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This feed is subject to our terms of use: http://www.epinions.com/help/rss_terms http://www.epinions.com/elec-Comm-Mobileservice-All-Sprint_Customer_Service Recent reviews written about General Reviews of Sprint Customer Service en-us 80 80 http://www.epinions.com/elec-Comm-Mobileservice-All-Sprint_Customer_Service http://img.epinions.com/images/opti/65/44/elecCommMobileserviceAllSprint_Customer_Service-resized80.gif http://www.epinions.com/content_480033869444?linkin_id=8003929 rating: 1/5 by: Epinions Author kaizen8111 - Sprint has the worst internal coordination I have ever experienced.  Their website, their in store representatives, and their customer service people can not agree on one thing.  This is a long story since I've fought a long hard struggle with... http://www.epinions.com/content/submit.html/comment_~480033869444 Tue, 4 Aug 2009 13:49:20 GMT http://www.epinions.com/content_480033869444?linkin_id=8003929 http://www.epinions.com/content_475432783492?linkin_id=8003929 rating: 1/5 by: Epinions Author katzanne - If you live in Pensacola, you may want to think twice about going with Sprint for your cell phone service. Their "customer service", is not. I've been fighting with my phone since I got it a year and a half ago. Been into the store several times. Been on... http://www.epinions.com/content/submit.html/comment_~475432783492 Sat, 27 Jun 2009 15:41:07 GMT http://www.epinions.com/content_475432783492?linkin_id=8003929 http://www.epinions.com/content_461079613060?linkin_id=8003929 rating: 1/5 by: Epinions Author lk1125 - I have recently begun helping an 85-year-old woman, "Suzie Smith," with her bills. In January she decided she no longer needed her cell phone; in fact, she'd had it for several years, never used it, and didn't even know her number. She had no paperwork... http://www.epinions.com/content/submit.html/comment_~461079613060 Sun, 15 Feb 2009 20:45:18 GMT http://www.epinions.com/content_461079613060?linkin_id=8003929 http://www.epinions.com/content_454202330756?linkin_id=8003929 rating: 0/5 by: Epinions Author gpdawg - I could write a book on my nightmare customer service experience with Sprint. I'll give you the short version: 1) I made the mistake of buying a Blackberry from a Sprinttelemarketer. I travel extensively, and was in need of a new phone so I was... http://www.epinions.com/content/submit.html/comment_~454202330756 Mon, 8 Dec 2008 05:49:11 GMT http://www.epinions.com/content_454202330756?linkin_id=8003929 http://www.epinions.com/content_447288872580?linkin_id=8003929 rating: 1/5 by: Epinions Author amberketchum - Thier billing is always incorrect. When you call customer service they just say it is correct and try to get off the phone with you. I have gone to the BBB three times and have been correct each one... http://www.epinions.com/content/submit.html/comment_~447288872580 Wed, 8 Oct 2008 21:20:10 GMT http://www.epinions.com/content_447288872580?linkin_id=8003929 http://www.epinions.com/content_424490405508?linkin_id=8003929 rating: 1/5 by: Epinions Author l522 - Sprints Customer Service is so incredibly bad; save your sanity. In my case, no two C/S reps told me the same thing. I would comply with Rep #1, the next statement find out they were wrong, comply with Rep #2, find out they were wrong. Finally I wrote... http://www.epinions.com/content/submit.html/comment_~424490405508 Tue, 1 Apr 2008 21:14:11 GMT http://www.epinions.com/content_424490405508?linkin_id=8003929 http://www.epinions.com/content_410533858948?linkin_id=8003929 rating: 1/5 by: Epinions Author couleur - the service sucks the new changes in their database are a way to mess you up even more with the bills... cause now you can't see you previous bills to compare. they are a bunch of thieves... and what is worst is when their customer agents would LIE... http://www.epinions.com/content/submit.html/comment_~410533858948 Wed, 20 Feb 2008 20:15:34 GMT http://www.epinions.com/content_410533858948?linkin_id=8003929 http://www.epinions.com/content_401015869060?linkin_id=8003929 rating: 1/5 by: Epinions Author sacramentohome - Worst Customer Service phone lines for a Major Cell Phone Company Have you ever been placed on hold for an hour and 45 minutes?. Well, I redialed 4 times and was placed on hold forever. They always fail on the phone lines. They shouldn't be in service... http://www.epinions.com/content/submit.html/comment_~401015869060 