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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/Washington_Mutual_Bank Recent reviews written about Washington Mutual Bank en-us 80 80 http://www.epinions.com/Washington_Mutual_Bank http://img.epinions.com/images/opti/3f/24/Washington_Mutual_Bank-resized80.gif http://www.epinions.com/content_452690153092?linkin_id=8003929 rating: 1/5 by: Epinions Author badbadservice - In my search to do online banking I've had the opportunity to open and try out a number of banks offering free checking with online bill pay.  WaMu is the absolute worst!!  These guys make BofA and Wells Fargo look like Saints and I'm not a big... http://www.epinions.com/content/submit.html/comment_~452690153092 Tue, 25 Nov 2008 15:53:14 GMT http://www.epinions.com/content_452690153092?linkin_id=8003929 http://www.epinions.com/content_259131805316?linkin_id=8003929 rating: 1/5 by: Epinions Author kellymar - Like many, I was suckered in by this bank's claims of great customer service and totally free checking. So I finally opened a checking account online. I received the checks within a week. When I didn't receive an atm card, I called and was told it... http://www.epinions.com/content/submit.html/comment_~259131805316 Thu, 31 Jul 2008 10:39:38 GMT http://www.epinions.com/content_259131805316?linkin_id=8003929 http://www.epinions.com/content_437398638212?linkin_id=8003929 rating: 1/5 by: Epinions Author lola_b - I am too upset to even write an incredibly in depth review. Let's just say they charged me an overdraft fee for a PENDING transaction that they did not even pay nor had the company (PayPal) attempted to take the funds yet. Then the condescending... http://www.epinions.com/content/submit.html/comment_~437398638212 Tue, 15 Jul 2008 18:12:39 GMT http://www.epinions.com/content_437398638212?linkin_id=8003929 http://www.epinions.com/content_426322333316?linkin_id=8003929 rating: 1/5 by: Epinions Author sagmit - I consider myself a pretty financially savy person. I live in Southern California (the "OC" to be exact) and let me tell you my story. I have lived in my house for 10 years. I have between $250k - $300k in equity, depending on the market. My wife and... http://www.epinions.com/content/submit.html/comment_~426322333316 Mon, 21 Apr 2008 14:58:05 GMT http://www.epinions.com/content_426322333316?linkin_id=8003929 http://www.epinions.com/content_414960619140?linkin_id=8003929 rating: 3/5 by: Epinions Author goyal6624 - I recently changed my address and when I got my debit card, I wanted a new PIN. The customer service told me that I must wait a minimum of 30 days since the address change to requst the PIN. Until such time, I can't use ATM card at WAMU machines. What... http://www.epinions.com/content/submit.html/comment_~414960619140 Thu, 17 Jan 2008 23:15:02 GMT http://www.epinions.com/content_414960619140?linkin_id=8003929 http://www.epinions.com/content_412265844356?linkin_id=8003929 rating: 1/5 by: Epinions Author herbst3 - Don't use this bank if you will ever need customer service (see other reviews!). The customer service calls are answered all over the world, including Manilla Phillipines. In addition, they can't speak English. I have been a customer for almost 20... http://www.epinions.com/content/submit.html/comment_~412265844356 Thu, 27 Dec 2007 20:51:26 GMT http://www.epinions.com/content_412265844356?linkin_id=8003929 http://www.epinions.com/content_400068873860?linkin_id=8003929 rating: 1/5 by: Epinions Author lvnevada - This bank is the worst one I’ve ever dealt with. They claim to be this customer friendly bank but they have their heads completely up their arses. They have free checking accounts to draw you in then require an auto deposit to your savings to make the... http://www.epinions.com/content/submit.html/comment_~400068873860 Mon, 6 Aug 2007 15:53:14 GMT http://www.epinions.com/content_400068873860?linkin_id=8003929 http://www.epinions.com/content_399789100676?linkin_id=8003929 rating: 1/5 by: Epinions Author nlightn12 - I've been a long time customer of Washington Mutual Bank and have finally closed my account because of EXTREME aggravation with their customer service. The people in the branches seem anything but happy. You have to wait in line forever because they... http://www.epinions.com/content/submit.html/comment_~399789100676 Thu, 2 Aug 2007 14:24:02 GMT