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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/elec-Comm-Mobileservice-All-Cingular_Customer_Service Recent reviews written about General Reviews of Cingular Wireless Customer Service en-us 80 80 http://www.epinions.com/elec-Comm-Mobileservice-All-Cingular_Customer_Service http://img.epinions.com/images/opti/99/2e/elecCommMobileserviceAllCingular_Customer_Service1-resized80.gif http://www.epinions.com/content_406747451012?linkin_id=8003929 rating: 1/5 by: Epinions Author jabeenz5 - I will not recomend to take this service,the customer service department is not satisfying even don't know how to solve the issues,although the service was better but the customer service departmet is worst i had this service last year they sent me lots... http://www.epinions.com/content/submit.html/comment_~406747451012 Fri, 2 Nov 2007 21:40:55 GMT http://www.epinions.com/content_406747451012?linkin_id=8003929 http://www.epinions.com/content_350040002180?linkin_id=8003929 rating: 2/5 by: Epinions Author sefpsu - SERVICE PLANS STINK. They require you to have a 2 year deal, yet when a phone breaks (through absolutely no fault of your own: no water damage, no dropping, etc) they refuse to give you a new phone if you did not purchase the warranty. AND EVEN IF YOU... http://www.epinions.com/content/submit.html/comment_~350040002180 Wed, 18 Apr 2007 17:15:46 GMT http://www.epinions.com/content_350040002180?linkin_id=8003929 http://www.epinions.com/content_328002080388?linkin_id=8003929 rating: 1/5 by: Epinions Author aweston7566 - Cingular Wireless has the worst customer service I have ever encountered. 1st problem: I waited 1 month before activating my gophone(they said I had 60 days to active) and during that time my number was reassigned to someone else. After having numerous... http://www.epinions.com/content/submit.html/comment_~328002080388 Wed, 7 Mar 2007 01:32:55 GMT http://www.epinions.com/content_328002080388?linkin_id=8003929 http://www.epinions.com/content_301177867908?linkin_id=8003929 rating: 2/5 by: Epinions Author dburke8088 - Got rolled into Cingular from the AT&T merger (Takeover) and all seemed fine until the "New" upgrade for voice mail. This "Upgrade" is another attempt from Cingular to take more money. Seems that to get the voice mail to work, they have to send an... http://www.epinions.com/content/submit.html/comment_~301177867908 Wed, 3 Jan 2007 20:48:56 GMT http://www.epinions.com/content_301177867908?linkin_id=8003929 http://www.epinions.com/content_299412852356?linkin_id=8003929 rating: 2/5 by: Epinions Author ldd1978 - Every month there is a problem with my bill. I had text messaging and internet service blocked twice, but they keep charging me for this service even though I never use it! Make sure you carefully review your bill! Also, I set up auto-payment, it was... http://www.epinions.com/content/submit.html/comment_~299412852356 Sun, 31 Dec 2006 00:33:27 GMT http://www.epinions.com/content_299412852356?linkin_id=8003929 http://www.epinions.com/content_298975727236?linkin_id=8003929 rating: 1/5 by: Epinions Author krishach - I am writing in complaint of treatment of the lowest kind I have received in my history as a paying customer. Having originally purchased a cellular phone through AT&T Wireless in 2004 and a single plan, I must say I was singularly happy with their... http://www.epinions.com/content/submit.html/comment_~298975727236 Sat, 30 Dec 2006 22:58:45 GMT http://www.epinions.com/content_298975727236?linkin_id=8003929 http://www.epinions.com/content_276173196932?linkin_id=8003929 rating: 5/5 by: Epinions Author three_ster - Recently I had the pleasure of doing business with Cingular Wireless Service during the purchase of a new cell phone and the plan to go with it. Contacting a sales representative from the company directly, I was able to get what I feel to be a pretty... http://www.epinions.com/content/submit.html/comment_~276173196932 Wed, 8 Nov 2006 00:08:37 GMT http://www.epinions.com/content_276173196932?linkin_id=8003929 http://www.epinions.com/content_267104587396?linkin_id=8003929 rating: 1/5 by: Epinions Author lsander - I have a Cingular phone on a system that they are obsoleting. They sent me a text message to call them about replacing it. I called and had a long conversation about my options, which included keeping my number and getting a new phone for $39.95 with