Sat, 18 Aug 2007 14:28:36 GMT http://www.epinions.com/content_401015869060?linkin_id=8003929 http://www.epinions.com/content_388470902404?linkin_id=8003929 rating: 1/5 by: Epinions Author rabahjack - After Inquiring about phones from a Sprint Dealer, they fradulently signed me up for a sprint plan. the phones were sent in the mail, and I was sent a $2000 bill from sprint. I spent hours on the phone trying to get help. I was transferred from... http://www.epinions.com/content/submit.html/comment_~388470902404 Mon, 9 Jul 2007 14:37:15 GMT http://www.epinions.com/content_388470902404?linkin_id=8003929 http://www.epinions.com/content_320115281540?linkin_id=8003929 rating: 2/5 by: Epinions Author willoughby_tz - I activated cell phone service for the first time 2 years ago. I had a dreadful sign-up process, but I was only familiar with Sprint and didn't want to sign up with an unfamiliar company right on the spot like that, so I had to stick with them. First... http://www.epinions.com/content/submit.html/comment_~320115281540 Thu, 15 Feb 2007 17:02:10 GMT http://www.epinions.com/content_320115281540?linkin_id=8003929 http://www.epinions.com/content_287415176836?linkin_id=8003929 rating: 1/5 by: Epinions Author randome - Terrible terrible terrible customer service. It is incredibly difficult to get through their phone system to speak with a representative. Often the system or the representatives will hang up on you. Numerous times representatives have accidentally... http://www.epinions.com/content/submit.html/comment_~287415176836 Mon, 4 Dec 2006 15:41:02 GMT http://www.epinions.com/content_287415176836?linkin_id=8003929 http://www.epinions.com/content_282089852548?linkin_id=8003929 rating: 1/5 by: Epinions Author kmarwede - October 4th, 2006, I went to my local Sprint store and bought a business phone from the Sprint Store rep 'Edward S'. I went by myself. I gave them my business name, and my business tax ID. I filled out the contract, and I signed it. After my phone was... http://www.epinions.com/content/submit.html/comment_~282089852548 Wed, 22 Nov 2006 02:30:09 GMT http://www.epinions.com/content_282089852548?linkin_id=8003929 http://www.epinions.com/content_261411344004?linkin_id=8003929 rating: 1/5 by: Epinions Author jazzsupreme - I brought the treo 600 because I thought it would prove a good integration of phone and pda functions. I was wrong. The devices life was limited to about six months. Worse still, sprint's customer service does not respond to problems with the device... http://www.epinions.com/content/submit.html/comment_~261411344004 Tue, 3 Oct 2006 14:05:40 GMT http://www.epinions.com/content_261411344004?linkin_id=8003929 http://www.epinions.com/content_257176538756?linkin_id=8003929 rating: 1/5 by: Epinions Author chrisind - sprint PCS is a dangerous disease!!! I already had sprint PCS for 1 year and I moved to Illinois from Virginia and need to change it to Illinois number. So I called SPrint PCS and they said if u want to change your number to Illinois number, u need... http://www.epinions.com/content/submit.html/comment_~257176538756 Fri, 22 Sep 2006 05:17:13 GMT http://www.epinions.com/content_257176538756?linkin_id=8003929 http://www.epinions.com/content_256555388548?linkin_id=8003929 rating: 1/5 by: Epinions Author palfarob - I have been with Sprint for 2 years and half. My contract will expire in October, because when day I needed to change my phone so without any notices SPRINT gave 6 more months in my contract. I cannot wait to change companies!! I really need to talk on... http://www.epinions.com/content/submit.html/comment_~256555388548 Wed, 20 Sep 2006 21:15:13 GMT http://www.epinions.com/content_256555388548?linkin_id=8003929 http://www.epinions.com/content_253127986820?linkin_id=8003929 rating: 1/5 by: Epinions Author leibyg - I was a faithful Sprint customer for over a year and everything was going smoothly until I tried to change phones. I bought 2 new Sprint phones online and called sprint to activate them. The Sprint rep gave me one month free SMS and PCS Vision, but... http://www.epinions.com/content/submit.html/comment_~253127986820 Fri, 8 Sep 2006 10:33:57 GMT http://www.epinions.com/content_253127986820?linkin_id=8003929 http://www.epinions.com/content_249281547908?linkin_id=8003929 rating: 1/5 by: Epinions Author eluminescence - My husband and I have used Sprint PCS for 4 years, with the past 2 years not being under any kind of contract. My