Epinions Recent Reviews for General Reviews of AT&T Customer Service

General Reviews of AT&T Customer Service: Where is the Old AT&T

Wed, 24 Dec 2008 15:34:52 GMT

rating: 1/5 by: Epinions Author sutherngirl - I regret the day I ordered the triple bundle from AT&T. I expected the type of service I had come to respect. Was I ever surprised! 9 days later I am still trying to get what I ordered.I never received...

General Reviews of AT&T Customer Service: HORRIBLE customer service DO NOT GET AT&T!!!!!

Sat, 26 Apr 2008 22:37:56 GMT

rating: 1/5 by: Epinions Author sfgwife - I had a problem with a new phone and called to have it replaced. I was told that I would get a refurbished phone at first. Then after talking to many many customer service agents was told that I would get a new phone. Called to see why it wasn't here yet...

General Reviews of AT&T Customer Service: AT&T Customer Service - An Oxymoron

Wed, 31 Jan 2007 18:22:03 GMT

rating: 2/5 by: Epinions Author mak1 - I've dealt with many companies endless voice menu "support" lines but ATT's takes the cake. Seems after navigating many dead ends and trying creative key selections that you could actually get to a human....but apparently not. ATT has apparently...

General Reviews of AT&T Customer Service: 65 mins of my life on customer service on a Monday morning

Tue, 24 Oct 2006 02:19:22 GMT

rating: 1/5 by: Epinions Author johnny5yu - The office hours are ridiculous. Monday through Friday, 7-5pm? That’s when everyone goes to work! So, I have to purposefully wake up extra early and make time for this call. I was transferred five times, a sign that tells you they are so...

General Reviews of AT&T Customer Service: At&t small business service-Cannot reach anyone

Wed, 11 Jan 2006 17:30:53 GMT

rating: 1/5 by: Epinions Author richardurban - I have found that it seems to be impossible to reach a live person for help in just canceling my long distance service, but keeping the local business service. Their live customer service is nonexistent. Do not sign up for their service if you can...

General Reviews of AT&T Customer Service: The "Frankenstein" of customer service

Thu, 20 Oct 2005 13:24:26 GMT

rating: 1/5 by: Epinions Author salsero526 - I have seen BAD customer service in my time but AT&T customer service defies even description. I am working in Iraq and bought an AT&T Global PrePaid card to stay in touch with family and friends back home. I used it for the better part of a year with...

General Reviews of AT&T Customer Service: A disgrace on how they treat customers

Wed, 24 Aug 2005 15:18:04 GMT

rating: 1/5 by: Epinions Author jacq366 - We recently switched our business lines to another carrier due to the fact of dealing with AT&T customer service was one of the worst experiences. It is a disgrace that a major corporation like AT&T and supposedly a leader in communication is one of the...

General Reviews of AT&T Customer Service: AT&T Wireless become worthless!

Tue, 22 Mar 2005 03:09:43 GMT

rating: 1/5 by: Epinions Author greenachers - After using AT&T Wireless for several years, we started to have calls drop, calls would loose audibility in one direction or the other. 'Can you hear me now?' became the majority of our calls. In trying to work out the problems, we tried to tell them...

General Reviews of AT&T Customer Service: Ewallet service - Downloads, Messages and Ringtones

Sat, 5 Mar 2005 18:14:44 GMT

rating: 1/5 by: Epinions Author sajir - Ewallet is a service offered by ATT to help download pictures, screensavers,ringtones etc through other websites and pay through ATT. I had a big problem with the service in that, even if you cancel the ewallet service (through the website or through...

General Reviews of AT&T Customer Service: beware the blue bars

Sun, 23 Jan 2005 00:32:01 GMT

rating: 1/5 by: Epinions Author wstaple - To Whom It May Concern: For several months, my wife and I had shopped wireless services. I’ve been a Sprint business customer for over three years, and I bought a Sprint phone and plan for my wife a little over two years ago. We were less than...

General Reviews of AT&T Customer Service: Don't buy an AT&T wireless cellular plan!!!! Very Bad!

Tue, 23 Nov 2004 02:46:22 GMT

rating: 1/5 by: Epinions Author ssmiller - If you are looking to switch to a new cellular provider avoid AT&T wireless at all costs. If you are a current AT&T customer and are considering renewing your contract, think again. I have been through a terrible 5 month ordeal that still has not been...

General Reviews of AT&T Customer Service: The Worst "Customer Care"

Wed, 10 Nov 2004 01:46:03 GMT

rating: 1/5 by: Epinions Author fmw84 - Overall the phone and reception was fine. My problem lies in the billing department and customer service representatives. I had a plan with AT&T for a few years and decided to add my family.... big mistake. They did not code my plan properly, so we had...

General Reviews of AT&T Customer Service: False advertising about service area and eight weeks and waiting for refund.

