Epinions Recent Reviews for Pottery Barn Online Store

Pottery Barn Online Store: Awful Quality at Pottery Barn and even Worse Customer Service

Tue, 15 Sep 2009 23:34:01 GMT

rating: 1/5 by: Epinions Author sfsadf - I've never dealt with worse customer service when ordering anything in the past. The item I purchased from their website was the wrong item (picture was right next to where I ordered), and it was of poor quality. Then, they tried to...

Pottery Barn Online Store: Dining Table Has Poor Finish; Rug Backing Breaking Down

Thu, 4 Jun 2009 23:18:25 GMT

rating: 3/5 by: Epinions Author hmmmmzzzz - I bought a Bordeaux dining table with the mahogany stain. It is sturdy, but the quality of the top finish is the worst I have ever seen. I don't know how so many "steps" could result in this paper-thin finish. With normal use, it...

Pottery Barn Online Store: Don't buy their Flokati Rug

Thu, 26 Feb 2009 13:26:56 GMT

rating: 3/5 by: Epinions Author martijameson - Pottery Barn is fabulous but DON'T buy their Flokati rug.... unless you enjoy seeing tufts of rug floating all throughout your house for years to come. Since it can't be vaccuumed you will have to muscle it outside and shake it. Ours is 8 x...

Pottery Barn Online Store: Great products and services

Sun, 25 Jan 2009 17:01:00 GMT

rating: 5/5 by: Epinions Author shelbsyd - I have made several purchaes from Pottery Barn online and I have had great service. All my items including tables have been perfect. I found the products are well made and durable. In store I get great custmer service, everyone is very...

Pottery Barn Online Store: Terrible customer service!

Sat, 13 Sep 2008 23:11:14 GMT

rating: 1/5 by: Epinions Author sassas1 - I ordered some bedding for my daughter several months ago. I assumed it was quality, put it away and found later that they had sent an item that was not even pictured in the catalog. I called Cust. Service and asked to speak to a supervisor. I was told...

Pottery Barn Online Store: Bad service, worst possible customer service

Wed, 29 Aug 2007 14:04:30 GMT

rating: 1/5 by: Epinions Author sandiego2007 - I love Pottery Barn furniture design, but I think I won't be ordering any for a loooong time. They're delivery service is orrible (delays, delivery canceled with no reason and without telling us the first time, delivery 2 hours later than the time frame...

Pottery Barn Online Store: Pottery Barn - Not recommended!

Fri, 20 Jul 2007 23:20:16 GMT

rating: 1/5 by: Epinions Author thumbdown - I ordered a Greenwich chaise two months ago and no one contacted me for a delivery date. The only delivery status I received when I looked it up on their website was in one vague word. "Shipped!" Today, I called customer services four times and...

Pottery Barn Online Store: Bedford Office Furniture is Junk

Mon, 11 Jun 2007 09:36:13 GMT

rating: 2/5 by: Epinions Author mrshred - Ordered the Bedford Modular Desk system for our home office - 4 filing cabinets, 2 desktops, and 1 swivel chair. The filing cabinets are poorly made and designed. The file drawers do not open fully, so that you can insert and remove hanging files...

Pottery Barn Online Store: I do not recommend them for back order items. Forever to deliver.

Sat, 9 Jun 2007 00:35:57 GMT

rating: 1/5 by: Epinions Author martin155 - Delivery speed is horrible for large furniture coast to coast. Three weeks minimum. Back order items listed as available on a certain date is not always the case as my order was two weeks later then their available date on my invoice. Summer will be...

Pottery Barn Online Store: Very Positive Experience with Ordering from PB (Furniture)

Fri, 1 Jun 2007 10:09:25 GMT

rating: 5/5 by: Epinions Author chris6089 - I purchased the Hudson Bedroom set (Bed, Mattress, Night Tables, Mirror and Extra Wide Dresser), as well as the Addin Leather Sofa (2), the Map Console, Map Coffee Table, and the Bedford Corner office desk, Bedford small office desk and matching arm...

Pottery Barn Online Store: They cannot ship tables that arrive unscratched!

