© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Barnes___Noble_com Recent reviews written about Barnes & Noble.com en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-Barnes___Noble_com http://img.epinions.com/images/opti/a0/cc/websWeb_ServicesAllMerchantsBarnes___Noble_com1-resized80.gif http://www.epinions.com/content_460013407876?linkin_id=8003929 rating: 2/5 by: Epinions Author m_ahmadyahoo - I ordered college essay book on line which was easy to order and paid for expedited shipping overseas which was double the cost of book. Range for delivery time was 4-14 days which really sucks but book never arrived. I have to call 3 times to customer... http://www.epinions.com/content/submit.html/comment_~460013407876 Thu, 5 Feb 2009 02:18:19 GMT http://www.epinions.com/content_460013407876?linkin_id=8003929 http://www.epinions.com/content_455748521604?linkin_id=8003929 rating: 1/5 by: Epinions Author buddymugsy - Very disappointing service from Barnes & Noble.com.  Order took 4 extra days to ship then told at time of order and shipping was twice as long as promised.  When I emailed to let them know, they responded with an email telling how to track... http://www.epinions.com/content/submit.html/comment_~455748521604 Fri, 26 Dec 2008 19:32:02 GMT http://www.epinions.com/content_455748521604?linkin_id=8003929 http://www.epinions.com/content_455038176900?linkin_id=8003929 rating: 1/5 by: Epinions Author mcomer - They promised delivery by Christmas during the order, then one of the books went out of stock.  The "system" would only allow them to cancel half the order, which was a gift for a friend.  Now I'm going to look pretty cheap.  No wonder... http://www.epinions.com/content/submit.html/comment_~455038176900 Tue, 16 Dec 2008 22:59:13 GMT http://www.epinions.com/content_455038176900?linkin_id=8003929 http://www.epinions.com/content_454842683012?linkin_id=8003929 rating: 2/5 by: Epinions Author calstop - I have been a regular with B&N for more than 10 years. My primary reasons to shop with them was fast free shipping and decent Customer Service. Unlike their competitors (e.g., Amazon), their free shipping was faster (B&N usually used UPS 3-day... http://www.epinions.com/content/submit.html/comment_~454842683012 Mon, 15 Dec 2008 00:35:15 GMT http://www.epinions.com/content_454842683012?linkin_id=8003929 http://www.epinions.com/content_453555162756?linkin_id=8003929 rating: 1/5 by: Epinions Author maleticm - I was very disappointed in B&N. I ordered a Wii Nintendo console on 11/21/08. I received an e-mail confirming my order and then went on vacation. When I got back 10 days later, I found an e-mail from the B&N Audit department stating that my order... http://www.epinions.com/content/submit.html/comment_~453555162756 Wed, 3 Dec 2008 00:02:02 GMT http://www.epinions.com/content_453555162756?linkin_id=8003929 http://www.epinions.com/content_452781772420?linkin_id=8003929 rating: 1/5 by: Epinions Author mitercut - They threatened to cancel my order within 72 hours if I did not confirm my address, even though I used a confirmed Paypal account. I had to respond during normal business hours, you know, while I was working. Then they had me on the phone tree for more... http://www.epinions.com/content/submit.html/comment_~452781772420 Wed, 26 Nov 2008 11:11:47 GMT http://www.epinions.com/content_452781772420?linkin_id=8003929 http://www.epinions.com/content_435688672900?linkin_id=8003929 rating: 0/5 by: Epinions Author johnscherer - When I can't get to a Barnes & Noble store in person, I shop them online. Easy, quick and first class on-line service. Simply put, Barnes & Noble understands the needs of the online customer. 5 stars all the way! John W... http://www.epinions.com/content/submit.html/comment_~435688672900 Tue, 1 Jul 2008 18:57:02 GMT http://www.epinions.com/content_435688672900?linkin_id=8003929 http://www.epinions.com/content_433027452548?linkin_id=8003929 rating: 1/5 by: Epinions Author mdfpaf - I had a terrible experience with Barnes and Noble.com. The customer service person I spoke to when I had an issue with my order was rude and terribly unhelpful. Never again will I order from this... http://www.epinions.com/content/submit.html/comment_~433027452548 Sun, 8 Jun 2008 14:55:09 GMT http://www.epinions.com/content_433027452548?linkin_id=8003929 http://www.epinions.com/content_431665483396?linkin_id=8003929 