© 1999-2008 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/webs-Web_Services-All-Merchants-Barnes___Noble_com Recent reviews written about Barnes & Noble.com en-us 80 80 http://www.epinions.com/webs-Web_Services-All-Merchants-Barnes___Noble_com http://img.epinions.com/images/opti/a0/cc/websWeb_ServicesAllMerchantsBarnes___Noble_com1-resized80.gif http://www.epinions.com/content_424877592196?linkin_id=8003929 rating: 1/5 by: Epinions Author academic12 - After many years of patronizing Barnes and noble.com, I have had an unfortunate experience and feel I must warn others. I've ordered many textbooks and been satisfied overall with their service. However, I recently placed an order and used a coupon... http://www.epinions.com/content/submit.html/comment_~424877592196 Fri, 4 Apr 2008 17:30:29 GMT http://www.epinions.com/content_424877592196?linkin_id=8003929 http://www.epinions.com/content_423623429764?linkin_id=8003929 rating: 1/5 by: Epinions Author macika - I received a gift card for Barnes and Noble and used it to purchase a book that I had always wanted. The book, which is very heavy was sent in a larger box with no protective packaging. There was no possibility that this book could have arrived without... http://www.epinions.com/content/submit.html/comment_~423623429764 Wed, 26 Mar 2008 15:21:15 GMT http://www.epinions.com/content_423623429764?linkin_id=8003929 http://www.epinions.com/content_422330470020?linkin_id=8003929 rating: 1/5 by: Epinions Author jenh3825 - They are terrible! I ordered a $13 book, not only did they deliver it to the wrong place, but they told me I was going to have to wait 3-5 days for an investigation and then they'll contact me to notify me of their findings. Too bad I ordered the book 2... http://www.epinions.com/content/submit.html/comment_~422330470020 Sun, 16 Mar 2008 15:51:05 GMT http://www.epinions.com/content_422330470020?linkin_id=8003929 http://www.epinions.com/content_416103566980?linkin_id=8003929 rating: 1/5 by: Epinions Author gooch177 - This is the absolute worse web site I have ever experienced! I bought a text book, It took 9 days to process the order. They sent and email saying it was shipped but USPS picked it up 3 days later and I still have to wait 5-8 business days. Tracking is... http://www.epinions.com/content/submit.html/comment_~416103566980 Tue, 29 Jan 2008 12:47:07 GMT http://www.epinions.com/content_416103566980?linkin_id=8003929 http://www.epinions.com/content_414136766084?linkin_id=8003929 rating: 2/5 by: Epinions Author epinions5959 - Went to bookstore, and bought instore books in November. Out of stock items were ordered at the store. Told I had to pay for them in advance because they were considered special order. Did that. They sent email stating that items were shipped out, about... http://www.epinions.com/content/submit.html/comment_~414136766084 Fri, 11 Jan 2008 01:46:44 GMT http://www.epinions.com/content_414136766084?linkin_id=8003929 http://www.epinions.com/content_413685419652?linkin_id=8003929 rating: 5/5 by: Epinions Author cmaw63 - Television is okay. I like to get together with my friends. I love spending time with my husband. What I need every day is to spend quiet time with a book. I have had this need since I was a small child and relied on my parents to take me... http://www.epinions.com/content/submit.html/comment_~413685419652 Mon, 7 Jan 2008 17:07:16 GMT http://www.epinions.com/content_413685419652?linkin_id=8003929 http://www.epinions.com/content_413568568964?linkin_id=8003929 rating: 1/5 by: Epinions Author fisherfour - This review is of the B&N return policy. I received a book as a gift that was a duplicate of one in my library. When I returned it, they would only issue a store credit in spite of the fact that it was paid for with cash and I had the gift receipt. I... http://www.epinions.com/content/submit.html/comment_~413568568964 Sun, 6 Jan 2008 20:24:29 GMT http://www.epinions.com/content_413568568964?linkin_id=8003929 http://www.epinions.com/content_412427456132?linkin_id=8003929 rating: 1/5 by: Epinions Author bardstownky - AVOID BARNES & NOBLE. They should be reported for giving false information. When I ordered a calendar and book on Dec 18th, the website stated that it would ship out within 24 hours, in time for Christmas delivery. After I ordered, they told me that... http://www.epinions.com/content/submit.html/comment_~412427456132 Sat, 29 Dec 2007 01:55:09 GMT