© 1999-2009 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/elec-Comm-Mobileservice-All-SunCom_Customer_Service Recent reviews written about General Reviews of SunCom Customer Service en-us 80 80 http://www.epinions.com/elec-Comm-Mobileservice-All-SunCom_Customer_Service http://img.epinions.com/images/opti/30/07/elecCommMobileserviceAllSunCom_Customer_Service1-resized80.gif http://www.epinions.com/content_279399468676?linkin_id=8003929 rating: 1/5 by: Epinions Author mikeh789 - I was interested in the un-plan from suncom, where, as long as you are in the south, everything is unlimited, I had some problems porting my #, and ended up past the 14 day cancellation period before I realized what I had done. I have had 2 customer... http://www.epinions.com/content/submit.html/comment_~279399468676 Wed, 15 Nov 2006 17:44:17 GMT http://www.epinions.com/content_279399468676?linkin_id=8003929 http://www.epinions.com/content_259836579460?linkin_id=8003929 rating: 2/5 by: Epinions Author gwenbellamy - The phones worked great for the first year. Then all of the sudden the ear piece goes not letting you hear,only if you hold the phone a certain way. Now it doesn't matter how you hold the phone there is no sound coming, out only if you put it on... http://www.epinions.com/content/submit.html/comment_~259836579460 Fri, 29 Sep 2006 10:30:23 GMT http://www.epinions.com/content_259836579460?linkin_id=8003929 http://www.epinions.com/content_235022093956?linkin_id=8003929 rating: 1/5 by: Epinions Author brezzysky - ALL I HAVE TO SAY IS: THE CUSTOMER SERVICE IS LOUSY AND MOST OF THE TIME THE CUSTOMER SERVICE AGENTS ARE QUITE DEMEANING....AND ACT AS IF U ARE ASKING FOR SOMETHING FREE. I HAVE NEVER QUITE RECEIVED THAT SORT OF CUSTOMER SERVICE FROM A WIRELESS... http://www.epinions.com/content/submit.html/comment_~235022093956 Tue, 6 Jun 2006 20:32:12 GMT http://www.epinions.com/content_235022093956?linkin_id=8003929 http://www.epinions.com/content_195001945732?linkin_id=8003929 rating: 4/5 by: Epinions Author lfburnett63 - I wrote previously to tell of SunCom's shutting off of our service with no notice, and after receiving three bills which showed a zero balance. After reviewing two revised bills which were faxed to us after the shutoff (showing a balance of $519!), I... http://www.epinions.com/content/submit.html/comment_~195001945732 Thu, 1 Sep 2005 22:44:46 GMT http://www.epinions.com/content_195001945732?linkin_id=8003929 http://www.epinions.com/content_193283985028?linkin_id=8003929 rating: 1/5 by: Epinions Author buddcoraleigh - I switched to AT&T wireless from sprint in 2002 because of the lousy service (reception and customer care) and was reasonably happy with the service received. Although not pleased with the bill all of the time and some occasional dropped calls, I was... http://www.epinions.com/content/submit.html/comment_~193283985028 Tue, 16 Aug 2005 12:38:22 GMT http://www.epinions.com/content_193283985028?linkin_id=8003929 http://www.epinions.com/content_192744689284?linkin_id=8003929 rating: 1/5 by: Epinions Author bottecchia_dt1 - First my phone stopped working but I have a 1 year warranty so I should be fine.Wrong I was told if the phone has one tiny scratch on it the warranty is void.Pathetic how can anyone use a phone for 5 months and not have one scratch on it.The phone has... http://www.epinions.com/content/submit.html/comment_~192744689284 Wed, 10 Aug 2005 23:15:54 GMT http://www.epinions.com/content_192744689284?linkin_id=8003929 http://www.epinions.com/content_191790354052?linkin_id=8003929 rating: 3/5 by: Epinions Author sydney22 - Customer no service is appalling. I've tried to disconnect my service but I cannot. Clark Howard.com told me I would have... http://www.epinions.com/content/submit.html/comment_~191790354052 Tue, 2 Aug 2005 00:20:32 GMT http://www.epinions.com/content_191790354052?linkin_id=8003929 http://www.epinions.com/content_183726476932?linkin_id=8003929 rating: 1/5 by: Epinions Author dataskatt - My AT&T plan has been taken over by SunCom, and I absolutely hate them. Customer service is horrible, both locally, and if you call the 800 number. Stay away from them! My phone is constantly dropping calls, or having no bars at all, and I mean in the... http://www.epinions.com/content/submit.html/comment_~183726476932 Thu, 19 May 2005 06:38:23 GMT