Tue, 17 Apr 2007 20:29:23 GMT

rating: 2/5 by: Epinions Author cathyema - I have tried desperately to receive a table from Pottery Barn without scratches or marks on it. I am about to receive their fourth attempt. The table is oversized 60" X 60" and delivered by their so-called elite delivery service - in the suburban Boston...

Pottery Barn Online Store: HORRIBLE CUSTOMER SERVICE AND MISLEADING WEBSITE

Tue, 16 Jan 2007 20:33:03 GMT

rating: 1/5 by: Epinions Author sallyna - We recently purchased an Classic Console Double sink from PB. We sought a refund though b/c it was too big for the bathroom. PB refused to refund us for the shipping costs (approx. $220) even though the item never shipped to our home! Their website...

Pottery Barn Online Store: Great Xmas product, one small issue and immediately fixed.

Fri, 13 Oct 2006 14:44:12 GMT

rating: 5/5 by: Epinions Author gntlgrl - I ordered the Reindeer collection from the online store (somethings you can only get online) and I am very excited. I had a small problem. I ordered the items I wanted and noticed that the oval platter was on sale for $30.00 (the first day of...

Pottery Barn Online Store: Service good, furniture disappointing

Tue, 27 Jun 2006 16:12:54 GMT

rating: 3/5 by: Epinions Author shannsmom - I ordered the PB basic couch and two chairs for my living room - the one that comes with slip covers. The items looked great when I saw models of them in the store. However, when they were delivered, the slip covers did not fit well at all. Customer...

Pottery Barn Online Store: Will shop again...but maybe not for furniture.

Wed, 7 Jun 2006 17:13:39 GMT

rating: 3/5 by: Epinions Author kmgannon - I have ordered several furniture items (2 headboards, 4 nightstands and an armoire) plus numerous smaller items. I did have two glitches with the furniture items. One headboard arrived without hardware and I was told that the department which would...

Pottery Barn Online Store: Pottery Barn furniture delivery sucks.

Tue, 27 Dec 2005 21:35:15 GMT

rating: 1/5 by: Epinions Author jenlaushe - I will NEVER shop at Pottery Barn again. I have ordered Pottery Barn furniture both on-line and from the stores. Last year I ordered a set of media cabinets and finally received it after 6 months! They tried delivering once and the vendor found at the...

Pottery Barn Online Store: Pottery Barn Online is by far my favorite site to shop.

Sat, 4 Dec 2004 04:25:14 GMT

rating: 5/5 by: Epinions Author lesleyjbrooks - I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With...

Pottery Barn Online Store: Love the products but HATE the shipping costs!

Thu, 9 Sep 2004 00:53:13 GMT

rating: 4/5 by: Epinions Author xpxalot - I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures...

Pottery Barn Online Store: Excellent service and quality.

Thu, 20 Nov 2003 08:03:31 GMT

rating: 4/5 by: Epinions Author omsoft - I have in the last two years bought items from Pottery Barn Online Store. This included a dining table set, rug and media stand. The products have been of very good quality. I have asked them lots and lots of questions through their web site and always...

Pottery Barn Online Store: POTTERY BARN- THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED

Sun, 9 Feb 2003 11:34:38 GMT

rating: 1/5 by: Epinions Author threeofours - Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date...

Pottery Barn Online Store: Excellent selection, good customer service, and an easy to navigate site.

Sun, 12 Jan 2003 17:07:21 GMT

rating: 4/5 by: Epinions Author rbils - My overall Pottery Barn Online experience has been good. In fact, sometimes, the only way to purchase certain Pottery Barn items is via their online store (or catalog), and not in their physical store! Products generally ship in a timely fashion, and...

Pottery Barn Online Store: Why I Love To Shop On-Line At Pottery Barn!

Sun, 14 Jul 2002 10:51:21 GMT

rating: 5/5 by: Epinions Author sweetsue_98 - If I could pick just one place to shop on-line, it would be Pottery Barn. They have great merchandise, excellent service (something we are missing in so many of our shopping experiences), and an easy to navigate website.

Actually, I would be...