http://www.epinions.com/content_412427456132?linkin_id=8003929 http://www.epinions.com/content_412086341252?linkin_id=8003929 rating: 1/5 by: Epinions Author christobalito - Did not meet their guaranteed delivery policy, which was pushed very hard both on their website and through e-mails, despite repeated assurances that the items would be delivered on time. The very worst on-line experience I have had with Christmas... http://www.epinions.com/content/submit.html/comment_~412086341252 Wed, 26 Dec 2007 14:26:20 GMT http://www.epinions.com/content_412086341252?linkin_id=8003929 http://www.epinions.com/content_411619593860?linkin_id=8003929 rating: 2/5 by: Epinions Author suttonian - Believing in their "free and fast delivery" come-on, I ordered 9 items on the Barnes & Noble website on December 11th. All items were noted to be in stock. I received an email from them saying the items would arrive within 3 business days. One item... http://www.epinions.com/content/submit.html/comment_~411619593860 Fri, 21 Dec 2007 21:36:10 GMT http://www.epinions.com/content_411619593860?linkin_id=8003929 http://www.epinions.com/content_411006766724?linkin_id=8003929 rating: 2/5 by: Epinions Author three_ster - Barnes & Noble had the book that I was looking for online, and were offering it at a reasonable price. Additionally, they were offering free shipping on book purchases, so I thought that I could save a few dollars rather than going with some other sites... http://www.epinions.com/content/submit.html/comment_~411006766724 Sun, 16 Dec 2007 21:58:32 GMT http://www.epinions.com/content_411006766724?linkin_id=8003929 http://www.epinions.com/content_410264309380?linkin_id=8003929 rating: 4/5 by: Epinions Author knotheadusc - I am currently living overseas, which sometimes means that if I want to buy American goods, I have to shop online to get things I want. Since I'm in Germany, I especially find myself attracted to online booksellers for books in English. When I lived... http://www.epinions.com/content/submit.html/comment_~410264309380 Mon, 10 Dec 2007 08:15:03 GMT http://www.epinions.com/content_410264309380?linkin_id=8003929 http://www.epinions.com/content_406365638276?linkin_id=8003929 rating: 1/5 by: Epinions Author sejal143 - Barnes and Noble is by far the worst company ever. I had ordered a texbook online for it to be internationally shipped and i paid a load of money for it to be priority since i needed it in 4 days, they didn't ship it out until the next week. they are... http://www.epinions.com/content/submit.html/comment_~406365638276 Thu, 25 Oct 2007 07:04:06 GMT http://www.epinions.com/content_406365638276?linkin_id=8003929 http://www.epinions.com/content_405714865796?linkin_id=8003929 rating: 1/5 by: Epinions Author graceee - Barnes and Nobles has the worst and most ridiculous return policy on this side of the planet. I ordered a box set (of CDs) for my Dad's birthday before I realized that the set was not the singer's greatest hits, but a collection of the covers. Yes,... http://www.epinions.com/content/submit.html/comment_~405714865796 Tue, 16 Oct 2007 14:33:22 GMT http://www.epinions.com/content_405714865796?linkin_id=8003929 http://www.epinions.com/content_404023643780?linkin_id=8003929 rating: 1/5 by: Epinions Author bjpartr - My experience has been absolutely awful. After using Amazon for years, I ordered 2 copies of a 2 volume textbook from BN.com because my wife had a membership to the brick and mortar store and, with the membership, it was cheaper. So, everyone do the... http://www.epinions.com/content/submit.html/comment_~404023643780 Mon, 24 Sep 2007 18:33:08 GMT http://www.epinions.com/content_404023643780?linkin_id=8003929 http://www.epinions.com/content_402227564164?linkin_id=8003929 rating: 2/5 by: Epinions Author marsfire16 - I have ordered from Barnes and Noble numerous times and have enjoyed being a customer and member. They're a great company...when your order is problem free. When you do have a problem though, their customer service is terrible. My textbook order was lost... http://www.epinions.com/content/submit.html/comment_~402227564164 Tue, 4 Sep 2007 20:41:28 GMT http://www.epinions.com/content_402227564164?linkin_id=8003929 http://www.epinions.com/content_401796730500?linkin_id=8003929 rating: 1/5 by: Epinions Author donbcivil - We started a B & N membership a few months ago; about a month ago, the phone lookup on the membership just stopped