http://www.epinions.com/content_399789100676?linkin_id=8003929 http://www.epinions.com/content_394785820292?linkin_id=8003929 rating: 1/5 by: Epinions Author mavericka - I was a Providian customer (Ebay Card) which then became WaMu. This now has happened to me twice with WaMu. All of a sudden and for no reason the rate increases to a random high APR of 27%. Customer service says their policy is not to explain rate... http://www.epinions.com/content/submit.html/comment_~394785820292 Sun, 22 Jul 2007 17:41:35 GMT http://www.epinions.com/content_394785820292?linkin_id=8003929 http://www.epinions.com/content_389074685572?linkin_id=8003929 rating: 5/5 by: Epinions Author mstwins1998 - Ive had my Washington Mutal checking account a little over a year now and I am really pleased with them! First off no fee for using other banks atm which is really awesome! That is some money saved with extra fees. Then one free over draft reversal per... http://www.epinions.com/content/submit.html/comment_~389074685572 Tue, 10 Jul 2007 21:47:17 GMT http://www.epinions.com/content_389074685572?linkin_id=8003929 http://www.epinions.com/content_380958838404?linkin_id=8003929 rating: 1/5 by: Epinions Author anodrolyas - I have had nothing but problems with my WaMu Home Loans since I refinanced with them in 2003. My original loan was bought by WaMu and it seemed easier and less paperwork to refi with them. Boy was I wrong! Initially they twice tried to set up the... http://www.epinions.com/content/submit.html/comment_~380958838404 Sun, 24 Jun 2007 00:33:50 GMT http://www.epinions.com/content_380958838404?linkin_id=8003929 http://www.epinions.com/content_380257406596?linkin_id=8003929 rating: 4/5 by: Epinions Author gtask8 - Been using the bank for years, Never had any problems. I use it basically for the checking account. Ive ran into overdraft fees on my own because I transferred money to the other free savings account and forgot not to use my card! O well, IT cost me $10... http://www.epinions.com/content/submit.html/comment_~380257406596 Fri, 22 Jun 2007 12:56:24 GMT http://www.epinions.com/content_380257406596?linkin_id=8003929 http://www.epinions.com/content_376660790916?linkin_id=8003929 rating: 1/5 by: Epinions Author kitla - I recently spent 2 months in Europe. Saved up for 5 years and went wandering. It was supposed to be carefree, spontaneous and relaxing. It was anything but, thanks to Washington Mutual. Washington Mutual says that you only need to call them before... http://www.epinions.com/content/submit.html/comment_~376660790916 Fri, 15 Jun 2007 14:25:06 GMT http://www.epinions.com/content_376660790916?linkin_id=8003929 http://www.epinions.com/content_363558112900?linkin_id=8003929 rating: 1/5 by: Epinions Author compaper2 - I have owned my home for 14 years. I refinanced in January 2006 and the loan was immediately purchased by Washington Mutual Home Loans. In September 2006, I broke my leg AND my fiancé ran up all my credit cards to max, stole all my money and left in the... http://www.epinions.com/content/submit.html/comment_~363558112900 Fri, 18 May 2007 09:14:30 GMT http://www.epinions.com/content_363558112900?linkin_id=8003929 http://www.epinions.com/content_332779785860?linkin_id=8003929 rating: 1/5 by: Epinions Author thortman - I can't believe that Washington Mutual will not allow it's mortgage customers make a single bill payment on line. Instead you have to set up an Auto Pay or pay a $12 fee to make single payments on the phone. I believe they are just about the only company... http://www.epinions.com/content/submit.html/comment_~332779785860 Thu, 15 Mar 2007 00:35:38 GMT http://www.epinions.com/content_332779785860?linkin_id=8003929 http://www.epinions.com/content_329883881092?linkin_id=8003929 rating: 1/5 by: Epinions Author revverne - BANK LOST 600 DOLLAR SAVINGS ACCOUNT DEPOSITS. BANK DID NOT SEND BY MAIL PIN NUMBER FOR MASTER CARD DEBIT CARD DESPITE MANY REQUEST FOR PIN NUMBER. REFUSED TO LET ME HAVE A PIN NUMBER AT BRANCH ( ROSEVILLE FINANCIAL CENTER 1121,1800 DOUGLAS BLVD,... http://www.epinions.com/content/submit.html/comment_~329883881092 Thu, 8 Mar 2007 00:58:18 GMT http://www.epinions.com/content_329883881092?linkin_id=8003929 http://www.epinions.com/content_326536695428?linkin_id=8003929 rating: 1/5 by: Epinions Author eshoptodrop - 2 days before we were to close escrow on our house in 1998, WaMu