a... http://www.epinions.com/content/submit.html/comment_~267104587396 Tue, 17 Oct 2006 09:28:10 GMT http://www.epinions.com/content_267104587396?linkin_id=8003929 http://www.epinions.com/content_264497499780?linkin_id=8003929 rating: 3/5 by: Epinions Author mollycomments - I love my Motorola razor but they seriously need to get their act together! I am so tired of Cingular and I will tell you why in the... http://www.epinions.com/content/submit.html/comment_~264497499780 Wed, 11 Oct 2006 13:17:14 GMT http://www.epinions.com/content_264497499780?linkin_id=8003929 http://www.epinions.com/content_228569091716?linkin_id=8003929 rating: 5/5 by: Epinions Author anihl8r - Well,from all the reviews I've read,it sounds like Cingular sucks.To be honest,I think everyone needs to read the fine print or service agreements that are posted on their web site.Also, reception isn't always the carriers fault,sometimes phones just... http://www.epinions.com/content/submit.html/comment_~228569091716 Mon, 1 May 2006 01:00:46 GMT http://www.epinions.com/content_228569091716?linkin_id=8003929 http://www.epinions.com/content_222201417348?linkin_id=8003929 rating: 1/5 by: Epinions Author mike6906 - When I purchased 3 phones from cingular wireless I was told that I would receive a check for the rebates that applied to the phones. Instead I received a Debit Card with a expiration date so close to the date I received the card,That it was impossible to... http://www.epinions.com/content/submit.html/comment_~222201417348 Tue, 28 Feb 2006 23:43:33 GMT http://www.epinions.com/content_222201417348?linkin_id=8003929 http://www.epinions.com/content_219918536324?linkin_id=8003929 rating: 1/5 by: Epinions Author cdrjanderson - I am a military officer who was reassigned to an area which didn't carry Cingular Service. After speaking with several customer reps who weren't quite sure of their procedures, I was finally advised to fax my relocation orders with an explanation memo... http://www.epinions.com/content/submit.html/comment_~219918536324 Tue, 7 Feb 2006 22:25:57 GMT http://www.epinions.com/content_219918536324?linkin_id=8003929 http://www.epinions.com/content_218370313860?linkin_id=8003929 rating: 1/5 by: Epinions Author jaymcgrath - Spent big bucks getting their recommended equipment only to discover that the equipment (Motorolla with the Cingular logo and Cingulars blessing) HAD KNOWN PROBLEMS ! Then, to add insult to injury, when I finally changed phones they charged me a second... http://www.epinions.com/content/submit.html/comment_~218370313860 Fri, 20 Jan 2006 16:49:36 GMT http://www.epinions.com/content_218370313860?linkin_id=8003929 http://www.epinions.com/content_216387718788?linkin_id=8003929 rating: 1/5 by: Epinions Author lonewolfgi - Long story very short, Cingular's billing department wasn't properly posting our on-time payments, and suddenly disconnected our service without warning. When I inquired they said they were sorry and they would fix the problem. That "fix" never... http://www.epinions.com/content/submit.html/comment_~216387718788 Tue, 3 Jan 2006 15:34:51 GMT http://www.epinions.com/content_216387718788?linkin_id=8003929 http://www.epinions.com/content_215603908228?linkin_id=8003929 rating: 1/5 by: Epinions Author merlin1000 - This is a Long Review ... But I hope others will read it and not have to deal with the same lack of customer-service. I was a customer of AT&T for 5 years with up to 5 cell phones (currently 2 - changed 3 to Verizon when contracts ended after the... http://www.epinions.com/content/submit.html/comment_~215603908228 Wed, 28 Dec 2005 13:43:39 GMT http://www.epinions.com/content_215603908228?linkin_id=8003929 http://www.epinions.com/content_214773304964?linkin_id=8003929 rating: 1/5 by: Epinions Author ismi55 - This is the first time I have ever written an online review about any company. I have to make sure people know what Cingular is about though. The WORST company EVER. I was AT&T customer for 5 years after the merger I had to switch to Cingular. After 5... http://www.epinions.com/content/submit.html/comment_~214773304964 Wed, 21 Dec 2005 00:08:08 GMT http://www.epinions.com/content_214773304964?linkin_id=8003929 http://www.epinions.com/content_213290290820?linkin_id=8003929 rating: 1/5 by: Epinions Author againali - My son's Motorola phone screen was damaged. Someone in the Cingular Warranty Dept. surveyed us over the phone, and surmised that