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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/West_Elm_Online_Store Recent reviews written about West Elm Online Store en-us 80 80 http://www.epinions.com/West_Elm_Online_Store http://img.epinions.com/images/opti/ab/c5/West_Elm_Online_Store-resized80.jpg http://www.epinions.com/content_490240904836?linkin_id=8003929 rating: 1/5 by: Epinions Author kelmay0100 - This Saturday my husband and I drove to your store in Oak Brook to pick up an item and was told we could order it in the store via your on-line service.  The associate who processed the order did not inform us of the 15% shipping charge until... http://www.epinions.com/content/submit.html/comment_~490240904836 Sun, 1 Nov 2009 17:11:10 GMT http://www.epinions.com/content_490240904836?linkin_id=8003929 http://www.epinions.com/content_485730979460?linkin_id=8003929 rating: 5/5 by: Epinions Author jenolan - I found the site very easy to use.  Although buying furniture online makes me nervous, having the dimensions, colors, etc. makes me more comfortable.  I love my platform bad and end tables.  I found the prices to be reasonable.  I... http://www.epinions.com/content/submit.html/comment_~485730979460 Wed, 23 Sep 2009 21:46:02 GMT http://www.epinions.com/content_485730979460?linkin_id=8003929 http://www.epinions.com/content_483975204484?linkin_id=8003929 rating: 2/5 by: Epinions Author cohcoh - I loved my experience with sales associates in the store but the company itself is disorganized. No one over the phone told me about "design dollars" I could have earned off my $3000 purchase until I walked in the store but the people in the store... http://www.epinions.com/content/submit.html/comment_~483975204484 Sun, 6 Sep 2009 11:52:15 GMT http://www.epinions.com/content_483975204484?linkin_id=8003929 http://www.epinions.com/content_464968126084?linkin_id=8003929 rating: 1/5 by: Epinions Author monkeys5 - I tried to buy a bed frame online at westelm.com and I should have known from that trying experience that it was going to get worse.  As I was trying to finalize my order, the screen froze and I got a message that I would need to call customer... http://www.epinions.com/content/submit.html/comment_~464968126084 Thu, 26 Mar 2009 15:53:30 GMT http://www.epinions.com/content_464968126084?linkin_id=8003929 http://www.epinions.com/content_458610544260?linkin_id=8003929 rating: 2/5 by: Epinions Author loopyinny - I own the scoop back bar stools in white and I am VERY dissappointed by the fact that the simple act of getting on and off the chair has caused scratches.  I wear jeans and the scratches are from the divits in pants or buttons on the back... http://www.epinions.com/content/submit.html/comment_~458610544260 Thu, 22 Jan 2009 12:18:21 GMT http://www.epinions.com/content_458610544260?linkin_id=8003929 http://www.epinions.com/content_453386735236?linkin_id=8003929 rating: 1/5 by: Epinions Author phillygurl - I ordered 4 curtain panels and when I received my order, it was incorrect.  They sent me pillow shams.  I called West Elm and the customer service rep ASSURED me they would be out to pick up the incorrect order and will send me out the curtains... http://www.epinions.com/content/submit.html/comment_~453386735236 Mon, 1 Dec 2008 18:04:23 GMT http://www.epinions.com/content_453386735236?linkin_id=8003929 http://www.epinions.com/content_435809914500?linkin_id=8003929 rating: 1/5 by: Epinions Author kellynsue - This company is the worst. I ordered window hardware which was supposed to be 28-48". It only worked for 40" and under. They did not even change their website after being told but continued to misrepresent themselves. I had purchased the chunky wall... http://www.epinions.com/content/submit.html/comment_~435809914500 Wed, 2 Jul 2008 17:27:21 GMT http://www.epinions.com/content_435809914500?linkin_id=8003929 http://www.epinions.com/content_428013162116?linkin_id=8003929 rating: 1/5 by: Epinions Author jyi00 - We bought dining chairs from West Elm last year, and within months, the legs started wobbling. We kept tightening the screws for a few more months, and then the screws started getting stripped. When we finally took it to the store for a replacement, they... http://www.epinions.com/content/submit.html/comment_~428013162116 Mon, 28 Apr 2008 