© 1999-2008 Shopping.com, Inc. This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/cmsw-ISP-All-Earthlink Recent reviews written about Earthlink en-us 121 37 http://www.epinions.com/ http://img.epinions.com/images/epi_images/logos/epinions_121.gif http://www.epinions.com/content_147060461188?linkin_id=8003929 rating: 1/5 by: Epinions Author esfandb - This conclusion is after a move from one location to another. The service was promised to be setup within 5 to 7 business day. The actual down time was 18 days. The tech supports are responding from Manila, Philipines, and have no idea about the details... http://www.epinions.com/content/submit.html/comment_~147060461188 Fri, 25 Jul 2008 11:57:45 GMT http://www.epinions.com/content_147060461188?linkin_id=8003929 http://www.epinions.com/content_437056081540?linkin_id=8003929 rating: 4/5 by: Epinions Author addy589 - We've had Earthlink high speed cable internet service for four years and six months. When we got Earthlink on 11/11/04 we took the base line high speed internet access package for $44.95 a month. The speed was 3Mbps down, 512Kbps up. Speeds were not... http://www.epinions.com/content/submit.html/comment_~437056081540 Sun, 13 Jul 2008 01:12:22 GMT http://www.epinions.com/content_437056081540?linkin_id=8003929 http://www.epinions.com/content_428474601092?linkin_id=8003929 rating: 3/5 by: Epinions Author LRai - There are a gadzillion reviews on Earthlink so what the heck could I possibly say? Well it occurred to be the other day that I have been with Earthlink for 14 years and it's sort of been like a marriage good times and bad times. Okay to be honest I got... http://www.epinions.com/content/submit.html/comment_~428474601092 Thu, 1 May 2008 22:23:49 GMT http://www.epinions.com/content_428474601092?linkin_id=8003929 http://www.epinions.com/content_419404942980?linkin_id=8003929 rating: 1/5 by: Epinions Author pc13 - I wish I had never signed up with Earthlink. The DSL connection is poor. When I called tech support I got terrible service. The entry level tech didn't know what he was doing & told me he would have his supervisor call me back within 24 hours to further... http://www.epinions.com/content/submit.html/comment_~419404942980 Fri, 22 Feb 2008 15:07:41 GMT http://www.epinions.com/content_419404942980?linkin_id=8003929 http://www.epinions.com/content_411858996868?linkin_id=8003929 rating: 1/5 by: Epinions Author cracker24 - I initially purchased Earthlink internet for 9.95. I have my own online business and I needed an ISP I could use to send out mailings to my mailing list of over 6000 members. I already have cable so my SOLE purpose was to utilize Earthlink for... http://www.epinions.com/content/submit.html/comment_~411858996868 Mon, 24 Dec 2007 03:38:06 GMT http://www.epinions.com/content_411858996868?linkin_id=8003929 http://www.epinions.com/content_403399806596?linkin_id=8003929 rating: 1/5 by: Epinions Author shortyer23 - I got Earthlink Wi-fi in conjunction with the City of Philadelphia. The service was awful since I signed up for the service. Connecting via wi-fi I always got poor reception, but it was promised to improve once I purchased a $70 modem. The service didn't... http://www.epinions.com/content/submit.html/comment_~403399806596 Mon, 17 Sep 2007 10:09:17 GMT http://www.epinions.com/content_403399806596?linkin_id=8003929 http://www.epinions.com/content_403070160516?linkin_id=8003929 rating: 1/5 by: Epinions Author dreamer55 - We were Earthlink subscribers for over 7 years in the beginning they were ok but they are going downhill now Yesterday I tried to pay my bill online according to them it didnt go thru so I called to try and pay it online and talked with a man that was... http://www.epinions.com/content/submit.html/comment_~403070160516 Wed, 12 Sep 2007 20:04:31 GMT http://www.epinions.com/content_403070160516?linkin_id=8003929 http://www.epinions.com/content_402716593796?linkin_id=8003929 rating: 1/5 by: Epinions Author dontbuyaudi - A total waste of time; pop-ups galore. It invites virus to your computer; I had AT&T (SBC) service and it was excellent compared to Earthlink. I have since resumed service with SBC despite paying a $150.00 cancellation fee to EarthJunk. That is how... http://www.epinions.com/content/submit.html/comment_~402716593796 Sat, 8 Sep 2007 13:40:39 GMT http://www.epinions.com/content_402716593796?linkin_id=8003929 