http://www.epinions.com/content_183726476932?linkin_id=8003929 http://www.epinions.com/content_168700841604?linkin_id=8003929 rating: 2/5 by: Epinions Author keaonsmom - I have been a Suncom customer since September 2002. I switched to Suncom from Sprint because of how costly it was to be a Sprint customer, Suncom seemed to offer the best rate plan at the time (Unplan which included roaming minutes), and I had read that... http://www.epinions.com/content/submit.html/comment_~168700841604 Fri, 7 Jan 2005 12:51:47 GMT http://www.epinions.com/content_168700841604?linkin_id=8003929 http://www.epinions.com/content_160978800260?linkin_id=8003929 rating: 3/5 by: Epinions Author bobbyslav - A little update. I know I just wrote the review, and I am generally happy with the service. But that's given that I've signed up under previous terms and rate plan. If I were to sign up now with SunCom I wouldn't do it and do not recommend it... http://www.epinions.com/content/submit.html/comment_~160978800260 Mon, 8 Nov 2004 14:47:14 GMT http://www.epinions.com/content_160978800260?linkin_id=8003929 http://www.epinions.com/content_159580589700?linkin_id=8003929 rating: 2/5 by: Epinions Author dottie37615 - I have been a Suncom customer since 1999. I know you are thinking I am an idiot, but the only reason I have stuck with them is the Unplan. I successfully told Sprint to shove it, and have not had to pay them in years, however, Suncom has increased my... http://www.epinions.com/content/submit.html/comment_~159580589700 Tue, 26 Oct 2004 11:16:40 GMT http://www.epinions.com/content_159580589700?linkin_id=8003929 http://www.epinions.com/content_158147972740?linkin_id=8003929 rating: 1/5 by: Epinions Author lohring - If you want a cell phone that actually gets service indoors - suncom is not for you. If you want a cell phone service that actually gets service outdoors - suncom is not for you. If you want customer service people that are polite and helpful -... http://www.epinions.com/content/submit.html/comment_~158147972740 Tue, 12 Oct 2004 12:30:29 GMT http://www.epinions.com/content_158147972740?linkin_id=8003929 http://www.epinions.com/content_154638061188?linkin_id=8003929 rating: 1/5 by: Epinions Author gsweston - Having been with other major cellular carriers (Verizon, AT&T) while living in other parts of the U.S., we recently moved into the southeast U.S. and transferred our service to SunCom. For every day since that time, we have wished that we had picked any... http://www.epinions.com/content/submit.html/comment_~154638061188 Tue, 7 Sep 2004 11:29:35 GMT http://www.epinions.com/content_154638061188?linkin_id=8003929 http://www.epinions.com/content_137542471300?linkin_id=8003929 rating: 1/5 by: Epinions Author thingstowork - They have great plans, but there service and customer service stinks. They do not know product, they make claims that are untrue and you better hope you do not have a problem with your equipment or they will try to stick you with a new contract before... http://www.epinions.com/content/submit.html/comment_~137542471300 Thu, 22 Apr 2004 07:36:23 GMT http://www.epinions.com/content_137542471300?linkin_id=8003929 http://www.epinions.com/content_134716558980?linkin_id=8003929 rating: 1/5 by: Epinions Author marlene520 - BEWARE!! SunCom's employees will assure you that you can cancel your contract at any time after the initial one year contract has been fulfilled, but that is not true. They will automatically renew your contract each year and you must give them 30 days... http://www.epinions.com/content/submit.html/comment_~134716558980 Sat, 27 Mar 2004 21:58:55 GMT http://www.epinions.com/content_134716558980?linkin_id=8003929 http://www.epinions.com/content_116085001860?linkin_id=8003929 rating: 1/5 by: Epinions Author bretticus25 - I'll keep this short and to the point: My wife and I got a suncom plan 18 months ago after careful consideration, and we felt that it was the best plan for the money. After all, the salesman knocked off 10 dollars per month when we showed him a better... http://www.epinions.com/content/submit.html/comment_~116085001860 Mon, 20 Oct 2003 20:16:30 GMT http://www.epinions.com/content_116085001860?linkin_id=8003929 http://www.epinions.com/content_102538972804?linkin_id=8003929 rating: 3/5 by: Epinions Author bobnjen1 - I have been a faithful SunCom customer since they began