14:13:47 GMT http://www.epinions.com/content_428013162116?linkin_id=8003929 http://www.epinions.com/content_424086376068?linkin_id=8003929 rating: 1/5 by: Epinions Author pallidpanacea - On February 19, 2008 I placed my first ever order at West Elm. My husband and I were in need of a new headboard and bedside tables. I also ordered a comforter and some small block shelving. The day after ordering these items I received notification that... http://www.epinions.com/content/submit.html/comment_~424086376068 Sun, 30 Mar 2008 00:11:26 GMT http://www.epinions.com/content_424086376068?linkin_id=8003929 http://www.epinions.com/content_415682170500?linkin_id=8003929 rating: 1/5 by: Epinions Author bridgeandport - West Elm is ridiculous! This is not to say that other, similar stores are not acting in the same ridiculous manner but West Elm is just the latest. I ordered sale items a few days ago and received the typical Order Confirmation. "Thank you for... http://www.epinions.com/content/submit.html/comment_~415682170500 Thu, 24 Jan 2008 01:44:27 GMT http://www.epinions.com/content_415682170500?linkin_id=8003929 http://www.epinions.com/content_409836424836?linkin_id=8003929 rating: 2/5 by: Epinions Author xxskagirlxx - The time had arrived for my husband and I to replace our dining table. Obtained three years ago from Ikea, it was full of unsightly scratches, dings, and gashes. The only problem was: I was fond of this particular table. I didn't want a different... http://www.epinions.com/content/submit.html/comment_~409836424836 Thu, 6 Dec 2007 18:31:04 GMT http://www.epinions.com/content_409836424836?linkin_id=8003929 http://www.epinions.com/content_401253240452?linkin_id=8003929 rating: 1/5 by: Epinions Author minturnmile - West Elm is great for small decorative items but should be avoided for furniture purchases. One reason is the quality of wood. If you ask what kind of wood a piece is made of, the only answer you will receive is, "an exotic asian hardwood." What does... http://www.epinions.com/content/submit.html/comment_~401253240452 Tue, 21 Aug 2007 11:37:39 GMT http://www.epinions.com/content_401253240452?linkin_id=8003929 http://www.epinions.com/content_400623767172?linkin_id=8003929 rating: 1/5 by: Epinions Author bobby1k - Terrible quality. If you want to buy disposable furniture, this is the place for you. Within a couple months of delivery our two couches ($700 each), side table ($140), cabinet/console ($400), and lamp ($120) looked as if we had them and used them hard... http://www.epinions.com/content/submit.html/comment_~400623767172 Mon, 13 Aug 2007 21:44:50 GMT http://www.epinions.com/content_400623767172?linkin_id=8003929 http://www.epinions.com/content_399971815044?linkin_id=8003929 rating: 4/5 by: Epinions Author antipode12 - I usually don't like these furniture stores that specialize in cheaper, modern, laminate kinds of furniture. IKEA is one example, but West Elm, Crate and Barrel, etc. are others. Nevertheless, we ordered a sofa from West Elm after another company got... http://www.epinions.com/content/submit.html/comment_~399971815044 Sun, 5 Aug 2007 05:34:50 GMT http://www.epinions.com/content_399971815044?linkin_id=8003929 http://www.epinions.com/content_312819682948?linkin_id=8003929 rating: 3/5 by: Epinions Author ny1974 - At first glance, West Elm looks great and reasonably priced. But then I started shopping around and realized the quality is not great and the price is only good on certain items. If you factor in all the delivery charges, the prices are terrible... http://www.epinions.com/content/submit.html/comment_~312819682948 Mon, 29 Jan 2007 17:04:33 GMT http://www.epinions.com/content_312819682948?linkin_id=8003929 http://www.epinions.com/content_274515070596?linkin_id=8003929 rating: 3/5 by: Epinions Author tp-od - Delivery was very fast, BUT due to a website glitch they sent 2 extra items and charged me for them even though I had deleted them from the shopping cart. It did not show up on the order verification, but showed up when I got the package. I tried to... http://www.epinions.com/content/submit.html/comment_~274515070596 Fri, 3 Nov 2006 21:16:43 GMT http://www.epinions.com/content_274515070596?linkin_id=8003929 http://www.epinions.com/content_252675788420?linkin_id=8003929 rating: 2/5 by: Epinions Author dragonstudio - West Elm has good looking furniture and accessories. Think Ikea but a bit more sophisticated and solid wood. Still not heirloom pieces or anything... Unfortunately, I have had TWO bad experiences with West Elm. West Elm's customer service is the... http://www.epinions.com/content/submit.html/comment_~252675788420 Tue, 5 Sep 2006 19:27:03 GMT http://www.epinions.com/content_252675788420?linkin_id=8003929 http://www.epinions.com/content_233877245572?linkin_id=8003929 rating: 5/5 by: Epinions Author bandj0606 - We purchased a "cube" cut-out cabinet in a dark stain. Extremely fast delivery, very securely packed (nothing was damaged or scratched), high quality woods, espresso wood stain is beautiful, and you can't beat the prices for the quality. Our West Elm... http://www.epinions.com/content/submit.html/comment_~233877245572 Wed, 31 May 2006 03:41:38 GMT http://www.epinions.com/content_233877245572?linkin_id=8003929 http://www.epinions.com/content_226938424964?linkin_id=8003929 rating: 5/5 by: Epinions Author gatorgirlie - Let me start off by saying that I'm an interior designer at heart -- a funky, eccentric designer. I can't stand white walls, and the vast majority of my rooms have themes (most themes don't match). I feel it gives my home a very eclectic and fun... http://www.epinions.com/content/submit.html/comment_~226938424964 Mon, 17 Apr 2006 15:26:46 GMT http://www.epinions.com/content_226938424964?linkin_id=8003929 http://www.epinions.com/content_199490834052?linkin_id=8003929 rating: 5/5 by: Epinions Author tdn818 - Moved into a new apartment and needed to furnish it. The local drug and computer stores had plates, utensils, chairs and tables but I needed to impress some chicks. I asked my sister to furnish it and she decorated my apartment through West Elm. Got... http://www.epinions.com/content/submit.html/comment_~199490834052 Sun, 9 Oct 2005 02:52:55 GMT http://www.epinions.com/content_199490834052?linkin_id=8003929 http://www.epinions.com/content_174436945540?linkin_id=8003929 rating: 2/5 by: Epinions Author venturebro - The shopping experience was fine, helpful staff, the furniture looks good and the delivery time was quick. Now what happens when you get it: the furniture assembly is not always very clear, If you're attempting to put certain items together by... http://www.epinions.com/content/submit.html/comment_~174436945540 Wed, 23 Feb 2005 12:32:52 GMT http://www.epinions.com/content_174436945540?linkin_id=8003929 http://www.epinions.com/content_159731060356?linkin_id=8003929 rating: 2/5 by: Epinions Author rsnj - The bed frames have a serious design flaw and break 100% of the time. They look nice though... Check this link for more info:... http://www.epinions.com/content/submit.html/comment_~159731060356 Thu, 28 Oct 2004 10:04:49 GMT http://www.epinions.com/content_159731060356?linkin_id=8003929 http://www.epinions.com/content_156944666244?linkin_id=8003929 rating: 4/5 by: Epinions Author justsomeguy603 - I've purchased a few things from west elm. I bought a couch, and it is terrible. My friends & I all joke about it, since it's just that bad. It's OK to lie down on as it's basically a day bed. but, it was sold as a "sofa" and it is the worst "sofa"... http://www.epinions.com/content/submit.html/comment_~156944666244 Thu, 7 Oct 2004 15:47:12 GMT http://www.epinions.com/content_156944666244?linkin_id=8003929 http://www.epinions.com/content_155530989188?linkin_id=8003929 rating: 1/5 by: Epinions Author tindc - I've only made one purchase -- a coffee table -- but if it is representative of West Elm's quality control, stay away! The piece required assembly, something I'm accustomed to from many an IKEA purchase. But while IKEA pieces usually provoke a few... http://www.epinions.com/content/submit.html/comment_~155530989188 Fri, 17 Sep 2004 18:15:50 GMT http://www.epinions.com/content_155530989188?linkin_id=8003929 http://www.epinions.com/content_155293290116?linkin_id=8003929 rating: 4/5 by: Epinions Author courtneymm6 - This is a great store. We had a few problems with the contracted shipping company and West Elm compensated us right away. The items are beautiful and affordable... http://www.epinions.com/content/submit.html/comment_~155293290116 Tue, 14 Sep 2004 21:39:20 GMT http://www.epinions.com/content_155293290116?linkin_id=8003929