working. Called tonight and the phone number in their database was incorrect...suddenly, after several months of being right. They... http://www.epinions.com/content/submit.html/comment_~401796730500 Mon, 27 Aug 2007 21:59:07 GMT http://www.epinions.com/content_401796730500?linkin_id=8003929 http://www.epinions.com/content_401346891396?linkin_id=8003929 rating: 2/5 by: Epinions Author prct7777 - I have been a Barnes & Noble.com shopper for a long time and a very big supporter of their customer service...it has always been exemplary...until now. I placed an order and included some pre-order books. When I received my confirmation it showed a... http://www.epinions.com/content/submit.html/comment_~401346891396 Wed, 22 Aug 2007 11:20:27 GMT http://www.epinions.com/content_401346891396?linkin_id=8003929 http://www.epinions.com/content_401152773764?linkin_id=8003929 rating: 1/5 by: Epinions Author cadburybar - This company has the most horrible customer service I have experience in a while. The supervisor that I spoke with was rude and completely non-apologetic that the book set I had ordered on 8/15 had not shipped by 8/20 (although the order status showed... http://www.epinions.com/content/submit.html/comment_~401152773764 Mon, 20 Aug 2007 10:51:37 GMT http://www.epinions.com/content_401152773764?linkin_id=8003929 http://www.epinions.com/content_399959101060?linkin_id=8003929 rating: 5/5 by: Epinions Author pzzldmom - I love this store...how can one not? Every book you could want is there...and if it isn't they can get it. I have found books there that my kids needed for school and had to order. I am in networking and have needed certain books for networking that were... http://www.epinions.com/content/submit.html/comment_~399959101060 Sat, 4 Aug 2007 22:45:43 GMT http://www.epinions.com/content_399959101060?linkin_id=8003929 http://www.epinions.com/content_356848602756?linkin_id=8003929 rating: 1/5 by: Epinions Author feralone - Sent the WRONG book not once but TWICE! I was told the second time that I could return the book to the B&N store near my house. What a joke! The customer service Reps were RUDE, totally disinterested in my situation and seemed particularly irritated that... http://www.epinions.com/content/submit.html/comment_~356848602756 Thu, 3 May 2007 14:55:39 GMT http://www.epinions.com/content_356848602756?linkin_id=8003929 http://www.epinions.com/content_348146208388?linkin_id=8003929 rating: 4/5 by: Epinions Author alexdg1 - Because I've been a voracious reader for as long as I can remember - according to family lore, I've been reading since I was two years old - it's only natural that I would love books and bookstores. I've visited quite a few in my lifetime, ranging from... http://www.epinions.com/content/submit.html/comment_~348146208388 Sat, 14 Apr 2007 14:27:36 GMT http://www.epinions.com/content_348146208388?linkin_id=8003929 http://www.epinions.com/content_341114588804?linkin_id=8003929 rating: 1/5 by: Epinions Author beebop4933 - The Barnes & Noble.com website is TERRIBLE! I was unable to log in while trying to purchase an item today. (Why require shoppers to log in to make a purchase anyway? I don't have to log in when I walk into their store!) These jabronies wanted me... http://www.epinions.com/content/submit.html/comment_~341114588804 Tue, 3 Apr 2007 16:01:15 GMT http://www.epinions.com/content_341114588804?linkin_id=8003929 http://www.epinions.com/content_340139150980?linkin_id=8003929 rating: 5/5 by: Epinions Author pachickie - I have often said that if I could keep myself OUT of book stores, I could literally go around the world! HA! Barnes and Noble is fabulous. I think in all the years I have gone to the store, I’ve only once not found the book I went for and they ordered... http://www.epinions.com/content/submit.html/comment_~340139150980 Wed, 28 Mar 2007 17:34:11 GMT http://www.epinions.com/content_340139150980?linkin_id=8003929 http://www.epinions.com/content_339341512324?linkin_id=8003929 rating: 5/5 by: Epinions Author lizzamay - If you're a student like me, odds are you're spending obscene, insane (ha, obscane!) amounts on textbooks. I'm in a professional degree program (grad school), so you can imagine what my textbook bills are like! Luckily, I figured out early that there... http://www.epinions.com/content/submit.html/comment_~339341512324 Tue, 27 Mar 2007 04:04:17 GMT http://www.epinions.com/content_339341512324?linkin_id=8003929