, easy-to-use website.

Sat, 12 Aug 2006 13:34:24 GMT

rating: 5/5 by: Epinions Author kidfxr - I have ordered several times from REI.com and have never had a problem. The website is easy to use, discounts are automatically applied, and detailed information is readily available. You can also see items in different colors with the click of your...

REI.com and REI Outlet: Experiencing ***** REI stores, I prefer them online, as well.

Thu, 11 May 2006 17:34:26 GMT

rating: 5/5 by: Epinions Author wallace8055 - I am sitting here trying to think of a store I think more highly of and cannot come up with another. Mind you, I am speaking of my on-site experience at the stores in Portland, Reno, San Francisco when I've lived in each of those cities. With each...

REI.com and REI Outlet: Superb experience and superb service.

Thu, 4 May 2006 02:37:11 GMT

rating: 5/5 by: Epinions Author jedrochabp - REI is the company that I put above the all others based on my recent shopping experience. I recently purchased a Chariot Cougar 2 bicycle trailer thru REIs online services. Once called 800 number I found staff was very friendly, professional and...

REI.com and REI Outlet: Awesome service

Mon, 3 Apr 2006 21:13:49 GMT

rating: 5/5 by: Epinions Author B5552 - Ordered two leatherman for my boys. REI called the next morning to confirm the order. No request to purchase anything else, no pressure. Order was delivered in three days...

REI.com and REI Outlet: A fantastic store for hard to find gear I can't get locally

Wed, 22 Feb 2006 23:15:42 GMT

rating: 5/5 by: Epinions Author indydiver - I have been a member sense 1967. I have always came back to shop for my hard to find camping gear. The have the best customer support around. My membership has been good for life as stated...

REI.com and REI Outlet: Description of item on site was not accurate. Vendor fails to take responsibility for this.

Sat, 29 Oct 2005 22:21:57 GMT

rating: 3/5 by: Epinions Author nc_penguin - I have been trying to track down a particular bag in particular size for ages on the internet at a good price. I was thrilled to find that REI's Outlet sold the very bag in a color I thought was OK but at a much lower price the MSRP. The color of the...

REI.com and REI Outlet: Good selection excellent return policy and quality. Ads need weights to be included.

Fri, 9 Sep 2005 14:12:46 GMT

rating: 5/5 by: Epinions Author jimjuliem - My "shopping experience" has been good at REI. The return policy is very good and so is selection and quality. Cost is another issue and I believe if you shop you can get equal quality else were for less. REI is a co-op so there is a dividend, but I...

REI.com and REI Outlet: One of my favorite stores to shop at.

Fri, 8 Jul 2005 13:45:48 GMT

rating: 5/5 by: Epinions Author kenr74 - You gotta love REI. I've place numerous order with them and have never had a problem. They are a bit spendy but the quality of their items and service is worth it. Online or in the store they are always very...

REI.com and REI Outlet: Reliable company and friendly customer service

Sat, 12 Feb 2005 00:22:53 GMT

rating: 5/5 by: Epinions Author billywinks - I've been a member for a couple of years, and have usually found the customer service on-line and at the stores to be excellent. On-line, the delivery speed is also good, although it will take two days for the order to be processed. Once shipped, I got...

REI.com and REI Outlet: REI online - same as the store - minus the climbing wall

Sun, 9 Jan 2005 00:47:17 GMT

rating: 4/5 by: Epinions Author 2buzy - I like the quality of the REI merchandise as well as the membership rebates. I have placed multiple orders, without a single problem. MEMBERSHIP REI is open to everyone but they do offer a membership for a one time fee...

REI.com and REI Outlet: Very pleasant and easy to use.

Tue, 21 Dec 2004 18:47:06 GMT

rating: 5/5 by: Epinions Author brentwoodonlin - Had a very hard to find item. Shipped on time and sure made a nice Christmas gift for my daughter. I will use again for...

REI.com and REI Outlet: REI -- Excellent Selection of Gear/Clothing. Super Staff

Fri, 19 Nov 2004 17:50:48 GMT

rating: 5/5 by: Epinions Author wsc82 - [Review's note: When I initially wrote this review, I made the incorrect assumption that it was supposed to cover REI's entire operation, not just their internet online sales. My bad. However, a review on both the brick and mortar (B&M) stores and...

REI.com and REI Outlet: Best online store for quality outdoor and travel gear. Annual patronage rebate!

Tue, 10 Aug 2004 19:35:23 GMT

rating: 5/5 by: Epinions Author jsquarejj - If you're looking for serious outdoor equipment and clothing, REI, Recreational Equipment, Inc., is one of the retailing world's great treasures. I "joined up" more than 30 years ago when loyal members still called it "The Co-op." And it was originally...

REI.com and REI Outlet: Excellent merchandise, staff and service!

Thu, 25 Mar 2004 22:22:49 GMT

rating: 5/5 by: Epinions Author sierras49 - Shopping for a backpack I had lots of help from store personnel that were more interested in my needs than in selling a product. When I mentioned that I had a REI backpack for 2 years that was a style I didn't like they told me to bring it back. I was...

REI.com and REI Outlet: Find Any Kind Of Outdoor Gear That You Need at REI

Tue, 2 Dec 2003 11:21:58 GMT

rating: 5/5 by: Epinions Author jps246 - REI, or Recreational Equipment, Inc., is one of the most well known stores in the outdoor recreational world. Based in Washington on the west coast, REI has both brick and mortar stores throughout the country and an online presence at REI.com...

REI.com and REI Outlet: A store that pays YOU to shop for all of your outdoor gear!

Mon, 7 Apr 2003 18:25:19 GMT

rating: 5/5 by: Epinions Author wvabackpacker - REI—A store that pays YOU to shop for all of your outdoor gear!

-I should be doing homework but for some reason I just can't resist writing reviews for Epinions. Allow me to note that this is my first review of an online store...

REI.com and REI Outlet: A Wonderful Holiday Shopping Experience With REI.com!

Sun, 29 Dec 2002 19:40:47 GMT

rating: 5/5 by: Epinions Author KMINER - I have known about the REI company for about as long as I can remember - my father, once an avid hiker and backpacker, received their catalog and would pour over it all the time. I knew that he trusted the company and had ordered from them many times...