the damage was under warranty. They told me they would send me another phone, but I had to remove the battery and sim card... http://www.epinions.com/content/submit.html/comment_~213290290820 Wed, 7 Dec 2005 21:12:25 GMT http://www.epinions.com/content_213290290820?linkin_id=8003929 http://www.epinions.com/content_212995444356?linkin_id=8003929 rating: 1/5 by: Epinions Author dchiang - Cingular has the worst customer service compared to Sprint and Verizon due to their customer support staff. In order to have any action taken on your account, callers must talk to the managers after discussing with the CSR for over an hour after going... http://www.epinions.com/content/submit.html/comment_~212995444356 Mon, 5 Dec 2005 14:26:50 GMT http://www.epinions.com/content_212995444356?linkin_id=8003929 http://www.epinions.com/content_212334055044?linkin_id=8003929 rating: 1/5 by: Epinions Author cargriff7 - We were Cingular Wireless customers for many years. We have always had extremely good credit rating and have paid our bills promptly. We were never prone to going over our plan's minutes. My husband and I gave our teenage son a Cingular cell phone... http://www.epinions.com/content/submit.html/comment_~212334055044 Mon, 28 Nov 2005 22:26:27 GMT http://www.epinions.com/content_212334055044?linkin_id=8003929 http://www.epinions.com/content_209656450692?linkin_id=8003929 rating: 2/5 by: Epinions Author scullycat68 - I am not one who is easily disgruntled, and in fact it takes quite a few bad experiences to push me over the edge. I was actually thrilled when Cingular bought out AT&T. I didn't have problems with AT&T, it just seemed that Cingular was really cutting... http://www.epinions.com/content/submit.html/comment_~209656450692 Fri, 28 Oct 2005 20:33:15 GMT http://www.epinions.com/content_209656450692?linkin_id=8003929 http://www.epinions.com/content_209269722756?linkin_id=8003929 rating: 1/5 by: Epinions Author bearboxer - If I am in town, I can most of the time, get connected. If I travel between towns then I lose signal (even with external antenna) about 2-3 miles out of town. When traveling around the Southwestern part of Oklahoma the maps are greatly over rated... http://www.epinions.com/content/submit.html/comment_~209269722756 Mon, 24 Oct 2005 14:45:29 GMT http://www.epinions.com/content_209269722756?linkin_id=8003929 http://www.epinions.com/content_200486915716?linkin_id=8003929 rating: 1/5 by: Epinions Author snispeaks - I travelled quite a bit for work; therefore didn't have the time to review Cingular invoices. As a solution, I had my girlfriend to submit payments for me monthly through my online banking account in order to avoid disconnection and/or other Cingular... http://www.epinions.com/content/submit.html/comment_~200486915716 Sun, 9 Oct 2005 14:15:59 GMT http://www.epinions.com/content_200486915716?linkin_id=8003929 http://www.epinions.com/content_197233708676?linkin_id=8003929 rating: 1/5 by: Epinions Author brandy681 - I am a fool for leaving Verizon wireless....Let me first start by saying I have a 2 year contact with Cingular, Thank God i'ts almost over. I have been with them a year and seven months and every month my bill is incorrect, I have to call and have them... http://www.epinions.com/content/submit.html/comment_~197233708676 Sun, 2 Oct 2005 06:02:16 GMT http://www.epinions.com/content_197233708676?linkin_id=8003929 http://www.epinions.com/content_196941811332?linkin_id=8003929 rating: 1/5 by: Epinions Author jamnbrady - There is just no other way to put it. When my phone broke (due to a faulty hinge) they promised I would receive a new one within "10 - 15" days - they wouldn't even overnight ship one to me, the way AT&T would do before they got bought out. Well, guess... http://www.epinions.com/content/submit.html/comment_~196941811332 Fri, 23 Sep 2005 19:44:50 GMT http://www.epinions.com/content_196941811332?linkin_id=8003929 http://www.epinions.com/content_196461104772?linkin_id=8003929 rating: 1/5 by: Epinions Author eddiek101 - I was originally using a Cingular GoPhone Pay-As-You-Go, because they had a $29.99 offer for the Nokia 6010 phone. After I had started using it more than I had anticipated (over $100 in 2 weeks), I had decided to switch over to a plan from them, for... http://www.epinions.com/content/submit.html/comment_~196461104772 Sat, 17 Sep 2005 06:04:15 GMT http://www.epinions.com/content_196461104772?linkin_id=8003929