rating: 5/5 by: Epinions Author pablothegreat - I received a gift certificate for barnes&noble.com a while back from a friend probably to buy myself some reading material. What did I spend it on? Not me. My daughter had been checking out and loving the Magic Treehouse series of books from the library... http://www.epinions.com/content/submit.html/comment_~431665483396 Tue, 27 May 2008 20:09:53 GMT http://www.epinions.com/content_431665483396?linkin_id=8003929 http://www.epinions.com/content_424877592196?linkin_id=8003929 rating: 1/5 by: Epinions Author academic12 - After many years of patronizing Barnes and noble.com, I have had an unfortunate experience and feel I must warn others. I've ordered many textbooks and been satisfied overall with their service. However, I recently placed an order and used a coupon... http://www.epinions.com/content/submit.html/comment_~424877592196 Fri, 4 Apr 2008 17:30:29 GMT http://www.epinions.com/content_424877592196?linkin_id=8003929 http://www.epinions.com/content_423623429764?linkin_id=8003929 rating: 1/5 by: Epinions Author macika - I received a gift card for Barnes and Noble and used it to purchase a book that I had always wanted. The book, which is very heavy was sent in a larger box with no protective packaging. There was no possibility that this book could have arrived without... http://www.epinions.com/content/submit.html/comment_~423623429764 Wed, 26 Mar 2008 15:21:15 GMT http://www.epinions.com/content_423623429764?linkin_id=8003929 http://www.epinions.com/content_422330470020?linkin_id=8003929 rating: 1/5 by: Epinions Author jenh3825 - They are terrible! I ordered a $13 book, not only did they deliver it to the wrong place, but they told me I was going to have to wait 3-5 days for an investigation and then they'll contact me to notify me of their findings. Too bad I ordered the book 2... http://www.epinions.com/content/submit.html/comment_~422330470020 Sun, 16 Mar 2008 15:51:05 GMT http://www.epinions.com/content_422330470020?linkin_id=8003929 http://www.epinions.com/content_416103566980?linkin_id=8003929 rating: 1/5 by: Epinions Author gooch177 - This is the absolute worse web site I have ever experienced! I bought a text book, It took 9 days to process the order. They sent and email saying it was shipped but USPS picked it up 3 days later and I still have to wait 5-8 business days. Tracking is... http://www.epinions.com/content/submit.html/comment_~416103566980 Tue, 29 Jan 2008 12:47:07 GMT http://www.epinions.com/content_416103566980?linkin_id=8003929 http://www.epinions.com/content_414136766084?linkin_id=8003929 rating: 2/5 by: Epinions Author epinions5959 - Went to bookstore, and bought instore books in November. Out of stock items were ordered at the store. Told I had to pay for them in advance because they were considered special order. Did that. They sent email stating that items were shipped out, about... http://www.epinions.com/content/submit.html/comment_~414136766084 Fri, 11 Jan 2008 01:46:44 GMT http://www.epinions.com/content_414136766084?linkin_id=8003929 http://www.epinions.com/content_413685419652?linkin_id=8003929 rating: 5/5 by: Epinions Author cmaw63 - Television is okay. I like to get together with my friends. I love spending time with my husband. What I need every day is to spend quiet time with a book. I have had this need since I was a small child and relied on my parents to take me... http://www.epinions.com/content/submit.html/comment_~413685419652 Mon, 7 Jan 2008 17:07:16 GMT http://www.epinions.com/content_413685419652?linkin_id=8003929 http://www.epinions.com/content_413568568964?linkin_id=8003929 rating: 1/5 by: Epinions Author fisherfour - This review is of the B&N return policy. I received a book as a gift that was a duplicate of one in my library. When I returned it, they would only issue a store credit in spite of the fact that it was paid for with cash and I had the gift receipt. I... http://www.epinions.com/content/submit.html/comment_~413568568964 Sun, 6 Jan 2008 20:24:29 GMT http://www.epinions.com/content_413568568964?linkin_id=8003929 http://www.epinions.com/content_412865826436?linkin_id=8003929 rating: 1/5 by: Epinions Author jwed01 - I order 100% of Christmas Gifts online and have now for several years. Not once in all those orders or all that time, whether it was Amazon or a small Mom&Pop online business, have