http://www.epinions.com/content_401868033668?linkin_id=8003929 rating: 2/5 by: Epinions Author tps13 - Earthlink claims to have award winning service. Their service is great -- as long as you don't have a technical or customer service problem. In that department, they've caused me a lot of frustration. The latest episode: My DSL modem failed. Two... http://www.epinions.com/content/submit.html/comment_~401868033668 Tue, 28 Aug 2007 20:22:20 GMT http://www.epinions.com/content_401868033668?linkin_id=8003929 http://www.epinions.com/content_401005645444?linkin_id=8003929 rating: 1/5 by: Epinions Author xistentilbliss - This review if for Internet Dial-up Service. HISTORY: After being with AOL for nearly 10 years, I decided to make the switch. I was one of those folks who signed up with AOL because at the time, there weren't any other options. I'm also one of... http://www.epinions.com/content/submit.html/comment_~401005645444 Sat, 18 Aug 2007 12:54:38 GMT http://www.epinions.com/content_401005645444?linkin_id=8003929 http://www.epinions.com/content_400698019460?linkin_id=8003929 rating: 1/5 by: Epinions Author sspetter - I moved into my present home three years ago. Prior to that time, I received my broadband service from what is now Comcast. That was cable modem service, which generally performed at about 2.5 Mbps (download). While speed was pretty good, it did... http://www.epinions.com/content/submit.html/comment_~400698019460 Tue, 14 Aug 2007 17:54:52 GMT http://www.epinions.com/content_400698019460?linkin_id=8003929 http://www.epinions.com/content_400098823812?linkin_id=8003929 rating: 1/5 by: Epinions Author stevem20 - After spending hours with technical support, and them promising a call back from a super, which never happened. Talking to 3 different agents, all reading from exactly the same script and accomplishing nothing, I am through with Earthlink. Since they... http://www.epinions.com/content/submit.html/comment_~400098823812 Mon, 6 Aug 2007 23:33:09 GMT http://www.epinions.com/content_400098823812?linkin_id=8003929 http://www.epinions.com/content_376002678404?linkin_id=8003929 rating: 1/5 by: Epinions Author beachattorney - BECAUSE OF EARTHLINK’S INCOMPETENCE, I HAVE BEEN WITHOUT PHONE & DSL SERVICE SINCE JUNE 6, 2007 First, I am an attorney so it is very important that I have phone service so I can receive calls from clients, the courts, my friends, family, etc. If I... http://www.epinions.com/content/submit.html/comment_~376002678404 Thu, 14 Jun 2007 06:28:34 GMT http://www.epinions.com/content_376002678404?linkin_id=8003929 http://www.epinions.com/content_371976343172?linkin_id=8003929 rating: 1/5 by: Epinions Author nd4spd - Our family had Earthlink service offered as a portal through our normal cable provider. At the time my wife ordered it (4 years ago) it was noticeably cheaper than the Time Warner's own high-speed product offering even though it was the exact same... http://www.epinions.com/content/submit.html/comment_~371976343172 Tue, 5 Jun 2007 19:06:40 GMT http://www.epinions.com/content_371976343172?linkin_id=8003929 http://www.epinions.com/content_338153344644?linkin_id=8003929 rating: 1/5 by: Epinions Author ianjw - Outsourced support folks are clueless Systems for handing requests (like moving service) simply don't work Significantly overpriced compared to ATT Intermittent connections They provide a great example to other companies of how _not_ to run... http://www.epinions.com/content/submit.html/comment_~338153344644 Sat, 24 Mar 2007 18:46:13 GMT http://www.epinions.com/content_338153344644?linkin_id=8003929 http://www.epinions.com/content_330848243332?linkin_id=8003929 rating: 1/5 by: Epinions Author adaoki - There was nothing good about the DSL service. Waited an hour to talk to tech support to get the service set up on my computer. Spent another 12 hours on the phone with tech support to solve slow connectivity problems. The problem was never resolved so... http://www.epinions.com/content/submit.html/comment_~330848243332 Sat, 10 Mar 2007 12:22:57 GMT http://www.epinions.com/content_330848243332?linkin_id=8003929 http://www.epinions.com/content_315223281284?linkin_id=8003929 rating: 1/5 by: Epinions Author profguy - I have been an Earthlink customer for a long time. While I believe their customer service and technical support is one of the worst I have every encountered, in general, the