Mon, 23 Aug 2004 20:52:38 GMT

rating: 1/5 by: Epinions Author melschuck - Signed up for nationwide service based on salewomans statement that AT&T had coverage where I lived. Paid $400.00 in cash for the phones and to begin service. When I got home, the phones would not connect. After spending hours with phone support, they...

General Reviews of AT&T Customer Service: As bad as it is reported to be.

Wed, 23 Jun 2004 17:40:25 GMT

rating: 2/5 by: Epinions Author sparkysblues - AT&T Wireless is well-known for its poor customer service. I can vouch for it personally. I signed up online, and I had problems from the start. I couldn't log into the web site at all--the system wouldn't recognize my cell phone number even though it...

General Reviews of AT&T Customer Service: Nightmare of Harassment from AT&T

Sat, 1 May 2004 00:09:47 GMT

rating: 1/5 by: Epinions Author tomzc - AT&T gave me the most appalling customer service I've received from any company in the world. I had AT&T simply because they've always been my phone company and it was too much trouble to try anyone else. I had no problem with them until recently. I took...

General Reviews of AT&T Customer Service: What Customer Service

Tue, 24 Feb 2004 22:39:27 GMT

rating: 1/5 by: Epinions Author syl_08 - I ordered 2 phones on their web site. When they arrived, both stopped functioning properly within first hour of their use. AT&T were going to charge me $9.99 to send out replacement phones! If this is how they make their money $9.99 at a time, it will...

General Reviews of AT&T Customer Service: AT&T WIRELESS = PAIN & DECEPTION

Thu, 12 Feb 2004 00:41:10 GMT

rating: 1/5 by: Epinions Author redblueyellow - I've been on the Shared Plan since June 2002. I've had to call pretty much every month to fix mis-billings. My plan keeps changing without notice. One month I have nationwide long distance, one month I don't. One month I'm getting my included mobile...

General Reviews of AT&T Customer Service: AT&T Customer Service

Mon, 2 Feb 2004 22:02:45 GMT

rating: 2/5 by: Epinions Author snasta - I just spent over an hour and a half on hold with AT&T Wireless merely to consolidate 4 AT&T Accounts into one so I can pay them with one check. Nope not on hold, this is talking to a representative. First she tells me one of my accounts is...

General Reviews of AT&T Customer Service: ATT Wireless overbills and they admit it

Fri, 23 Jan 2004 20:00:47 GMT

rating: 1/5 by: Epinions Author ldhaile - I have had att wireless for 8 months and have only been charged the correct amount twice. They have charged me roaming for calls that were made from my home and I was told on the phone that sometimes a tower that is not theirs may not pick up the call...

General Reviews of AT&T Customer Service: Canceling Account Very Expensive

Thu, 20 Nov 2003 01:24:06 GMT

rating: 1/5 by: Epinions Author sallydan - Be aware that you will be charged for another billing cycle unless you just happen to cancel on the day before your next billing cycle begins. I tried to cancel our wireless account on 10/29/03 and was told that I would have to pay until 11/19/03 because...

General Reviews of AT&T Customer Service: Service?

Tue, 11 Nov 2003 00:47:43 GMT

rating: 2/5 by: Epinions Author schroerj - I ordered a phone online on 11/4, with the response that "Your order will ship in 3-5 days". They hit my debit card 2x for $1 each time. I got an email from them on 11/8 stating: "Thank you for choosing AT&T Wireless as your wireless communication...

General Reviews of AT&T Customer Service: AT&T Customer Dis-Service

Thu, 16 Oct 2003 00:08:45 GMT

rating: 1/5 by: Epinions Author gberen - I've had to deal with AT&T Customer Service for cellular, cable TV and broadband Internet. They are incredibly bad. They make their customers go to unreasonable lengths to fix even the simplest problems, where most companies would simply fix the problem o...

General Reviews of AT&T Customer Service: ATT Customer Service Awful

Sat, 20 Sep 2003 21:54:01 GMT

rating: 1/5 by: Epinions Author tfstuff - For the last 2 month have been unable to login to my eminutes wireless free2go web account. This feature is useless. Apparently it takes them months to reset a login. The customer call center is nice but useless, since everyone higher up can ignore them...

General Reviews of AT&T Customer Service: AT&T Nationwide Cellular Service

Wed, 16 Jul 2003 14:49:59 GMT

rating: 4/5 by: Epinions Author mgscmwa - AT&T Nationwide Cellular Service is a wonderful and useful plan. The service in my area has great co...

General Reviews of AT&T Customer Service: You get what you pay for

Wed, 14 May 2003 16:04:13 GMT

rating: 2/5 by: Epinions Author CFoam - Last month, I finally decided to upgrade my phone and plan. I had been with AT&T Wireless (after several acquisitions) on a very simple plan and never had a problem.

When I went into the AT&T store, I explained that I was leaving for a...