bait and switched our mortgage loan-they said they actually could not make an 80% loan as they had been promising for 6 weeks-we had to come up with 5% more down. When we said we didn't... http://www.epinions.com/content/submit.html/comment_~326536695428 Fri, 2 Mar 2007 00:49:44 GMT http://www.epinions.com/content_326536695428?linkin_id=8003929 http://www.epinions.com/content_208803040900?linkin_id=8003929 rating: 1/5 by: Epinions Author machiera - WAMU used to be a stellar local Company. Since their massive expansion under Kerry Killinger they have become a pariah to homeowners everywhere. Forced insurance, lost documents, hostile employees, refusal to take CASH payments, what more can I say? My... http://www.epinions.com/content/submit.html/comment_~208803040900 Tue, 23 Jan 2007 20:14:59 GMT http://www.epinions.com/content_208803040900?linkin_id=8003929 http://www.epinions.com/content_267243982468?linkin_id=8003929 rating: 4/5 by: Epinions Author jlc2005 - I have had extensive experience with many banks thanks to bank collectivization. I stopped changing my file folder tabs years ago and saved myself a lot of time just from not having to change the names of files which transitioned through six names in a... http://www.epinions.com/content/submit.html/comment_~267243982468 Tue, 17 Oct 2006 14:22:42 GMT http://www.epinions.com/content_267243982468?linkin_id=8003929 http://www.epinions.com/content_267177725572?linkin_id=8003929 rating: 1/5 by: Epinions Author dave44076 - Beware of the shady practices of Washington Mutual. They raised my interest rate on multiple occasions and when I inquired as to why the following reasons were given: 1st time: They said they periodically check an account holder's credit score and if... http://www.epinions.com/content/submit.html/comment_~267177725572 Tue, 17 Oct 2006 14:13:20 GMT http://www.epinions.com/content_267177725572?linkin_id=8003929 http://www.epinions.com/content_251000032900?linkin_id=8003929 rating: 1/5 by: Epinions Author ldllizzybug - 'Service' defined by incompetence and determination to not take any credit or make any apology for their errors, this seems to be the true mission statement for Washington Mutual. From the moment that I opened my account Washington Mutual has... http://www.epinions.com/content/submit.html/comment_~251000032900 Mon, 28 Aug 2006 15:11:19 GMT http://www.epinions.com/content_251000032900?linkin_id=8003929 http://www.epinions.com/content_250196823684?linkin_id=8003929 rating: 1/5 by: Epinions Author flowergals - Let me start by saying that I DID NOT choose WaMu as a mortgage provider, my mortgage was sold to them. Recently, I sold my home and paid my mortgage balance in full. I received a letter stating that the remainder of my escrow funds were going to be... http://www.epinions.com/content/submit.html/comment_~250196823684 Fri, 25 Aug 2006 13:22:27 GMT http://www.epinions.com/content_250196823684?linkin_id=8003929 http://www.epinions.com/content_247734177412?linkin_id=8003929 rating: 1/5 by: Epinions Author ttb1948 - My husband and I recently sold our home. We were supposed to close over a week ago, but the title company has yet to receive the payoff from Wash. Mutual. We have talked to about 25 people in that organization in at least 5 different states and we... http://www.epinions.com/content/submit.html/comment_~247734177412 Sat, 12 Aug 2006 19:38:59 GMT http://www.epinions.com/content_247734177412?linkin_id=8003929 http://www.epinions.com/content_247011643012?linkin_id=8003929 rating: 1/5 by: Epinions Author smileyjohn - Two months after opening "free" checking and savings accounts and three phone calls, Washington Mutual still has not sent me checks or mailers to make deposits (I am in Colorado and no where near a WM branch). The free bill pay service was the motivator... http://www.epinions.com/content/submit.html/comment_~247011643012 Tue, 8 Aug 2006 09:28:39 GMT http://www.epinions.com/content_247011643012?linkin_id=8003929 http://www.epinions.com/content_244302253700?linkin_id=8003929 rating: 1/5 by: Epinions Author ll4044 - The down time is completely unacceptable. In the last 6 to 12 months, it has averaged twice a month as performing maintenance, usually at peak times... http://www.epinions.com/content/submit.html/comment_~244302253700 Tue, 25 Jul 2006 16:28:07 GMT http://www.epinions.com/content_244302253700?linkin_id=8003929