service itself has been reliable. So, when the opportunity came to have the... http://www.epinions.com/content/submit.html/comment_~315223281284 Sat, 3 Feb 2007 23:52:02 GMT http://www.epinions.com/content_315223281284?linkin_id=8003929 http://www.epinions.com/content_311919742596?linkin_id=8003929 rating: 1/5 by: Epinions Author tommysteede - I once again fell pray to some phony advertising. I got Earthlink about a week ago. In the last 5 days I have been down 7 times. I had timewarner cable and never once in five years had I had a problem. Time Warners Customer service stinks with... http://www.epinions.com/content/submit.html/comment_~311919742596 Sat, 27 Jan 2007 16:27:08 GMT http://www.epinions.com/content_311919742596?linkin_id=8003929 http://www.epinions.com/content_310151057028?linkin_id=8003929 rating: 1/5 by: Epinions Author vrgray - For 6 years I had DSL from Earthstink. Then my modem stopped working. It took them 2 weeks to send me another modem. When it finally arrived, it was the ghettoest, cheapest, piece of crap I've ever seen. And on top of that, it didn't work. Now it was 1... http://www.epinions.com/content/submit.html/comment_~310151057028 Tue, 23 Jan 2007 16:52:22 GMT http://www.epinions.com/content_310151057028?linkin_id=8003929 http://www.epinions.com/content_307121655428?linkin_id=8003929 rating: 1/5 by: Epinions Author queenesther - I have spent 20 hours on the phone with Earthlink tech support over the course of 5 days without DSL service. I have been lied to, disconnected and been given grossly incorrect advice, such as the fault is in my ethernet card, which ended up with me... http://www.epinions.com/content/submit.html/comment_~307121655428 Tue, 16 Jan 2007 21:37:49 GMT http://www.epinions.com/content_307121655428?linkin_id=8003929 http://www.epinions.com/content_298939420292?linkin_id=8003929 rating: 1/5 by: Epinions Author meersc - They accidentally disconnected our DSL while trying to connect our phone service and have yet to fix it after 10 days and over 20 hours of hold time, and countless transfers from US to India and back again. Even the chat help just tells you to call this... http://www.epinions.com/content/submit.html/comment_~298939420292 Fri, 29 Dec 2006 22:53:19 GMT http://www.epinions.com/content_298939420292?linkin_id=8003929 http://www.epinions.com/content_294238588548?linkin_id=8003929 rating: 3/5 by: Epinions Author mmccluski - We've been with Earthlink for years, first as dial-up customers, then with DSL. Recently my wife and I bought his and hers MacBooks. Against my better judgement I decided to connect the new computers to a new Airport wireless router. Lesson one: it's... http://www.epinions.com/content/submit.html/comment_~294238588548 Tue, 19 Dec 2006 17:53:51 GMT http://www.epinions.com/content_294238588548?linkin_id=8003929 http://www.epinions.com/content_288347950724?linkin_id=8003929 rating: 1/5 by: Epinions Author MrBunBun - My experience with Earthlink has been a total mess and it angers me just thinking about this whole situation that's dragged on now for 2 months. That's right, it took them TWO MONTHS to set up our DSL line and every single day since, there has been an... http://www.epinions.com/content/submit.html/comment_~288347950724 Wed, 6 Dec 2006 18:18:22 GMT http://www.epinions.com/content_288347950724?linkin_id=8003929 http://www.epinions.com/content_285779725956?linkin_id=8003929 rating: 1/5 by: Epinions Author owlwatcher974 - I have been an Earthlink DSL customer since 2000 and, up until a couple of weeks ago, I was pretty much satisfied with their service. The DSL worked nearly all of the time. The only problem I had was when I had to talk to tech support. Earthlink used to... http://www.epinions.com/content/submit.html/comment_~285779725956 Thu, 30 Nov 2006 19:29:33 GMT http://www.epinions.com/content_285779725956?linkin_id=8003929 http://www.epinions.com/content_284355235460?linkin_id=8003929 rating: 1/5 by: Epinions Author princ_usslcc - We used Earthlink for about 2 years and the service was decent, but not exceptional. The dialup was fairly slow and we were kicked offline often. When we moved to a new state, we cancelled our service in favor of a DSL package with our phone service... http://www.epinions.com/content/submit.html/comment_~284355235460 Mon, 27 Nov 2006 13:56:32 GMT http://www.epinions.com/content_284355235460?linkin_id=8003929