I experienced such poor customer service. My order with BN was placed... http://www.epinions.com/content/submit.html/comment_~412865826436 Tue, 1 Jan 2008 16:52:58 GMT http://www.epinions.com/content_412865826436?linkin_id=8003929 http://www.epinions.com/content_412427456132?linkin_id=8003929 rating: 1/5 by: Epinions Author bardstownky - AVOID BARNES & NOBLE. They should be reported for giving false information. When I ordered a calendar and book on Dec 18th, the website stated that it would ship out within 24 hours, in time for Christmas delivery. After I ordered, they told me that... http://www.epinions.com/content/submit.html/comment_~412427456132 Sat, 29 Dec 2007 01:55:09 GMT http://www.epinions.com/content_412427456132?linkin_id=8003929 http://www.epinions.com/content_412086341252?linkin_id=8003929 rating: 1/5 by: Epinions Author christobalito - Did not meet their guaranteed delivery policy, which was pushed very hard both on their website and through e-mails, despite repeated assurances that the items would be delivered on time. The very worst on-line experience I have had with Christmas... http://www.epinions.com/content/submit.html/comment_~412086341252 Wed, 26 Dec 2007 14:26:20 GMT http://www.epinions.com/content_412086341252?linkin_id=8003929 http://www.epinions.com/content_411619593860?linkin_id=8003929 rating: 2/5 by: Epinions Author suttonian - Believing in their "free and fast delivery" come-on, I ordered 9 items on the Barnes & Noble website on December 11th. All items were noted to be in stock. I received an email from them saying the items would arrive within 3 business days. One item... http://www.epinions.com/content/submit.html/comment_~411619593860 Fri, 21 Dec 2007 21:36:10 GMT http://www.epinions.com/content_411619593860?linkin_id=8003929 http://www.epinions.com/content_411006766724?linkin_id=8003929 rating: 2/5 by: Epinions Author three_ster - Barnes & Noble had the book that I was looking for online, and were offering it at a reasonable price. Additionally, they were offering free shipping on book purchases, so I thought that I could save a few dollars rather than going with some other sites... http://www.epinions.com/content/submit.html/comment_~411006766724 Sun, 16 Dec 2007 21:58:32 GMT http://www.epinions.com/content_411006766724?linkin_id=8003929 http://www.epinions.com/content_410264309380?linkin_id=8003929 rating: 4/5 by: Epinions Author knotheadusc - I am currently living overseas, which sometimes means that if I want to buy American goods, I have to shop online to get things I want. Since I'm in Germany, I especially find myself attracted to online booksellers for books in English. When I lived... http://www.epinions.com/content/submit.html/comment_~410264309380 Mon, 10 Dec 2007 08:15:03 GMT http://www.epinions.com/content_410264309380?linkin_id=8003929 http://www.epinions.com/content_406365638276?linkin_id=8003929 rating: 1/5 by: Epinions Author sejal143 - Barnes and Noble is by far the worst company ever. I had ordered a texbook online for it to be internationally shipped and i paid a load of money for it to be priority since i needed it in 4 days, they didn't ship it out until the next week. they are... http://www.epinions.com/content/submit.html/comment_~406365638276 Thu, 25 Oct 2007 07:04:06 GMT http://www.epinions.com/content_406365638276?linkin_id=8003929 http://www.epinions.com/content_405714865796?linkin_id=8003929 rating: 1/5 by: Epinions Author graceee - Barnes and Nobles has the worst and most ridiculous return policy on this side of the planet. I ordered a box set (of CDs) for my Dad's birthday before I realized that the set was not the singer's greatest hits, but a collection of the covers. Yes,... http://www.epinions.com/content/submit.html/comment_~405714865796 Tue, 16 Oct 2007 14:33:22 GMT http://www.epinions.com/content_405714865796?linkin_id=8003929 http://www.epinions.com/content_404023643780?linkin_id=8003929 rating: 1/5 by: Epinions Author bjpartr - My experience has been absolutely awful. After using Amazon for years, I ordered 2 copies of a 2 volume textbook from BN.com because my wife had a membership to the brick and mortar store and, with the membership, it was cheaper. So, everyone do the... http://www.epinions.com/content/submit.html/comment_~404023643780 Mon, 24 Sep 2007 18:33:08 GMT http://www.epinions.com/content_404023643780?linkin_id=8003929