servicing my area 5 or more years ago. I si... http://www.epinions.com/content/submit.html/comment_~102538972804 Tue, 10 Jun 2003 02:44:27 GMT http://www.epinions.com/content_102538972804?linkin_id=8003929 http://www.epinions.com/content_93265432196?linkin_id=8003929 rating: 1/5 by: Epinions Author knotheadusc - The following is based on a letter I wrote to SunCom's customer service department several months ago. It tells my story pretty well. <br><br/> <br><br/>On a recent visit to a SunCom store, I overheard an employee who appeared to be a store manager complaining... http://www.epinions.com/content/submit.html/comment_~93265432196 Wed, 19 Mar 2003 15:50:42 GMT http://www.epinions.com/content_93265432196?linkin_id=8003929 http://www.epinions.com/content_87989587588?linkin_id=8003929 rating: 4/5 by: Epinions Author ramico - My wife and I have been using Suncom for close to two years now and have been very satisfied with the customer service we have received. There have been a two specific occasions we needed their assistance, one of which was not the fault of Suncom at... http://www.epinions.com/content/submit.html/comment_~87989587588 Fri, 24 Jan 2003 18:40:58 GMT http://www.epinions.com/content_87989587588?linkin_id=8003929 http://www.epinions.com/content_76048600708?linkin_id=8003929 rating: 1/5 by: Epinions Author azzgunther - Suncom is a company that really has the potential to be good. Unfortunately, they seem to be determined to give their customers headaches and aggrivate them at a whim. I'm not sure how this business model came to be accepted, but I can assure you that... http://www.epinions.com/content/submit.html/comment_~76048600708 Wed, 18 Sep 2002 01:25:42 GMT http://www.epinions.com/content_76048600708?linkin_id=8003929 http://www.epinions.com/content_63766892164?linkin_id=8003929 rating: 1/5 by: Epinions Author neithershoe - Okay--I've been online for a while now and have seen so many unflattering reviews of SunCom service that it pains me to add my name to the growing list of those who've been "had." Yes, it's the automatic roll-over clause that got me. I actually dropped... http://www.epinions.com/content/submit.html/comment_~63766892164 Sun, 12 May 2002 23:09:45 GMT http://www.epinions.com/content_63766892164?linkin_id=8003929 http://www.epinions.com/content_61839806084?linkin_id=8003929 rating: 1/5 by: Epinions Author mrhva - I will never again use SunCom or recommend them to anyone, due to the following: <br><br/>In October, 2000, I agreed to a one year contract for cellular service with SunCom. In April, 2002, I contacted SunCom to cancel my contract, since I am unhappy with... http://www.epinions.com/content/submit.html/comment_~61839806084 Sat, 20 Apr 2002 22:08:22 GMT http://www.epinions.com/content_61839806084?linkin_id=8003929 http://www.epinions.com/content_57190157956?linkin_id=8003929 rating: 2/5 by: Epinions Author rshook - I bought my first two phones and contracts through Suncom about two and one half years ago. After the annual contract commitment was up the contract automatically went to month-to-month coverage. To cancel service only 30days notification was needed... http://www.epinions.com/content/submit.html/comment_~57190157956 Tue, 26 Feb 2002 16:21:03 GMT http://www.epinions.com/content_57190157956?linkin_id=8003929 http://www.epinions.com/content_54924447364?linkin_id=8003929 rating: 1/5 by: Epinions Author mike_metro - I signed up for the a one year service term with SunCom. What they didn't explain was that you are automatically renewed every year for the REST OF YOUR FREAKIN' LIFE!!!!!!! In order to end the contract you must give "...30 days written notification... http://www.epinions.com/content/submit.html/comment_~54924447364 Thu, 7 Feb 2002 20:55:05 GMT http://www.epinions.com/content_54924447364?linkin_id=8003929 http://www.epinions.com/content_54867627652?linkin_id=8003929 rating: 1/5 by: Epinions Author kirsten68 - I dealt with SunCom two years ago and still am aggreviated that they are allowed to sell in our area. The service is really horrible and you could be talking to someone in a store, walk to the other side of the store and be cut off. <br><br/> <br><br/>My husband... http://www.epinions.com/content/submit.html/comment_~54867627652 Sun, 3 Feb 2002 00:27:33 GMT http://www.epinions.com/content_54867627652?linkin_id=8003929