phone started dropping calls the past couple of months, and we have also been evaluating our usage of minutes, so we decided it is time to... http://www.epinions.com/content/submit.html/comment_~249281547908 Sat, 19 Aug 2006 22:12:32 GMT http://www.epinions.com/content_249281547908?linkin_id=8003929 http://www.epinions.com/content_245722418820?linkin_id=8003929 rating: 1/5 by: Epinions Author tazmyk - I had T-Mobile for 2 years. After that we were on our daughter&#146s family plan for 2 yrs with AT&T/Cingular. The only reason we switched from Cingular was our daughter married and was put on her husband&#146s plan with Sprint; plus my brother, my... http://www.epinions.com/content/submit.html/comment_~245722418820 Wed, 2 Aug 2006 15:42:40 GMT http://www.epinions.com/content_245722418820?linkin_id=8003929 http://www.epinions.com/content_214857387652?linkin_id=8003929 rating: 3/5 by: Epinions Author RCarte2000 - I have been a Sprint PCS customer for approximately two years now. I first obtained my cellphone, a NOKIA 3588i through an email advertisement saying I could obtain one. I had my bouts with credit issues and all of my previous phones were pre-paid. I may... http://www.epinions.com/content/submit.html/comment_~214857387652 Wed, 21 Dec 2005 17:49:02 GMT http://www.epinions.com/content_214857387652?linkin_id=8003929 http://www.epinions.com/content_214173453956?linkin_id=8003929 rating: 5/5 by: Epinions Author three_ster - I must be very lucky. That's all I can assume when I hear about other people having problems with Sprint Customer Service, because as a Sprint customer since July of 2004, I have yet to have a single problem with their customer service. In the past, I... http://www.epinions.com/content/submit.html/comment_~214173453956 Thu, 15 Dec 2005 19:59:58 GMT http://www.epinions.com/content_214173453956?linkin_id=8003929 http://www.epinions.com/content_212893798020?linkin_id=8003929 rating: 1/5 by: Epinions Author adean - Sprint Customer Service and its phone service is the worst I have ever used. I've been a cell phone owner/user for nearly 15 years. I had 4 different phones in 3 different states in the 6 years I was with Sprint. All were terrible for service in all 3... http://www.epinions.com/content/submit.html/comment_~212893798020 Sat, 3 Dec 2005 19:01:30 GMT http://www.epinions.com/content_212893798020?linkin_id=8003929 http://www.epinions.com/content_210971627140?linkin_id=8003929 rating: 1/5 by: Epinions Author shepinions - After completing a contract with AT&T, I was looking for a service plan that suited my tendency to go over my minutes. Sprint offers a "Fair & Flexible" plan allowing several 50 minute increments at $5 each over your stated plan. Sprint also offers some... http://www.epinions.com/content/submit.html/comment_~210971627140 Sat, 12 Nov 2005 05:14:13 GMT http://www.epinions.com/content_210971627140?linkin_id=8003929 http://www.epinions.com/content_209515941508?linkin_id=8003929 rating: 5/5 by: Epinions Author daveisallthat - LISTEN TO ME EVERYONE, SPRINT IS GREAT BUT THE CUSTOMER SERVICE IS THE WORST IN THE WORLD, I SWEAR ITS AS IF THEY GET PAID TO TREAT YOU LIKE DIRT, AND I SWEAR THEY GET A BONUS TO KEEP YOU ON THE PHONE FOR HOURS AND THEN HANG UP ON YOU, I BEEN GOING... http://www.epinions.com/content/submit.html/comment_~209515941508 Thu, 27 Oct 2005 09:29:01 GMT http://www.epinions.com/content_209515941508?linkin_id=8003929 http://www.epinions.com/content_197286268548?linkin_id=8003929 rating: 1/5 by: Epinions Author santagenoveva - I recently traveled to South America for 12 days, where I used my phone to make and receive three phone calls, 10 minutes max. Upon my return to the US, I noticed that the roaming usage for my phone had escalated to 3000+ minutes, worth $1,600, which... http://www.epinions.com/content/submit.html/comment_~197286268548 Wed, 28 Sep 2005 20:39:36 GMT http://www.epinions.com/content_197286268548?linkin_id=8003929 http://www.epinions.com/content_195968536196?linkin_id=8003929 rating: 3/5 by: Epinions Author digitalc77 - I called Sprint-Nextel on 09/07/05 to switch from Cingular because my employer has a deal with Sprint to get cheaper plans/equipment. Cingular is just too pricey for the limited use I get with my cell. Their service is great though. As I did with going... http://www.epinions.com/content/submit.html/comment_~195968536196 Mon, 12 Sep 2005 14:24:36 GMT http://www.epinions.com/content_195968536196?linkin_id=8003929